ServiceNow Architect

As a ServiceNow Architect at Tenable, you will define and drive the long-term roadmap for ServiceNow, oversee system architecture decisions, and lead the design of complex solutions across various departments. Your role is critical in ensuring seamless integrations and adherence to best practices, with a focus on scalability and maintainability.

To qualify for the ServiceNow Architect position at Tenable, candidates should have a Bachelor’s degree in Computer Science or a related field, along with 8+ years of experience in ServiceNow platform administration and development. Strong expertise in ITSM, Discovery, CMDB, and experience with JavaScript and API integrations are essential.

The role of ServiceNow Architect at Tenable requires deep technical expertise, including proficiency in JavaScript, GlideScript, and understanding security policies within ServiceNow. Strong leadership and stakeholder management skills are also essential as you'll be mentoring a team and guiding cross-functional collaborations.

At Tenable, we understand the importance of work-life balance for our ServiceNow Architects. While this role typically follows standard office hours in India, we encourage flexibility to accommodate emergencies or important project deliveries, ensuring you can manage your professional and personal commitments effectively.

As a ServiceNow Architect at Tenable, you'll play a vital role in establishing governance models and best practices for the implementation and usage of ServiceNow. This includes developing security policies, conducting system audits, and ensuring adherence to internal and external compliance standards.

In answering this question, highlight specific integrations you've managed, such as REST or SOAP APIs. Discuss the challenges faced and solutions provided, emphasizing your understanding of ServiceNow's Integration Hub and your ability to streamline processes through effective integrations.

Describe best practices you've implemented, such as regular system audits and vulnerability assessments. Discuss how you enforce role-based access control and your approach to keeping up with new ServiceNow releases to enhance both performance and security.

Talk about your methodology in understanding business requirements and translating them into scalable ServiceNow solutions. Share examples of past projects where you implemented best practices and how you collaborated with different teams to achieve alignment with business goals.

Discuss your belief in the importance of developing junior team members. Provide examples of how you’ve mentored others, such as leading workshops or knowledge-sharing sessions, and how it has contributed to a culture of continuous learning in past roles.

Prepare to discuss a specific project where you faced significant challenges, detailing the steps you took to overcome them. Focus on your problem-solving skills and any collaboration with team members that was critical to the project's success.

Share your hands-on experience with implementing and optimizing ITOM and CMDB features. Highlight specific projects where you improved data accuracy and compliance, and how you managed communication across relevant departments.

Answer by explaining your upgrade strategy, focusing on how you minimize disruptions during transitions. Discuss your experience with Automated Test Framework (ATF) for testing, and how you ensure changes are properly validated before deployment.

Reflect on your passion for technology and problem-solving. Highlight how working with ServiceNow enables you to create impactful solutions that enhance business processes and improve user experience, aligning with Tenable’s mission.

Discuss your commitment to continuous learning, including attending ServiceNow webinars, training sessions, and following industry news. Emphasize how staying updated helps you leverage new features for the benefit of your organization.

Explain your approach to understanding both technical challenges and business objectives. Provide examples of how you've successfully bridged the gap between technology and stakeholder requirements in previous projects.