Technology Support Specialist

GENERAL INFORMATION

JOB TITLE: Technology Support Specialist

DEPARTMENT: Information Technology

REPORTS TO: VP of Technology & Integration

LOCATION: Los Angeles, CA

POSITION SUMMARY:

Join Our Team!!!

We are a global award-winning media production company showcasing original storytelling through a global lens. We fearlessly challenge and entertain audiences through our television and streaming, editorial, scripted, and unscripted audio content. We have an exciting Technology Support Specialist position open in our Los Angeles office.

The Technology Support Specialist plays a critical role by directly supporting all team members, providing timely and quality desktop hardware, software, and mobile device troubleshooting, employing a high degree of customer service, technical expertise, and responsiveness.

THE DAILIES - YOUR IMPACT:

• Handle all Tier 1-2 technology support issues for the Shondaland staff including in-depth support for WFH models.
• Handle day-to-day support of all SAAS platforms, including account management, troubleshooting, feature maintenance, and service issues - including Google Workspace, Office 365, Slack, Envoy.
• Technical onboarding of all new employees, including necessary training and follow-up.
• Develop Tier 0 documentation and training when opportunities arise.
• Manage payment of all SAAS services, hardware purchasing, including managing expense reports.
• Domain management, including company and SR personal.
• Manage all hardware and software asset requests, including prepping for use, software installations, and tracking of all hardware.
• Digest the weekly asset reports for possible update issues and malware.
• Maintain and gather applicable items for the Shondaland Archives, including editor and director cuts of episodes, podcast audio files, and other media and documentation as needed.
• Collaborate with multiple 3rd party technology vendors, suppliers, and manufacturers on location.
• Other duties assigned.

YOUR ESSENTIALS - QUALIFICATIONS:

• Bachelor's Degree from an accredited college or university preferred, but not required.
• 2-3 years' experience in a Tier 1 & 2 technical support environment. TV/Film experience a plus.
• Be a problem-solver.
• Ability to maintain a sense of calm in a fast-paced environment.
• Ability to prioritize and to move between duties with ease.
• A strong work ethic and ability to work well under pressure.
• Maintain complete confidentiality and discretion.
• Highly organized, with an ability to create and implement systems of organization to keep the department on track in meeting deadlines and goals.
• Experience administering Google Workspace & Slack.
• Eagerness to learn and advance knowledge in the technology sphere.
• Strong verbal and written English communication skills.
• Proficient in the administration and support of Google Workspace, Office 365, Adobe Creative Cloud, & Slack.

Our full-range benefits package includes company paid individual medical, dental, vision, Life, 401k, FSA, STD/LTD, EAP, Paid time off, and hybrid/flexible work, among others.

Diversity, Equity, Inclusion, and Accessibility are core values at Shondaland. We are an Equal Opportunity Employer, and our team members enrich our powerful storytelling through their different strengths, background, and experiences. Our shared culture of inclusion and belonging includes race, gender identity, age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All our team member's points of view are key to our success--inclusion and creating a space of belonging is everyone's responsibility.