Seller Operation Specialist

As a Seller Operation Specialist at Trendyol, you will coordinate with sellers to ensure timely order deliveries, manage product procurement processes, communicate operational procedures effectively, and prepare operational quality metrics reports. You will also lead projects aimed at improving seller operation quality and help establish operational processes for new countries.

To apply for the Seller Operation Specialist role at Trendyol, you should have a bachelor’s degree from a reputable university, at least two years of experience in supplier management, and a good command of MS Office, especially Excel. Strong communication skills and a problem-solving mindset are also essential for success in this position.

Trendyol supports career growth for Seller Operation Specialists through extensive training platforms, mentorship opportunities, and a collaborative culture. You’ll be encouraged to tackle challenges in e-commerce, with avenues to grow your skills while working alongside a talented, diverse international team.

The work culture at Trendyol is unique due to its blend of start-up spirit and commitment to collaboration. As a Seller Operation Specialist, you'll experience open communication, flexibility, engaging team events, and a persistent focus on problem-solving and innovation, all playing a key role in shaping our vibrant environment.

Yes, Trendyol offers a hybrid working model, providing flexibility for Seller Operation Specialists to work remotely while also coming into the office to foster teamwork and communication. Additionally, there’s a two-month full remote work program available during the summer, allowing you to work from abroad.

To ensure timely order deliveries, I would establish clear communication channels with sellers to monitor the status of orders regularly and proactively identify any delays. By coordinating closely with logistics teams and setting realistic timelines, I would work to streamline the ordering process and implement quality controls to enhance operational efficiency.

In my previous roles, I have managed supplier relationships by maintaining regular communication to understand their capabilities and address concerns effectively. I have also utilized performance metrics to evaluate suppliers, ensuring that they align with our operational goals which ultimately contributes to enhancing the overall customer experience.

I am proficient in various tools such as Microsoft Office Suite, especially Excel for data analysis and reporting. Additionally, I have used CRM systems for managing seller interactions and web analytics tools to track operational performance, which I believe would add value to my role at Trendyol.

I believe in addressing conflicts directly and promptly. I would gather all relevant information from both parties, engage in constructive dialogue to identify the core issues, and work collaboratively to find a solution. Maintaining a professional demeanor and empathy helps to maintain strong relationships with sellers.

In my previous position, I identified a bottleneck in our order processing due to manual data input. By implementing an automated tracking system that integrated with our existing platform, we were able to reduce processing time by 30%. This experience taught me the importance of continuous improvement and leveraging technology to enhance efficiency.

To improve seller operation quality, I would initiate data-driven assessments to identify key performance metrics. I would then develop targeted training sessions for sellers focused on best practices and areas needing improvement. Regular feedback loops would help in ensuring continuous progress while promoting a culture of excellence.

I would prioritize clear and transparent communication when coordinating with multiple teams. By establishing regular meetings and utilizing project management tools, I would ensure everyone is on the same page regarding objectives. Building rapport with team members across different departments fosters collaboration and enhances operational efficiency.

I understand that the e-commerce landscape is rapidly evolving, driven by changing consumer behaviors and technological advancements. As a Seller Operation Specialist, it’s crucial to stay updated with industry trends to predict seller needs, optimize supply chain processes, and ultimately ensure a seamless shopping experience for customers.

I believe the most important skill for a Seller Operation Specialist at Trendyol is effective communication. The ability to convey operational requirements clearly to sellers and collaborate with various teams is vital in maintaining a smooth flow of operations and achieving organizational goals.

I stay motivated in a fast-paced environment by setting personal goals, embracing challenges, and continuously seeking opportunities for learning and growth. I also find motivation in teamwork and collaboration, as sharing ideas and results with colleagues fuels my passion for success.