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Customer Service Executives - Financial Support

Toyota Financial Services are currently looking for individuals to join our Customer Outcomes team, where you will provide support and understanding to our customers, helping them to manage their accounts offering financial support.

We are looking for individuals who have a proven background working within customer services (a minimum of two years), who would like take that next step in their career and who take a genuine pride in engaging with customers, focusing on finding them the best solution.

The Role:

  • Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with Toyota Financial Services policies and procedures.
  • Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
  • Maintain a strong understanding of Consumer Duty regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
  • Ensure that all interactions align with Toyota Financial Services' commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.

Experience & Skills:

  • Minimum two years experience, working in financial services and / or customer services.
  • Understanding of Consumer Duty regulations and their application in a financial services environment.
  • Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
  • Proficiency with relevant software and CRM systems.

Attributes & Behaviours:

  • Self-motivated, able to work effectively under your own initiative.
  • Flexible attitude towards duties.
  • Keen attention to detail
  • Team-orientated, able to work efficiently with other departments within the organisation.
  • Strong time management and organisational skills.

At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:

  • Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
  • Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
  • Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
  • Generous annual leave of 25 days which increases with service and holiday purchase option
  • Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
  • Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
  • Employee Assistance Program
  • Eye tests
  • Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
  • Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
  • Dress for your day policy to make you feel comfortable at work
  • Eco HQ, free parking & restaurant
  • Two volunteering days per year
  • Reward gateway voucher discounts
  • Flexible working scheme and we welcome flexible working conversations at interview
  • Regular 121s with your manager, a personal development review (PReview) each quarter
  • A wide range of learning & development opportunities including Linked In Learning courses
  • £250 contribution towards you learning something new outside of work
  • Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!

Our Recruitment Process

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.

We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.

When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

  • Providing a copy of interview questions before the interview
  • Organising a time and location that best suits you
  • Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis to support you to be your best self.

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Since opening its doors in 1983, Toyota Financial Services has grown from a small company with eight associates to one that currently employs approximately 3,300 associates nationwide with managed assets in excess of $81 billion. The Toyota Finan...

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Full-time, hybrid
DATE POSTED
March 27, 2025

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