Customer Onboarding Manager

About Kojo

It's time to build. Whether it's creating more housing, upgrading our infrastructure, or adapting to climate change, one thing is clear: the construction industry is at the center of solving our biggest problems. We’re making buildings cheaper and easier to build by transforming the way commercial construction companies buy their materials. Join us.

Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world. Construction accounts for $10 trillion in global spend annually and we can’t live without its output - our roads, schools, hospitals, and offices. Despite this, there’s been very little innovation over the past 70 years in how materials - which constitute up to 40% of project costs - are bought and sold. This is our opportunity.

In order to ensure our customers benefit from Kojo as quickly and effectively as possible, we're growing our Customer Implementation team! Our Onboarding Managers must be excellent project managers of their book of business and committed to seeing our customers adopt and succeed on our platform.

About the Role

Reporting to the Manager of Customer Onboarding, the Customer Onboarding Manager drives early healthy product usage by providing a thorough implementation experience through consultative workflow mapping, proactive project management, and impactful product training (both virtual and in-person).

This role will include:

• Launching the implementation process for all new customers quickly and with a high degree of responsiveness and service, as their main Kojo point of contact, including planning calls, product trainings, and regular engagement as needed to ensure successful results

• Establishing strategic relationships with relevant points of contact within each account organization, and conveying Kojo’s value in a meaningful way to all users

• Conducting all new customer product trainings and following up to ensure adoption across all personas, including traveling to customer field teams in person across locations in Central and East timezones within the US (approximately 2-3 times/month)

• Driving adoption of the platform within established timeline by achieving key implementation milestones and usage metrics

• Consulting users on Kojo best practices to optimize customer workflows in Kojo

• Identifying potential churn risks as early as possible and then proactively removing blockers to success.

• Advocating for customer needs to Product in a way that maintains customer’s perspective while also understanding the broader Kojo product roadmap

• Effectively supporting ~30 concurrent implementation projects, ensuring all new Kojo customers receive a personalized and hands-on experience

About You

Are you a consultative project manager who thrives on meeting clients in-person and providing valuable, hands-on product expertise? This may be a great role for you!

What you’ve accomplished:

• 3+ years working in a customer onboarding and implementation role in SaaS, software, or technology-based environment where metrics and success are based on activation, time-to-value, and revenue retention; familiarity with construction industry a plus

• Experience conducting technical product trainings, both virtually and in person

• Autonomous ability to manage travel and logistics

• Strong aptitude for efficiently solving customer problems while managing a large book of business

• Ability to both be aware of an evolving product and influential in proposing updates to onboarding practices to support adoption of newest releases

• Strong written and verbal communication skills in front of a variety of technical and non-technical audiences

What you care about:

• Customer Obsession: You understand that what might be small things to us make a huge difference for them

• Passion: You care intensely about Kojo's success

• Impact: You are both fast-paced and detail oriented

• Innovation: You seek to understand the truth behind problems and find solutions to them

This role is entirely remote for US or Canada-based candidates in Central or East timezones and requires regular travel. The total compensation package, including base salary and on-target variable is between $85,000-$115,000 (base salary commensurate with experience and region).

Working at Kojo

Salary: Your salary will be dependent upon many factors, including your experience level, skillset, market dynamics and balancing internal equity relative to other Kojo employees. The compensation and benefits information that we provide is based on Kojo’s good-faith estimate as of the date of the job posting and may be modified in the future.

Benefits: This position is also eligible for a new hire equity grant and all US-based full time employees are eligible for our full suite of perks and benefits. For more information about our perks and benefits, check out https://www.usekojo.com/careers.

Location: Kojo’s team members work from home 100% of the time across North and South America. If applicable, we’ll identify the travel and/or location-specific requirements of a position in the text above. Otherwise, team members can expect to work business hours congruent with their local time zone and remotely.

Inclusive Workplace: Kojo values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we consider for employment qualified applicants with arrest and conviction records. We strongly encourage people from underrepresented groups to apply.



Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Kojo. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Kojo will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.