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General Manager, Technology Services - US-Based

About Toptal


Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.


We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.


Job Summary:


As General Manager, Technology Services, you will play a pivotal role in driving Toptal’s growth by serving as the end-to-end owner of this business line. Leveraging your commercial and entrepreneurial experience, you will be focused on growing our existing Technology Services practice.


This is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.


Responsibilities:


The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.


Your primary objective will be to ensure the success of the Technology Services business line, measured by revenue growth, pipeline health, and gross margin. As the single accountable owner for the business P&L, you will work to optimize supply and demand for the business, and balance driving the top line while achieving operational efficiency. You will work closely with Executive and Senior Leadership to ensure the business is aligned with the broader growth goals of Toptal, and represents the Toptal brand in every aspect.


As you build your business strategy, you will analyze market and industry opportunities and identify those with highest potential. Following an agile approach, you will build and test new offerings with clients, using initial client feedback to quickly achieve product-market fit. Working closely with Marketing and Talent Operations, you will lead the creation of an execution plan to ensure the right talent and/or solutions are identified and available to deliver on demand to Toptal clients.


Critical for success is your ability to work both on the front-lines with clients, guiding them as a trusted business partner through their business challenges, and internally at Toptal where you will work cross-functionally with teams such as Marketing, Legal, Finance, and Sales. Additionally, you will establish robust analytics and feedback loops to continuously iterate on your initial strategy, ensuring constant refinement and improvement.


This highly visible position demands a leader with exceptional communication skills, an entrepreneurial spirit, and an unwavering commitment to driving growth. If you are passionate about launching new ventures and transforming them into substantial revenue opportunities, we encourage you to join our team and be at the forefront of Toptal’s continued success.


In the first week, expect to:


·        Onboard and integrate into Toptal.

·        Learn Toptal’s business model, our value proposition, and our story.

·        Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.


In the first month, expect to:


·        Understand our go-to-market model across SMB and Enterprise, and be able to articulate Toptal’s capabilities and differentiators.

·        Conduct market and industry research, identifying opportunities and form your hypothesis for business positioning.

·        Partner closely with Marketing to research and validate the market opportunity and ability to fulfill the demand.

·        Build your initial GTM strategy and offerings, iterating on the strategy through feedback from direct client calls and meetings, while exercising discretion and independent judgment.


In the first three months, expect to:


·        Start executing your GTM strategy leveraging internal cross-functional support from Legal, Finance, and others.

·        Work with Sales Leadership to work collaboratively with account teams during both client pursuits and delivery.


In the first six months, expect to:


·        Have shown material growth in gross revenue and pipeline volume in your category.

·        Become deeply embedded in the Integrated Customer Framework for both SMB and Enterprise clients, participating in account planning exercises and industry events.


In the first year, expect to:


·        Have broadened Toptal’s reach into key industry and subsectors.

·        Continue scaling the infrastructure required for execution, including the optimization of people, processes, and systems.

·        Be able to look back on consecutive quarters of growth, having achieved product-market fit and successfully realized your core business and sales KPIs.


Qualifications and Job Requirements:


·        Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.

·        10+ years of demonstrated experience driving and managing a business with a strong understanding of business operations and management principles.

·        10+ years of technology services experience.

·        3+ years managing a business specifically with P&L ownership.

·        Experience working in a professional services organization, driving business growth.

·        Expert knowledge in Cloud & Infrastructure, Application Development, AI/ML, Data & Analytics, and Information Security.

·        Demonstrated success in, or entrepreneurial experience that is commensurate to, building and launching a new business or product offering from scratch.

·        Experience at a technology or hyper-growth company is strongly preferred.

·        Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.

·        Leadership experience, including responsibility for business results in a fast-paced, multi-function environment.

·        Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization. You can develop positive relationships across the business to partner on key initiatives and gain consensus on processes and strategies.

·        Experience with marketing technology and automation, including familiarity with marketing platforms, CRMs, and other technologies.

·        Experience establishing high-impact, revenue-generating commercial relationships.

·        Confidence in your analysis abilities, with proven success in delivering results in ambiguous and sophisticated project efforts.

·        Strong commercial acumen, informing all priorities and decisions with a keen understanding of market needs and business goals.

·        Strong command over a P&L and financial metrics.

·        Must have excellent written and oral communication skills. Good communication is at the core of everything we do, and you must be a strong communicator able to work with a wide range of stakeholders from senior executives to individual contributors.

·        Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.

·        Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.

·        Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.

·        Quality. You take pride in everything you deliver as a reflection of yourself.

·        Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.

·        You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.


Essential Job Functions


·        Regularly and reliably attend scheduled virtual team meetings on camera.

·        Work independently with minimal supervision.

·        Use all required digital collaboration tools.

·        Prioritize and self-manage workflows and deadlines.


US FLSA Classification: Full-Time/Exempt

 


Average salary estimate

$175000 / YEARLY (est.)
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$150000K
$200000K

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What You Should Know About General Manager, Technology Services - US-Based, Toptal

Are you ready to take charge and lead a transformative journey at Toptal as the General Manager of Technology Services? This dynamic role, which is fully remote and open to applicants based in the United States, will require you to harness your entrepreneurial spirit and commercial savvy to drive growth within our Technology Services practice. As the driving force behind this business line, you'll be responsible for its overall success, measuring your impact through revenue growth and operational efficiency. You'll collaborate closely with our Executive and Senior Leadership teams, and your role will be critical in aligning our services with Toptal's broader strategic goals. You’ll leverage market analysis and client feedback to innovate and build offerings that resonate with our customers. Beyond mere strategy, this position demands you to engage directly with clients, acting as their trusted partner while also working cross-functionally with teams like Marketing, Legal, and Sales. Your leadership skills will shine as you establish robust analytics to refine strategies continually. If you are passionate about making a significant impact in a fast-paced, growth-centric environment and have a proven record of transforming ideas into substantial revenue opportunities, Toptal is the place for you. Don't miss out on being at the forefront of our unique and fully remote workforce, where you'll play a pivotal role in advancing our mission.

Frequently Asked Questions (FAQs) for General Manager, Technology Services - US-Based Role at Toptal
What are the responsibilities of a General Manager, Technology Services at Toptal?

The General Manager, Technology Services at Toptal is responsible for the overall success of the Technology Services business line. This includes managing the P&L, driving revenue growth, optimizing supply and demand, and aligning the service strategy with Toptal's broader business goals. The role also involves market analysis to identify opportunities, engaging directly with clients, and collaborating with various internal teams to fulfill client needs.

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What qualifications are required for the General Manager, Technology Services position at Toptal?

To be considered for the General Manager, Technology Services role at Toptal, candidates must hold a Bachelor’s degree, with a Master’s degree preferred. A minimum of 10 years of experience in driving a business with P&L ownership in the technology services sector is essential. Strong knowledge in areas such as Cloud & Infrastructure, AI/ML, and Data & Analytics is also required.

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How does the onboarding process look for the General Manager, Technology Services at Toptal?

In the first week, the General Manager, Technology Services will onboard and integrate into Toptal, learning about the business model, value proposition, and core operations by shadowing critical teams. By the end of the first month, they will understand the go-to-market model and begin conducting market research to strategize their approach.

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What kind of experience is valued for the General Manager, Technology Services position at Toptal?

For the General Manager, Technology Services role at Toptal, experience working in professional services and technology organizations is highly valued, specifically a demonstrated record in business growth and managing complex services. Candidates with entrepreneurial experience in launching new business ventures or products are especially sought after.

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What is Toptal's approach to remote work for the General Manager, Technology Services?

Toptal is a fully remote organization, which means that as the General Manager, Technology Services, you'll work from anywhere in the United States. This setup encourages a culture of flexibility, collaboration, and innovation, as you engage with teams and clients across the globe.

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Common Interview Questions for General Manager, Technology Services - US-Based
Can you describe your experience with P&L management as a General Manager?

When discussing your P&L management experience, focus on specific instances where you drove revenue growth or improved operational efficiency. Highlight quantitative results and strategies you implemented to address challenges.

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How do you approach market analysis and identifying growth opportunities?

Detail your process for conducting market analysis, including the tools and methodologies you rely on. Explain how you use data to identify growth opportunities and how you've leveraged those opportunities in past roles.

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Can you give an example of how you've led a cross-functional team in a fast-paced environment?

Provide a compelling story that illustrates your leadership in a cross-functional team. Emphasize how you navigated challenges, ensured clear communication, and achieved successful outcomes.

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What strategies do you use to engage clients and understand their needs?

Discuss your techniques for engaging clients, such as conducting surveys or direct conversations. Share how you translate client feedback into actionable insights for product or service enhancements.

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Describe a time when you successfully launched a new product or service. What was your approach?

Outline the steps you took to launch a new product or service, focusing on research, execution, and the feedback loop you put in place. Highlight your results and how you measured success.

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How do you prioritize tasks and manage deadlines in a diverse and dynamic environment?

Explain your prioritization framework, perhaps using tools for project management or methodologies like Agile. Discuss how you ensure alignment with business goals while adapting to changing priorities.

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What role does communication play in your leadership style?

Emphasize the importance of communication in fostering trust and collaboration among team members. Share examples of how effective communication has led to better team performance and project outcomes.

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How do you ensure the talent you recruit aligns with company values and goals?

Describe your recruitment philosophy, including the criteria you consider when evaluating talent. Talk about how you assess cultural fit alongside skills and experience.

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In your opinion, what are the biggest challenges facing technology services today?

Provide insights into current industry challenges such as rapid technological advancements, market competition, or evolving client needs. Explain your perspective on how to address these challenges effectively.

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What is your vision for the Technology Services division at Toptal?

Share your strategic vision for the Technology Services division, touching on key areas such as service innovation, market expansion, or enhancing operational efficiencies. Align your vision with Toptal's mission for maximum impact.

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Toptal, LLC provides freelance marketplace and online outsourcing services. The Company owns and operates online talent marketplace that connects businesses and organizations to software developers and designers. Toptal serves customers worldwide....

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Full-time, remote
DATE POSTED
January 1, 2025

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