IT Engineer

As an IT Engineer at The Triathlon Group, your main responsibilities include resolving technical issues for colleagues both onsite and remotely, managing user provisioning, and documenting business requirements for our IT systems. You'll also maintain communication with stakeholders, oversee project status, and administer internal IT equipment and platforms. Your role is essential in ensuring efficient operations and fostering a collaborative work environment.

To qualify for the IT Engineer position at The Triathlon Group, you should have a BSc in Computer Science, Information Systems, Information Technology, Computer Engineering, or a related field. Additionally, 3 to 5 years of relevant experience, knowledge of ITIL and service management, Microsoft technologies like Active Directory and Office 365, as well as virtualization through VMware, are essential. Professional certification would be a plus!

The IT Engineer role at The Triathlon Group requires proficiency in Microsoft technologies including Active Directory and Office 365. Familiarity with virtualization technologies, specifically VMware, and a foundational understanding of network equipment are also important. Moreover, you should be adept at monitoring and managing network performance to ensure integrity and reliability.

Yes, having experience in a multinational environment is important for the IT Engineer position at The Triathlon Group. Our team consists of employees from diverse backgrounds, and being comfortable working within an international setting enhances collaboration and communication. Fluency in English and German is also beneficial, as it allows for effective interaction in our diverse team.

The Triathlon Group is committed to professional growth and offers a range of opportunities for our IT Engineers. This includes continuous training programs, a clear career advancement path, and developmental feedback frameworks that ensure you receive constructive insights. We also embrace international mobility opportunities, allowing you to advance your career globally!

When troubleshooting technical issues, I begin by gathering detailed information about the problem from the user. I document the steps they’ve taken and examine the error messages. Then, I methodically test potential solutions, starting from the most basic to more complex fixes. Clear communication throughout the process is vital to keep the user informed and engaged.

In my previous position, I led a project to overhaul our internal communication system. This involved collaborating with cross-functional teams to gather requirements, leading to the implementation of a new platform. I monitored project milestones closely and communicated progress to stakeholders regularly, ensuring we stayed on track and met deadlines.

For user provisioning, I typically use tools such as Microsoft Active Directory for managing user accounts and permissions. I also leverage scripting to automate provisioning tasks, which enhances efficiency and minimizes errors. Keeping accurate records in our IT asset management system is also crucial for compliance and future reference.

I stay updated on changes in IT technologies by regularly attending webinars, participating in industry conferences, and following reputable technology blogs and forums. Additionally, I engage with professional networks and communities to exchange knowledge and experiences, which helps me stay informed about the latest trends and best practices.

Building strong relationships with colleagues involves effective communication, active listening, and a willingness to help. I make it a point to check in regularly and be approachable for advice. Additionally, participating in team-building activities and engaging in informal conversations can help strengthen those connections.

I prioritize tasks based on their urgency and impact on the business. I assess which issues are affecting productivity the most and tackle those first. I utilize project management tools to keep track of all open tickets and set reminders for follow-ups, ensuring that nothing slips through the cracks.

To ensure the security and integrity of a network, I implement robust security protocols, conduct regular audits, and monitor network traffic for suspicious activity. I also educate staff on best practices for cybersecurity, ensuring they are aware of potential threats. Utilizing up-to-date firewalls and antivirus solutions is crucial as well.

My approach to documenting IT processes involves creating clear, detailed manuals that outline each step involved in a procedure. I also include visuals, such as flowcharts and screenshots, to make the documentation more accessible. Regularly updating this documentation ensures it remains relevant and useful for current and future team members.

In a previous role, we underwent a major transition to cloud-based solutions. I embraced this change by undergoing training and actively participating in the migration process. My adaptability allowed me to guide my team through this transition smoothly, minimizing resistance and ensuring everyone was comfortable with the changes.

I am drawn to The Triathlon Group because of its commitment to innovation and employee growth. I admire the emphasis on teamwork and the open culture that encourages contributions from all levels. The opportunity to work in a multinational environment and tackle diverse technical challenges aligns perfectly with my career aspirations.