Implementation Team Lead
About Us
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel
The Role
We are looking for an Implementation Team Leader to lead and inspire our implementation team in Europe (Iberia, France, Benelux, Nordics), responsible for onboarding newly signed clients onto our platform. This is a crucial role within the revenue org in ensuring that clients onboard and roll out successfully, begin utilising the platform efficiently, and contribute to our volume-driven business. The ideal candidate will balance speed with quality, driving both operational excellence and seamless client experiences while staying true to our company values.
What will you be doing?
- Lead and Coach: Manage a team of 6-10 implementation specialists
- Inspire and Motivate: Cultivate a positive, results-oriented environment by inspiring your team to perform at their best, fostering innovation, growth, and celebrating achievements.
- Ownership of Client Onboarding: Take accountability for onboarding all newly signed clients, ensuring they are onboarded swiftly and correctly, and begin actively using our platform.
- Cross-Functional Collaboration: Work closely with sales, account managers, operations, and other departments to guarantee smooth handoffs, align goals, and ensure implementation continuously meets client and business objectives.
- Project Management: Oversee the end-to-end implementation process, ensuring that onboarding is completed within set timelines while maintaining a high standard of quality.
- Drive Operational Excellence: Implement processes to improve the efficiency and quality of the onboarding experience, continually refining workflows to support our volume-driven business model.
- Change Management: Adapt to and lead your team through changes, whether they involve new processes, systems, or client needs, ensuring smooth transitions and effective adoption.
What will you need to succeed?
- Proven experience in implementation management, project management, or related roles, ideally within a volume-driven business environment or Travel.
- Strong operational, project management, and sales background.
- Proven experience in a first-level management role directly managing ICs
- Demonstrated leadership skills, with a focus on team development, motivation, and accountability.
- A collaborative mindset and the ability to work effectively with cross-functional teams.
- Comfort with change management and the ability to drive successful adoption of new processes and tools.
- Excellent communication, organisational, and problem-solving skills.
- TravelPerk doesn’t require academic studies for this position. We select based on experience and potential, not credentials.
Our Benefits
- 💰 Competitive compensation, including equity in the company;
- 🌴 Generous vacation days so you can rest and recharge;
- 💊 Health perks such as private healthcare or gym allowance, depending on location;
- 🧩 "Flexible compensation plan" to help you diversify and increase the net salary;
- 🥳 Unforgettable TravelPerk events, including travel to one of our hubs;
- 💙 A mental health support tool for your well-being;
- 📈 Exponential growth opportunities;
- 🫶 VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice;
- 🌎 "Work from anywhere" in the world allowance of 20 working days per year;
- 📚 IRL English or Spanish Lessons are held in the Barcelona office;
- 👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors.
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communications will come from email addresses ending in @travelperk.com, our main social channels, or verified recruiters on LinkedIn linked to our official accounts.
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Are you ready to take the reins as an Implementation Team Lead at TravelPerk, the innovative SaaS business travel platform based in vibrant Barcelona? In this dynamic role, you'll inspire and manage a talented team of implementation specialists, ensuring our newly signed clients are onboarded onto our platform with ease and efficiency. At TravelPerk, we're not just about saving time and money; we're dedicated to enhancing the travel experience for businesses across Europe. Your leadership will cultivate a positive, results-driven environment, pushing your team to excel while celebrating their achievements. You'll be responsible for overseeing the entire onboarding process, collaborating with various departments to ensure that our clients meet their travel objectives swiftly. With an eye for operational excellence, you’ll refine workflows that elevate the onboarding experience and empower clients to leverage our platform to its fullest potential. Your knack for handling change management will help guide your team through any transitions, establishing a culture of adaptability. If you have a background in implementation management, project management, or similar areas—especially in fast-paced environments—you might just be the perfect fit for this role at TravelPerk. Join us on our mission to revolutionize business travel and make it an experience worth looking forward to!
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