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Technical Support Specialist

General


What we're tackling đŸȘ”


Rundoo exists to improve the marketplace for building materials. There are ~$1,000,000,000,000 of building materials bought every year in the US (a full 5% of US GDP is just transacting materials!), and the vast majority of these transactions happen over the phone or in-person and then live in 40-year-old point-of-sale (POS) systems. We aim to bring all these transactions online, thereby making it safer and more efficient to build.


Who we are đŸ€—


We are currently 15 people & 3 dogs. In alphabetical order:



  • Amanda (Recruiting & Growth); studied marketing in De La Salle University; worked in recruiting at a few startups; loves hiking and diving! đŸŒČ 🌊


  • Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! đŸ©°


  • Gemma (Andrew's puppy): woof arf woof woof bark; in the office most days! đŸ¶


  • Emmie (SWE): studied math & computer science at Stanford; worked as a software engineer at Flexport; loves confetti cake 🧁 and almond croissants đŸ„


  • George (SWE): studied computer science at Stanford; worked as a software engineer at Facebook; exclusively reacts on Slack with the shaka! đŸ€™


  • Joe (Growth): studied math & computer science at Stanford; worked as a consultant at Bain & Company; has been pulled over for speeding on a bicycle but never in a car đŸšŽâ€â™‚ïž


  • Matt (Growth): studied history at Northwestern; taught middle school in Chicago (hardest job ever), more recently worked in sales and general management at a fishing tackle company (Catch Co.); former competitive angler in college (bass fishing 🎣)


  • Max (Growth): studied neuro at Dartmouth; worked as a consultant at Bain & Company and as a PM for RabbitHole; has broken his neck exactly one time (and coincidentally has tried parkour exactly one time đŸ€žâ€â™€ïž)


  • Maxxie (SWE Intern): studying computer science at University of Waterloo; worked as a SWE intern at The Home Depot, Atolio, and Pixlee TurnTo; aspiring cheese connoisseur 🧀


  • Nahom (SWE): studied neuroscience & computer science at MIT; worked on Ads for Amazon Music; self-proclaimed music historian đŸŽ”


  • Brodie (Nahom's puppy): *muffled paper ripping*; in the office everyday! đŸ©


  • Nesh (SWE): studied electrical engineering at Kenyatta university; worked as a SWE at a variety of startups; big SpongeBob guy! đŸ§œ


  • Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company! đŸ«


  • YB (Nick's dog): ... (he doesn't bark much lol); in the office everyday! 🐕


  • Santiago (SWE): studying computer engineering at University of Waterloo; worked as SWE intern at The Cooperators, Inflight, BitBakery, Replicant; played lots of soccer, loves rap and r&b 🎧


  • Shalon (SWE): studied Computer Science at Jomo Kenyatta University of Agriculture and Technology; worked as a SWE at various startups; Rick & Morty enthusiast! đŸȘ€


  • Shloka (SWE): studied Integrative Biology at UC Berkeley (Gooo Bears đŸ»); worked as an EMT and a teacher for a CS bootcamp; likes to write poetry and play chess!♟


  • Tyler (Tech Support & Growth): studied general education and tech at Cabrillo College; worked as a system administrator for a short time and at a paint store (Kings paint!!!) for eight years, manager for two; likes to play most video games, currently playing Diablo 4. đŸ•č


  • Umer (SWE): studying computer science at National University of Singapore; worked as a SWE intern at Visa and an NLP chatbot startup back in Singapore; has an identical twin! đŸ‘Żâ€â™‚ïž


  • Zach (Design): studied product design at Stanford; worked in design at a few startups; currently wearing socks with cocktails on them! đŸč


What we stand for ⭐


The values we hold most dear are learning and growth through candid feedback and frequent experimentation, enjoying our time together, truly empathizing with clients (we've worked at paint stores & lumber yards!), building a diverse team, and hustling to achieve great things as fast as we can.


How we've fundraised 💰


We raised a $2 million round in April 2021 led by Kent Bennett at Bessemer, and including investments from Plug & PlayQuiet Capital, and angels. We raised a $5 million round in July 2022 led by Caitlin Bolnick Rellas at CRV and Kent from Bessemer.


This Role


What you'll achieve with us đŸ„‡


  • You'll provide support to users at building materials suppliers ranging from clerks to managers to owners.
  • You'll communicate via chat and on the phone.
  • You'll provide ample input based on customer feedback to determine the product roadmap.


Requirements ✅


  • You like getting to know people and helping them.
  • You collaborate well cross-functionally, especially with product managers.
  • You enjoy giving and receiving all types of feedback frequently.


Icing on the cake 🎂


  • You have experience working in support or service.
  • You have worked in a fast-paced startup environment.
  • You have experience hiring and managing a team.
  • You have general familiarity with construction and building materials.


Interview process


  • Intro Call (30 min): Simply for us to get to know one another!
  • Meet the team (~4 hours): This will consist of
  • Support skills (1 hour): Mock support scenarios.
  • Product Improvement (1 hour): Improving the product based on customer feedback.
  • Lunch (1 hour): A meal eaten around the middle of the day [citation].
  • Culture (2x30 min): Asking some questions about your past experience.


Logistics


Where we're located đŸ€


Our office address is 370 Convention Way, Redwood City, CA 94063. We're a short walk from downtown Redwood City (including the Caltrain station) and right off the Whipple exit on the 101.


Benefits we provide đŸ©ș 🌼 📈 đŸ’Ș 🚃 📚 🏝 đŸ¶


  • 100% covered health, dental, & vision insurance for you, 50% covered for dependents
  • Lunch provided daily from local restaurants via Forkable.
  • 401k provided via Betterment.
  • Gym membership at Undisputed Gym across the street.
  • Commuter benefits.
  • Company Libro subscription for free audiobooks.
  • Unlimited PTO.
  • Dog-friendly office.


Do we sponsor visas? 🛂

Yes! Please let us know if you need visa sponsorship in the application.


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Rundoo exists to improve the marketplace for building materials.

11 jobs
BADGES
Badge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Feedback Forward
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Some Meals Provided
401K Matching
Fitness Stipend
Learning & Development
Paid Time-Off
Pet Friendly
Work Visa Sponsorship
FUNDING
DEPARTMENTS
INDUSTRY
TEAM SIZE
DATE POSTED
July 11, 2023

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