ECRM Project Manager & Records Management Specialist

The ECRM Project Manager & Records Management Specialist at IQ Business Group is responsible for overseeing the implementation of ECRM solutions, coordinating team efforts, and ensuring project success by managing communication and addressing barriers effectively. Duties also include leading the team through developing business process improvements, providing application testing and training support, and maintaining adherence to records management policies.

Candidates for the ECRM Project Manager & Records Management Specialist role at IQ Business Group should have a Bachelor's degree, PMP Certification, and 5-7 years of relevant experience. Additionally, knowledge in developing taxonomies, proficiency in ECM solutions, and excellent communication skills are essential for success in this position.

Experience with ECM solutions is crucial for the ECRM Project Manager & Records Management Specialist at IQ Business Group, as it empowers them to provide functional guidance during the configuration of products like OpenText Content Suite. This expertise helps in leading teams effectively and ensuring that the implementation processes meet industry best practices.

The ECRM Project Manager & Records Management Specialist at IQ Business Group is expected to travel at least 50% of the time. This travel will likely involve client meetings, training sessions, and site assessments, providing opportunities to engage directly with stakeholders and ensure successful implementation of ECRM solutions.

This role offers a dynamic and collaborative environment at IQ Business Group, where you can leverage your expertise in records management while directly influencing the success of ECRM implementations. The combination of leadership responsibilities, opportunities for professional growth, and engagement with cutting-edge technology makes this position both rewarding and impactful.

Certainly! When addressing your experience with records management best practices, highlight specific projects where you implemented guidelines for security and privacy. Discuss any certifications or training you have that relate to these practices and emphasize your ability to adapt these standards within different organizational contexts.

Managing project timelines involves setting clear milestones and continuously assessing progress against them. When answering, share examples of strategic planning and prioritization techniques you've used, and discuss tools like Jira or Confluence that you've leveraged to keep stakeholders informed and engaged throughout the project life cycle.

Discuss any specific projects where you've implemented or configured OpenText or similar ECM solutions. Highlight the challenges you faced and how your solutions led to successful outcomes for the organization. Providing metrics or results can make your answer even more compelling.

When it comes to eliciting and documenting project requirements, I prioritize open communication with stakeholders. I utilize interviews, workshops, and surveys to gather insights, followed by creating clear documentation that aligns with project goals. Sharing a specific example can showcase your method and its effectiveness.

To foster team collaboration, I implement regular check-ins and utilize collaboration tools like Atlassian Confluence and Jira to facilitate transparency. Share examples of how you've previously encouraged team members to voice ideas and concerns, highlighting the importance of an inclusive environment.

In sharing your experience with a significant project challenge, focus on the problem, your assessment process, the actions you took to address it, and the positive outcome. Highlight your problem-solving skills and resilience, as these qualities are crucial for a Project Manager role.

I prioritize tasks by assessing each project's urgency and impact, creating a task matrix that outlines priorities. Tools like Jira help me visualize workload distribution and deadlines. Sharing a specific instance where this method proved effective can further strengthen your response.

Success measurement involves predefined KPIs aligned with project goals. I use metrics such as stakeholder satisfaction, meeting deadlines, and quality of deliverables to evaluate success. Share an example to illustrate how you've successfully communicated these metrics to senior management.

The most important skills for an ECRM Project Manager include strong communication, project management capabilities, and expertise in records management standards, alongside technical knowledge of relevant ECM systems. Discuss how developing these skills has contributed to your professional growth and success in past roles.