Luxury Sales Consultant, Remote

As a Luxury Sales Consultant at Teleperformance, your primary responsibilities include negotiating and closing contracts with US and global clientele, delivering professional and persuasive selling, and becoming an expert in our luxury fragrance products. You'll be expected to update our CRM system with client details and consistently meet daily, weekly, and monthly sales quotas, all while maintaining a consultative sales approach.

To be considered for the Luxury Sales Consultant role at Teleperformance, candidates should have a minimum of two years of inside sales experience, preferably with luxury lifestyle brands. Confidence in closing deals with C-Level individuals and high-end clientele is essential, along with a proven track record of exceeding sales targets. Strong communication skills, adaptability, and proficiency in Excel are also important qualifications.

The training program for Luxury Sales Consultants at Teleperformance is designed to equip you with the necessary skills and knowledge to excel in your role. You'll receive comprehensive training on our luxury products, sales techniques, and CRM systems. Paid training ensures you start with confidence and clarity while aligning with our company's sales strategies and customer engagement principles.

The sales approach expected from a Luxury Sales Consultant at Teleperformance is consultative and relationship-driven. You should embody charisma and persuasive communication skills, aiming to understand clients' needs deeply. With a relentless drive to succeed, you'll navigate objections skillfully, showcasing how our luxury fragrance products can add value to your clients' lives.

Teleperformance supports the growth of its Luxury Sales Consultants by providing a robust environment for professional development and personal well-being. With competitive wages, comprehensive benefits, and a culture that emphasizes inclusion and diversity, employees are encouraged to bring their best selves to work. Opportunities for advancement, mentorship programs, and a supportive team further foster your growth within the company.

Handling objections involves active listening and empathy. Begin by acknowledging the client's concerns, reiterating back to ensure understanding. Then, respond with how the luxury product addresses their specific needs or pain points. Highlight the unique benefits and create a narrative around the product's value that resonates with the client.

In negotiating sales contracts, I focus on building rapport and trust with clients. I outline the terms clearly and am always prepared to discuss options that meet both parties' needs. My goal is to create a win-win situation, ensuring that the client feels satisfied while achieving my sales goals.

To exceed sales targets, I utilize a mix of proactive outreach, strategic follow-ups, and personalized communication. I analyze sales data to identify trends and patterns, which helps in tailoring my approach effectively. Staying organized and motivated also plays a key role in achieving and surpassing set goals.

One of my most successful sales involved a bespoke fragrance product for a high-profile client. I took the time to understand their personal style and preferences, showcasing how our range could complement their lifestyle. By creating a unique experience and personal connection, I was able to close the deal effectively.

Staying motivated in a high-pressure environment requires a strong mindset. I set personal milestones that align with company goals, celebrate my achievements, and stay focused on the end result. Positive reinforcement and maintaining a supportive network of colleagues also help me stay energized.

I utilize CRM software, such as Salesforce, to track client interactions efficiently. This allows for seamless documentation of conversations, follow-ups, and sales progress. Additionally, I often use Excel for analytics and tracking trends in my sales performance to make data-driven decisions.

I once encountered a client who was hesitant about purchasing luxury products due to budget constraints. Instead of pushing high-ticket items, I adapted my strategy to recommend entry-level products that still showcased quality. This built trust and ultimately led to upselling opportunities later on.

The most important trait for a luxury sales consultant is the ability to create genuine connections with clients. Understanding their needs and desires is key to offering personalized solutions. This establishes trust and loyalty, integral to making sales in the luxury market.

Balancing customer needs with company sales goals involves ongoing communication and adaptability. I prioritize understanding the customer’s requirements deeply, then align our offerings to meet those needs while also achieving our sales objectives. This ensures satisfaction for both sides.

Teleperformance's approach to sales emphasizes a blend of high-tech and high-touch strategies, focusing on building strong relationships with clients. The company values resilience, motivation, and adaptability, all aimed at exceeding both client expectations and sales targets to drive success.