Senior Instructional Designer

WHO WE ARE

At Trustly, we are on a mission to deliver a better way to pay and get paid. Consumers deserve a payment option that prioritizes financial responsibility, and merchants should have the independence to accept payments without unnecessary costs. This mission drives everything we do.

We are revolutionizing the payments industry by making Pay by Bank the new standard at checkout, providing a smarter payment option to credit and debit cards. For merchants and consumers, this means the freedom to make and receive payments with greater security and ease.

Fueled by this purpose, we have grown into a global network connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing over $100 billion annually. As the leader in Pay by Bank, we aim to redefine the payments experience by delivering exceptional products and unmatched value.

With regional offices in Vitória, Brazil and Silicon Valley, USA, and our global headquarters in Stockholm, Sweden, we are a diverse team that spans over 30 nationalities. Embracing a culture of innovation and collaboration, our "work from anywhere" policy allows employees in Brazil, the U.S., and Canada to work remotely within their country of residence, enabling flexibility while staying connected to our global team.

Now is the perfect time to join us and help accomplish our mission. If you are inspired by purpose, thrive in a fast-paced and entrepreneurial environment, and are ready to shape the future of payments, we would love to hear from you!

ABOUT THE ROLE

As the Senior Instructional Designer at Trustly, you will be responsible for building & maintaining learning experiences. You have a passion for L&D and can help create, maintain, and facilitate training as needed in partnership with other teammates. You know how important proper training is to ensure that our teammates around the globe always deliver great experiences. You approach your work with a continuous improvement mindset and drive for the best customer outcomes. If you love instructional design and the L&D domain, we would love to hear from you.

• Create new training modules by researching various sources to develop appropriate learning materials.
• Comprehensive understanding and demonstrated application of adult learning theory in a corporate environment.
• Proactively update & revise training modules as the business changes to ensure that modules are up to date when needed.
• Ability to facilitate training through direct instruction or a train-the-trainer approach as needed.
• Ability & willingness to coach other Trustly departments on curriculum development as needed.
• Collect feedback on completed training to evaluate and measure results & make improvements where required.
• Analytical mindset that ensures that we have solid measurement practices and that we can understand progress through data; ability to use data to tell a story.

• 5+ years of experience working in learning & development on curriculum development.
• Experience in building out training modules through self-paced eLearning modules; Articulate Storyline experience is desired.
• Experience managing an LMS (Rippling, UKG, Moodle, or Schoox experience is a plus).
• Experience creating video content with tools such as Camtasia.
• Has a desire to lean into new technologies such as AI tools to drive better learning outcomes.
• Analytical skills to use and represent data (Google Sheets/Excel).
• Project management skills to coordinate multiple learning initiatives.
• Strong judgment and decision-making skills.
• Effective communication, interpersonal and negotiation skills.
• Demonstrated supportive, collaborative and problem-solving attitude.
• Strong customer service skills.
• Ability to work independently and takes ownership to ensure timely delivery of all work.

SALARY RANGE: $115,000 - $125,000 USD /yr

Applications for this role are accepted on an ongoing basis.

SALARY RANGES IN US-BASED ROLE POSTING

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.

WHAT WE OFFER

At Trustly, you will have the chance to solve meaningful challenges alongside some of the brightest minds in FinTech. Together, we are shaping the future of payments in an environment that celebrates curiosity, collaboration, and innovation. You will be challenged and empowered to grow, making a real impact every step of the way.

Our team is as diverse as the global footprint we serve, with colleagues across Silicon Valley, the U.S., Canada, Brazil, Europe, and beyond. We embrace a remote-first culture that empowers you to balance your career ambitions with personal fulfillment. At Trustly, we foster a workplace where everyone feels they belong—a place where teamwork thrives, ideas flourish, and we never forget to have fun along the way.

The total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include:

- Flexible paid time off & generous PTO accrual plans

- Comprehensive medical, dental, vision, and other insurances

- FSA & HSA plans for medical and dependent care

- Home office set-up allowance

- Internet stipend

- Retirement plan match for 401k and RRSP

- Gender-neutral paid parental leave, and more!

(The benefits and total compensation packages outlined above are for full-time employees; some exclusions apply for temporary positions.)

At Trustly, we embrace and celebrate diversity of all forms and the value it brings to our employees and customers. We are proud and committed to being an Equal Opportunity Employer and believe an open and inclusive environment enables people to do their best work.  All decisions regarding hiring, advancement, and any other aspects of employment are made solely on the basis of qualifications, merit, and business need.