Account Lead

The Account Lead at TLDR is responsible for managing key accounts, focusing on driving retention, engagement, and growth. This role includes mentoring account managers, fostering relationships with high-value clients, and ensuring all campaigns are executed flawlessly, delivering exceptional value.

To apply for the Account Lead position at TLDR, you need at least 3 years of experience in Account Management or a related client-facing role, preferably within the media or advertising industry. Strong relationship-building and communication skills are essential, along with the ability to mentor team members.

At TLDR, we value continuous learning and development. As an Account Lead, you'll receive mentorship opportunities and access to a learning and development stipend that encourages skills enhancement. We believe in nurturing talent to help you achieve your career goals.

The interview process for the Account Lead role at TLDR includes an initial recruiter screen, followed by interviews with Val Bartlett and Dan Ni, our CEO. There’s also a short written assessment to help you demonstrate your skills. Be prepared to engage in discussions about your past experiences and insights.

No, the Account Lead position at TLDR is 100% remote! While you’ll need to work within a US timezone, you have the freedom to manage your workspace in a way that best suits your productivity and work-life balance.

At TLDR, we emphasize work-life balance through our unlimited PTO policy, generous benefits, and a supportive remote work environment. Our team culture encourages taking time off when needed, ensuring that our staff can recharge and maintain high performance.

The Account Lead position at TLDR is unique because of the opportunity for both client-facing work and mentoring within a dynamic team. You’ll directly influence the direction of important partnerships while being part of a company that genuinely values innovation and employee autonomy.

Building strong client relationships as an Account Lead involves clear communication, active listening, and a focus on aligning your services with the client’s needs. Share specific examples where your relationship-building efforts contributed to longstanding partnerships.

In mentoring, I prioritize creating a collaborative environment where team members feel valued and empowered. I believe in regular one-on-ones for feedback, offering guidance on best practices, and celebrating individual achievements to foster a high-performing team culture.

To drive account retention and growth, I analyze client data, actively seek feedback on their needs, and identify opportunities for upselling services that add value. Regular check-ins and performance reviews help ensure alignment with their goals and demonstrate TLDR’s commitment to their success.

Handling complex client scenarios requires a calm and empathetic approach. I focus on understanding the client’s perspective, communicating effectively to address concerns, and collaborating with internal teams to devise impactful solutions. Sharing past experiences can illustrate your problem-solving skills.

Successful campaign execution involves thorough planning and monitoring. I utilize a project management tool to create a roadmap, ensuring all stakeholders are aligned. Regular communication helps address any roadblocks promptly. Sharing specific metrics or outcomes from past campaigns can enhance your response.

Staying informed about media and advertising trends is crucial for an Account Lead. I actively read industry publications, participate in webinars, and engage with peers to understand emerging trends. This knowledge enables me to provide valuable insights to clients and propose innovative strategies.

Measuring success involves setting clear KPIs at the outset and reviewing metrics such as client feedback, retention rates, and campaign performance. I believe in sharing these results with clients to demonstrate value and foster transparent communication.

My motivation stems from seeing the positive impact of my work on clients and my team alike. Building lasting relationships and contributing to their success drives my passion. Sharing personal stories can further emphasize what excites you about the role.

Collaboration is key. I ensure open lines of communication between teams, facilitating regular meetings to discuss client expectations and align our strategies. Being part of a unified team dedicated to delivering the best outcomes is important to my role as an Account Lead.

I regularly review industry benchmarks, engage in professional development opportunities, and seek feedback from peers to ensure my practices align with best practices. I value continuous improvement and look for ways to innovate our approaches to account management.