People Operations Manager (m/w/d) - DACH

People Operations Manager for the DACH region to join our growing global People and Talent team in Treatwell Group. This role will involve a combination of hands-on operational responsibilities and strategic collaboration with leaders across the DACH organization. The People Operations Manager will play a key role in supporting employee experience, operational excellence, and business partnering across the DACH region, ensuring that the employee lifecycle is managed seamlessly while fostering an inclusive, engaging, and compliant work environment.

This role is responsible for managing all stages of the employee lifecycle for employees in the DACH region, driving operational efficiency, ensuring data accuracy, and delivering an exceptional employee experience from onboarding to offboarding. You will work closely with the Head of People Operations and collaborate with local leadership to support key business initiatives and ensure that HR practices align with local legislation and company values.

Your Responsibilities

Employee Lifecycle Management:

• Oversee the end-to-end employee lifecycle for employees in the DACH region (Germany, Austria, Switzerland), ensuring an engaging, consistent, and compliant experience at every stage from onboarding to offboarding.
• Work closely with leaders to ensure that employees receive the support they need to succeed, and that the company’s values are reflected in all touchpoints with employees.

People Support Portal Management:

• Manage and resolve queries raised through the People Support Portal in a timely and efficient manner, ensuring that employees’ questions and concerns are addressed with high attention to detail and in line with company policies.
• Act as the main point of contact for HR-related queries, providing excellent customer service and ensuring timely and accurate follow-up on all tickets.

Data Accuracy & People Systems:

• Take ownership of maintaining data accuracy in all HR systems (e.g., payroll, benefits, HRIS), ensuring that employee information is up-to-date and compliant with local laws and company policy.
• Manage and support the timely administration of employee records, ensuring that all information is processed accurately and securely.

Payroll Management (DACH Region):

• Responsible for the monthly payroll process for employees in the DACH markets (Germany, Austria, Switzerland), ensuring that all payroll activities are executed accurately, on time, and in line with local regulations.
• Serve as the primary point of contact for payroll-related queries, addressing concerns from employees and collaborating with external payroll providers when necessary.

Employee Relations & Compliance:

• Partner with local leaders to support and manage employee relations issues, including performance management, disciplinary actions, grievances, employee absences, and dismissals.
• Provide guidance and advice on best practices for managing these issues in accordance with local labor laws and company policies.
• Stay up-to-date with changes in local labor laws and regulations, proactively advising the People Operations team and business leaders on any updates or necessary actions.

Business Partnering & Leadership Support:

• Collaborate with senior leaders and managers in the DACH region to ensure that HR practices and programs align with the business needs and contribute to overall company success.
• Partner with leadership teams to identify opportunities to improve employee engagement, retention, and development, taking action on feedback from employee engagement surveys such as Peakon.
• Support and guide managers on how to foster a fair and consistent experience for employees, including promoting diversity, equity, and inclusion initiatives.

Talent Operations & Sourcing:

• Assist in talent operations, supporting the end-to-end recruitment process, from sourcing to onboarding, ensuring a seamless and positive experience for candidates.
• Help manage recruitment metrics, such as time-to-hire, and support the implementation of strategies to improve the hiring process and candidate experience.

Employee Engagement & Retention:

• Partner with leaders to drive initiatives that improve employee engagement, aligning with the overall objectives of the People and Talent function.
• Analyze employee feedback, particularly through platforms like Peakon, to identify trends, areas for improvement, and opportunities for innovation in employee experience.
• Work alongside HR and business leaders to implement initiatives that promote employee retention and satisfaction.

Collaboration with Head of People Operations:

• Work closely with the Head of People Operations to ensure alignment across the DACH region, sharing insights and collaborating on strategic projects that enhance the overall employee experience.
• Provide local insights and perspectives on people operations strategies, helping to shape the direction of HR practices in the DACH region.
  

• Experience: 3 years in Talent or People Operations roles, with at least 2 years of experience in the DACH region (Germany, Austria, Switzerland).
• HR Expertise: Strong knowledge of local labor laws or capability of building knowledge of, HR best practices, and employee relations management in the DACH markets.
• Payroll Experience: Hands-on experience managing payroll in the DACH region or strong capability to learn, with a solid understanding of payroll processes, taxation, and compliance in Germany, Austria, and Switzerland.
• Tech-Savvy: Familiarity with HRIS systems and other HR technology platforms, with the ability to manage and leverage data for operational improvements.
• People-Centric: Passionate about creating a positive employee experience and driving employee engagement.
• Communication: Excellent written and verbal communication skills in English and German (additional languages a plus). Ability to effectively communicate with diverse teams and stakeholders at all levels of the organization.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to navigate complex HR issues and provide pragmatic solutions.
• Cultural Awareness: Experience working in an international environment, with a deep understanding of the cultural nuances within the DACH region.

About Treatwell

Hi, we’re Treatwell. Nice to meet you.

We’re a team of 700 (and growing) passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 40,000 salon partners across 13 countries, processing over 4 million bookings every month. And….breathe.

But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.

If this excites you, we might just have the role for you.

We’ll treat you with:

• Flexible Working Model: We offer you a hybrid working model, where you can choose your office days flexibly (3 days in the office / 2 days remote).
• Attractive Compensation: We offer a fixed salary (depending on qualifications) and an unlimited bonus (depending on KPIs) for a full-time position.
• Flexible Working Hours: We provide flexible working hours (core working hours from 10:00am to 4:00 pm).
• Vacation: We ensure your relaxation with 28 days of vacation per year.
• Treatwell Voucher: We give you a monthly Treatwell voucher worth 40€. Treat yourself well!
• Technology: We provide the technology: Apple MacBook Air, Apple iPhone, headset, external monitor, and more.
• Mental Health: We care about you - we support you in achieving your personal goals and strengthening your mental health in collaboration with Plumm.
• BVG Monthly Ticket: We support you with the BVG monthly ticket - with a subsidy of 15€ during the probation period; afterwards, Treatwell covers the full cost.
• Company Pension Scheme: We take care of you and offer a 20% employer contribution to your company pension scheme (with HDI).
• Team Spirit: Thank God It's Thursday - that's how we celebrate our team spirit and successes.

Equal Ops

Treatwell is an ‘Open to All’ employer and warmly welcomes every body to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.