Lithuanian Speaking Customer Support for Transportation Services Department

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a Lithuanian Speaking Customer Support Representative for our Transportation Services Department. In this role, you will be the first point of contact for our Lithuanian-speaking clients, providing exceptional support and assistance to ensure a smooth and satisfying customer experience. As a part of our dynamic team, you will play a crucial role in bridging the gap between our services and our clients' needs in the vibrant transportation sector. At The House of Mercier, we value creativity, dedication, and the pursuit of excellence, and we are excited to welcome an individual who reflects these values. Your efforts will directly contribute to the success of our department and further enhance our reputation as a leader in the consumer services industry. We are eager to find a motivated candidate who thrives in a fast-paced environment and is passionate about delivering high-quality service. Join us at The House of Mercier and help shape the future of customer support in the transportation sector, providing essential solutions and fostering strong relationships with our clients.

Responsibilities

• Provide exceptional customer support to Lithuanian-speaking clients in the transportation services sector.
• Respond to inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with booking inquiries, cancellations, and changes with a focus on customer satisfaction.
• Resolve issues and complaints effectively, ensuring follow-up to enhance customer experience.
• Maintain clear and accurate records of customer interactions and transactions in our system.
• Collaborate with other departments to ensure a seamless customer experience from initial contact to service delivery.
• Stay informed about industry trends and developments to provide informed support.

• Fluent in Lithuanian and English, both written and spoken.
• Exceptional communication and interpersonal skills to engage effectively with clients.
• Previous experience in customer service, preferably in the transportation or related sector.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to work in a fast-paced environment while handling multiple tasks.
• Basic knowledge of transportation services and logistics is an advantage.
• Proficiency in using customer support software and Microsoft Office Suite.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...