Senior Product Manager- Delivery
This role is located on the East Coast, USA
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
The Delivery team is on a mission to make delivery a first-class service model at Toast. We’re building integrated tools to help restaurants manage their own delivery programs, support third-party channels, and manage their orders from the Toast Point of Sale. From guest experience to in-store operations to third-party integrations, our work spans a broad, high-impact surface area.
We aim to make Toast the central hub for managing all off-premise orders, consolidating fragmented workflows, reducing operational friction, and giving restaurants full control over the delivery experience.
About this roll* (Responsibilities)
We’re looking for a Senior Product Manager to drive the vision, strategy, and execution of our delivery experience across the Toast platform. This role will lead initiatives that touch every layer of the product stack—from the front-of-house order workflows in POS to the back-end logic that powers delivery routing and refunds. You’ll work closely with engineering, design, and go-to-market teams to craft a delivery experience that is delightful for guests and seamless for restaurants.
You will be responsible for products and features like:
- The unified Delivery Manager experience in POS
- Key aspects of our third-party delivery integrations (Uber Eats, DoorDash)
- TDS (Toast Delivery Services) growth and expansion
- Delivery tracking, order management, and operational tooling
- Own and evolve the product strategy for Toast’s delivery platform
- Build and maintain a roadmap in alignment with business OKRs, customer needs, and technical feasibility
- Drive feature development from ideation through launch—writing clear specs, collaborating with engineering and design, and measuring success
- Partner with customer-facing teams to gather insights and evangelize product value
- Work across internal teams and with third-party partners to deliver end-to-end capabilities
- Champion Toast’s mission to simplify and unify delivery management across all channels
Do you have the right ingredients*? (Qualities & Essential Skills)
- 5+ years of product management experience, preferably with platform, POS, logistics, or marketplace products
- Strong track record of delivering user-facing features in fast-paced environments
- Comfort with technical topics and working closely with engineers on complex systems
- Analytical rigor—you use data to make decisions and validate assumptions
- Empathy for restaurants and a passion for improving their day-to-day
- Excellent communication skills and ability to influence without authority
Ability to thrive in ambiguity and lead large cross-functional initiatives
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join Toast as a Senior Product Manager - Delivery on the East Coast of the USA, where your expertise will directly impact the restaurant platform that helps eateries thrive. At Toast, we're committed to creating a world where restaurants can manage their delivery services seamlessly, empowering them to focus on what they do best: delivering great food and experiences. In this pivotal role, you'll lead initiatives spanning our entire product stack, from enhancing front-of-house order workflows to fine-tuning back-end delivery systems. You’ll collaborate with engineering, design, and marketing teams to craft a user experience that delights customers and streamlines operations for restaurants. Key features you'll be responsible for include the unified Delivery Manager experience in our point-of-sale systems and key third-party integrations like Uber Eats and DoorDash. Your strategic thinking will guide the growth and expansion of Toast Delivery Services, ensuring our restaurants have everything they need to excel in off-premise orders. If you're a product management pro with 5+ years of experience, a passion for the restaurant industry, and the analytical skills to back it up, we want to hear from you. Come to Toast and help us reshape the delivery experience in the restaurant industry while enjoying a competitive salary and benefits. Let’s bake something great together!
Take your skills to the next level with Toast as a Senior Software Engineer, focusing on improving enterprise management products for the hospitality industry.
Join Toast as an Onboarding Consultant to enhance the experience of Spanish-speaking restaurant owners in achieving operational efficiencies.
As a Senior Staff Product Manager at ServiceNow, you will play a key role in shaping the future of our intelligent platform through AI innovations.
As a Product Manager at Inventi, you'll lead product expansion and strategy in the fintech space while working in a flexible and remote environment.
Join American Express as a Director focused on regulatory reporting automation, leveraging your leadership skills to influence the future of financial reporting.
Join Coinbase as an Enterprise Product Manager to drive innovative solutions and enhance integration across the organization.
As a Senior Product Manager at isaac, you'll lead product lifecycle management in a dynamic, multidisciplinary team driving innovation in the education sector.
Join doinstruct as a Founders Associate to the CTO and play a vital role in optimizing technical operations and scaling products in a high-growth startup.
Join BMW Group as a Product Management intern and help drive innovative projects during the Fall/Winter rotation.
As a Product Owner at HealthAxis, you'll be pivotal in shaping software features to enhance healthcare payer experiences through robust collaboration.
Restaurant
266 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
