WHO WE ARE
At Trustly, we’re on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.
We’re revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.
Fueled by this purpose, we’ve grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $58 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.
With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our 'work from anywhere' policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.
At Trustly, we believe that inclusion and diversity are essential foundations for building a fair and equitable society. We do not discriminate based on race, religion, ancestry, color, national origin, gender identity, sexual orientation, age, citizenship, marital status, or disability status. Our main goal is to provide a fair, welcoming, diverse environment with opportunities for all collaborators. The stages of our selection process take place online and without distinction of any kind.
Now is the perfect time to join us and help accomplish our mission. If you’re inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we’d love to hear from you!
About the team:
The number of customers and merchants using Trustly solutions has grown, and we want to ensure we have world-class support to help them when they need us most. As a Manager of Customer Support you will lead a team of experts in delivering exceptional and efficient service experiences to US & Canadian-based customers.
Check out our Glassdoor or our Brazil Life page on LinkedIn for more details about Brazil, our culture, and much more.
#LIRemote
At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work. All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At Trustly, we’re seeking a dynamic Manager for Support & Operations to lead our customer support team right from our vibrant office in Vitória, Espírito Santo. In this exciting role, you’ll be the driving force behind a team of dedicated support representatives, ensuring that our customers in the US and Canada receive the exceptional, high-quality service they deserve. Your leadership will help create a positive and collaborative environment where team members feel inspired to excel. You’ll be utilizing frameworks like GROW for coaching and mentorship, ensuring everyone has the tools they need to thrive. With a knack for analytics, you’ll track key performance indicators like NPS and average handle time, using these insights to continually refine our processes for even better customer experiences. Not only will you contribute to evolving our knowledge base, but you'll also spot opportunities to streamline operations. Your background in customer support, coupled with your skills in coaching and data analysis, will be invaluable as you foster a customer-first mindset across the team. We value remote work comfort with flexible hours, and we also offer an array of perks from health plans to tech equipment. If you’re passionate about leading a team that shapes the future of payments and want to join a company that prioritizes diversity and inclusion, then we’d love to hear from you at Trustly!
Join Trustly as a Senior Front-End Engineer and help redefine the payment experience with your expertise in web development.
As a Lead Product Manager at Trustly, you will drive product strategy for the next generation of open banking payment solutions.
Four Seasons Hotel Austin seeks a dedicated CORE Agent to enhance guest experiences through outstanding service and teamwork.
Join Banner Staffing Services as a PRN Behavioral Health Specialist, providing essential care to patients in a dynamic clinical environment.
Join Domino's Pizza as an Assistant Manager and lead a team to provide exceptional service while managing store operations.
Benefit Cosmetics seeks a vibrant Beauty Expert to deliver exceptional service and enhance customer experiences at Gatwick North Terminal.
Step into a rewarding opportunity as a Retail Associate at Nike Factory Store Jersey Gardens, where customer service meets athletic passion.
Join Atlean World as a French Gaming Support Agent and thrive in a multicultural setting while representing a global gaming brand.
Become a vital part of Airgas as a Customer Service Representative, where you'll ensure top-notch service in Largo, FL.
A digital payments pioneer powering the shift to a cardless society, Trustly is the leading global payments platform for account-to-account (A2A) transactions.
44 jobsSubscribe to Rise newsletter