Customer Service Coordinator​/Bilingual - Mandarin

As a Customer Service Coordinator at TQL, your key responsibilities include managing administrative tasks related to your assigned accounts, coordinating shipment logistics from pickup to delivery, and resolving shipping issues with a focus on exceptional customer service. You'll act as a point of contact for our sales representatives, ensuring smooth communication and support throughout the shipping process.

To be considered for the Customer Service Coordinator position at TQL, you should ideally have at least one year of customer service experience. Fluency in both English and Mandarin is required, along with proficiency in Microsoft Office (Word, Excel, and Outlook). Strong verbal communication skills and a strong work ethic are also essential to succeed in this role.

At TQL, Customer Service Coordinators enjoy comprehensive benefits such as health, dental, and vision insurance with options that can keep your paycheck drug-free. Additionally, you can participate in our 401(k) plan with company matching, avail up to $5,000 per year in tuition reimbursement, and benefit from employee referral bonuses. We pride ourselves on maintaining a positive work environment recognized by Fortune and Forbes.

TQL is committed to the professional growth of its employees, offering structured career paths for Customer Service Coordinators. We provide on-the-job training and ongoing professional development opportunities to help you become a leader within the company. Recognition of your hard work can lead to advancement into management positions or specialized fields within the transportation industry.

The work environment at TQL is vibrant and collaborative, focusing on teamwork and personal accountability. As a Customer Service Coordinator, you'll work in an energetic office in Greenville, SC, surrounded by supportive colleagues. Our culture encourages innovation and recognizes excellence, making it a great place for motivated individuals to thrive.

When answering this question, highlight specific roles where you've interacted with customers, what your responsibilities were, and how you contributed to solving their problems. Use examples to illustrate your ability to handle difficult situations and how you maintained high customer satisfaction.

Discuss a past experience where you successfully resolved a shipping issue. Explain the steps you took, how you communicated with the involved parties, and what outcome your efforts achieved. Emphasizing your calm demeanor and problem-solving skills will stand out.

Share your method for prioritizing work, such as listing tasks or using digital tools. Mention how you assess urgency and importance and how you adjust your priorities when unexpected tasks arise. This showcases your organizational skills and adaptability.

Explain that effective communication requires clarity and active listening. Provide examples of how you've facilitated teamwork and how you tailor your communication style to different audiences. This shows your interpersonal skills and understands the importance of collaboration.

Reflect on your passion for helping others and how you admire TQL's reputation as a great company to work for. Express enthusiasm for being part of a successful team and contributing to the growth of the company through excellent service.

Use a specific example where you took extra steps to meet a customer's needs, whether it was through personalized service or resolving an issue swiftly. Highlight the positive feedback you received, demonstrating your commitment to customer satisfaction.

Discuss tools and techniques that you use to keep organized, such as spreadsheets or tracking systems. Emphasize your attention to detail and accountability in ensuring that all shipments are processed smoothly and timely.

Talk about researching industry standards, staying updated on trends, and leveraging internal resources. Mention how you would actively seek feedback from colleagues and learn from experience to establish expertise in your accounts.

Emphasize that you view feedback as an opportunity for growth. Share how you've applied previous feedback to improve yourself, showcasing your ability to learn from experiences and adapt.

Provide an overview of your previous roles related to billing and payments, focusing on your attention to detail and accuracy. Illustrate your familiarity with operating procedures that ensure timely payments and smooth operations.