Manager, Human Capital

As the Manager, Human Capital at TTEC, you will be responsible for leading a team of Human Capital Generalists to address employee relations and partner with business units. Your role will involve understanding key business initiatives, identifying gaps, and implementing human capital solutions to support organizational goals. Additionally, you will act as a 'Trusted Advisor' to leaders, handling escalated human capital issues and participating in corporate-wide initiatives.

To excel as the Manager, Human Capital at TTEC, candidates should have a minimum of 10 years’ experience in talent acquisition and human capital, with at least 5 years in a management role. Experience in IT/ITES or enterprise services is particularly beneficial. A postgraduate degree in Human Resources Management is also required, alongside a strong service delivery background and knowledge of labor laws.

TTEC fosters a positive and inclusive work culture that genuinely values its employees. As the Manager, Human Capital, you'll be part of a company recognized as a Great Place to Work®, where collaboration and authenticity are encouraged. Our commitment to diversity ensures that every employee feels valued and empowered to contribute from their unique perspectives, enriching our workforce and client interactions.

TTEC offers an attractive benefits package for the Manager, Human Capital position, including an annual incentive program, medical, dental, and vision coverage, and tax-advantaged healthcare accounts. Employees also enjoy financial protection benefits, paid time off, wellness time off, and tuition reimbursement, allowing for both personal and professional development.

TTEC emphasizes employee growth and development by providing access to various online courses, along with regular professional development opportunities. As the Manager, Human Capital, you'll be encouraged to leverage data and innovative practices to enhance human capital processes, fostering an environment in which you can continuously scale your skills and make impactful contributions to the organization.

In leading a team, I prioritize open communication and collaboration. I believe in empowering each team member by encouraging them to share ideas and take ownership of their work. I also ensure that everyone understands our shared goals and objectives, aligning individual strengths with the team's needs.

Certainly! In my previous role, we faced high turnover rates within a specific business unit. I conducted exit interviews to understand the reasons behind this. Based on the feedback, I worked with the leadership team to implement flexible work arrangements and improved training programs, which significantly reduced turnover and increased employee satisfaction.

When faced with escalated issues, my first step is to listen and understand the concerns of all parties involved. I analyze the situation thoroughly and work towards a resolution that is fair and aligns with the organization’s values. Maintaining confidentiality and respect is key to fostering trust while addressing sensitive matters.

I stay updated on current labor laws and regulations through continuous education and networking with HR professionals. Additionally, I implement regular training sessions for my team and ensure that our HR practices are regularly reviewed and audited to maintain compliance and minimize risks compliant with labor standards.

Measuring the success of human capital initiatives involves tracking key performance indicators such as employee engagement scores, turnover rates, and feedback from surveys. I also utilize qualitative data to gather insights from employee experiences and adjust strategies accordingly to ensure ongoing improvement.

I have significant experience working with various HRIS tools, including SAP, Workday, and Oracle. I utilize these systems to streamline HR processes, enhance reporting capabilities, and improve the overall employee experience through efficient self-service portals and data management.

Building strong relationships with business leaders begins with understanding their objectives and challenges. I prioritize regular check-ins, offer valuable insights tailored to their needs, and proactively communicate how human capital strategies can support their goals, ensuring I become a trusted advisor in the process.

My approach to fostering diversity and inclusion begins with creating an open dialogue about these topics within the organization. I advocate for unbiased recruitment practices and support programs that promote inclusion, ensuring that all employees feel valued and empowered to share their unique perspectives.

In implementing operational excellence, I focus on analyzing processes across different regions and identifying best practices. I'd use data-driven insights to streamline operations, encourage innovation, and scale successful processes across global teams while promoting a culture of continuous improvement.

I am passionate about impacting organizational culture and employee satisfaction positively. Seeing employees thrive and succeed within their roles motivates me deeply, and I find fulfillment in creating an environment where everyone can contribute their best selves to the organization.