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Desktop Support - job 1 of 4

DescriptionReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1. Responsible for technically supporting the following: MS Office (Word, Excel, Outlook, PowerPoint), Windows 10, 7 or current MS OS, PC hardware and peripherals, printers, internet access, remote access and third party applications, including Epic and related applications.2. Triages customer issues, identifying root cause, documents issue in Help Desk application, resolves or escalate to appropriate level of support, and follows up with customer to insure ticket closure and positive customer service experience.3. Responsibilities also include asset management documentation, replacement of various types and classes of hardware, and contacting vendors and service providers for asset/system maintenance. Occasional coverage of various shifts in this 24x7x365 organization is required.4. Responds to calls from computer system end users requesting assistance and takes appropriate action; utilizing a variety of equipment. (Provides first and second level support). Provides desk-side assistance to users.5. Enters and tracks all trouble calls into problem tracking application, follows-up with users in a timely manner to ensure problem resolution and takes proactive measures to prevent recurrence.6. Performs operations and maintenance functions of computer room. (E.g., monitor disc utilization, periodic system backups, etc.)7. Configures, installs, and replaces end user hardware and software as required, utilizing a variety of equipment.8. Assists users in identifying hardware/software needs and advises of current options; obtains quotes and places orders.9. Maintains and operate computer equipment used by the DCMC, including repair and maintenance. Provides assistance to vendors and outside support personnel when needed.10. Displays strong troubleshooting skills while maintaining a high level of customer service when dealing with end users.SkillsWindows 10, Troubleshooting, Active directory, Imaging, Desktop, Windows, Hardware, Office 365, Sccm, O365, Ticketing system, Deployment, PrintersAdditional Skills & QualificationsSystem Support technicians support a wide range of IT incidents throughout the Hospital. Resources should be comfortable Diagnosing, troubleshooting, and resolving IT incidents related to hardware peripherals, printers, network connectivity and project related work.Experience LevelIntermediate LevelPay and BenefitsThe pay range for this position is $25.00 - $27.00Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Annapolis,MD.Application DeadlineThis position will be accepting applications until Dec 13, 2024.About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Average salary estimate

$54600 / YEARLY (est.)

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$52000K

$57200K

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What You Should Know About Desktop Support, TEKsystems

Are you ready to take your tech skills to the next level? Join TEKsystems as a Desktop Support specialist in Annapolis, MD! In this role, you'll be at the forefront of user support, helping colleagues navigate the ins and outs of MS Office applications, Windows operating systems, and all sorts of PC hardware and peripherals. Your day-to-day will include troubleshooting and resolving issues, documenting incidents in our Help Desk system, and providing that top-notch customer service that makes all the difference. You'll be responsible for managing assets and contacting vendors for repairs, and every day brings a new challenge as you assist end users with their hardware and software needs. Because we operate 24/7, flexibility is key—you'll occasionally cover various shifts to keep everything running smoothly. Plus, with your strong problem-solving skills and friendly demeanor, you will ensure a positive experience for everyone you assist. At TEKsystems, you’ll be part of a supportive and engaging environment where your skills and insights matter! If you’re excited about tech and ready to make an impact, don’t miss the opportunity to become a valued member of our team.

Frequently Asked Questions (FAQs) for Desktop Support Role at TEKsystems

What are the responsibilities of a Desktop Support in TEKsystems?

As a Desktop Support specialist at TEKsystems, your primary responsibilities will include providing technical support for MS Office applications, Windows operating systems, and PC hardware. You'll triage customer issues, document them in our Help Desk application, and follow up to ensure a positive customer service experience. Additionally, asset management, troubleshooting end-user hardware/software issues, and maintaining overall system functionality are crucial aspects of your role.