Remote Part-Time Outbound Customer Service Representative

As a Remote Part-Time Outbound Customer Service Representative at TEKsystems, your main responsibilities will include making outbound calls to shareholders, addressing their inquiries, and providing accurate information about their voting options. You will also need to communicate the correct narrative regarding management's efforts for their best interests. Overall, your daily goal is to handle approximately 240 outbound calls during your assigned shifts, delivering a strong message while remaining professional and informative.

To qualify for the Remote Part-Time Outbound Customer Service Representative role at TEKsystems, applicants must have at least six months of prior customer service experience. Additional experience in data entry, telemarketing, or any similar role will be beneficial. This entry-level position is ideal for those who excel in communication and have a knack for helping others.

In this role at TEKsystems, you will typically work part-time hours, primarily from Monday to Thursday during the evening and on Saturdays. The specific hours are from 6pm to 11pm EST on weekdays and 12pm to 6pm EST on Saturdays. This totals approximately 26 hours per week, offering extra hours if preferred, including options for earlier shifts or weekend extensions.

To be successful in the Remote Part-Time Outbound Customer Service Representative role at TEKsystems, you’ll need a reliable MacBook or Windows 10/11 device, USB headset, and a stable internet connection with an upload speed of at least 50 and a download speed of 10 Mbps. While dual monitors aren't mandatory, they are preferred for efficiency during call handling.

The position of Remote Part-Time Outbound Customer Service Representative at TEKsystems offers several benefits including medical, dental, and vision coverage, as well as a 401(k) plan. Additionally, you may be eligible for life insurance, short and long-term disability benefits, and company-paid time off or state sick leave, among other perks depending on your job class and work duration.

When answering this question, highlight specific instances where you successfully managed customer queries or resolved issues. Discuss how your experience equipped you with the skills necessary for making cold calls and dealing effectively with various customer situations. Be sure to mention any metrics of success, such as call volume or customer satisfaction ratings, to showcase your impact.

Effective strategies include remaining calm, actively listening to the customer's concerns, and showing empathy while providing clear solutions. You can explain how you would acknowledge the difficulty of the situation, gather information, and offer options. Mention any past experiences where you turned a challenging interaction into a positive outcome.

In your response, consider explaining your approach to delivering vital information clearly and confidently to ensure customers understand the management's intentions. Use techniques such as summarizing key points, asking for confirmation of understanding, and following up with written information if necessary.

Talk about your organizational skills, utilizing tools like call scripts or checklists to keep track of the conversation flow without sacrificing service quality. Discuss how you prioritize calls and manage your pace throughout your shift while maintaining a proactive approach.

Showcase your comfort level with technology solutions, including CRM software, autodialers, and any necessary communication tools. If you have experience with dual monitors or specific headset brands, mention that as well. Feel free to discuss how proficiency with these aids has contributed to your performance in previous roles.

Share personal stories or experiences that fuel your passion for helping customers and driving sales. Highlight how making a difference in customers' lives by providing valuable information or resolving issues gives you satisfaction and motivates you to exceed goals.

Use the STAR method (Situation, Task, Action, Result) to structure your answer. Provide context for the complaint and what actions you took to address it, along with the outcome. Stress the importance of follow-up and how it can enhance customer loyalty.

Discuss how you assess the customer's demeanor through voice tone, pace, and listening actively. Explain how you adjust your language to maintain rapport and comprehension, including simplifying technical jargon for customers who may not be familiar with investment terms.

Answer by highlighting key qualities such as excellent communication skills, resilience, empathy, and the ability to stay organized. Illustrate how these characteristics help in navigating challenges while maintaining professionalism and efficiency.

Convey your enthusiasm about joining TEKsystems by mentioning their industry leadership, commitment to transformation, or support for employees. Link your own values and aspirations to the company's mission, making it clear that this role is a fantastic opportunity for mutual growth.