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Manager, Human Capital

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Manager, Human Capital working Remote in the United States, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!What You’ll be DoingHave a passion to bring value and contribution to people management agendas? Looking to make an impact on a company and its employees? You will lead a team of Human Capital Generalists to meet the Human Capital business partner and employee relations of assigned business unit/geography.You'll report to the Director of Human Capital. You'll contribute to the success of the business as you play an active part in the HC management team, sharing ideas and potential answers to everyday challenges.During a Typical Day, You’ll• Understand all key business initiatives and goals for each supported business unit.• Actively identifies gaps, proposes and implement changes necessary to cover risks• Deliver company-driven human capital solutions to challenges affecting the success of the business.• Develop a 'Trusted Advisor' relationship with key leaders at multiple levels within each supported business unit.• Act as the ultimate point of contact for all escalated (difficult) HC issues.• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective.• Act as the ultimate point of contact for all escalated Human Capital (HC) issues..• Ensure compliance with TTEC's processes and toolsWhat You Bring to the Role• Extensive experience in leading & Human Capital• Strong Service Delivery Background, and experience in a Global outsourcing environment• Experience in leveraging Shared Services tools including telephony, HRIS (SAP, Workday, Oracle, Success Factors) ATS, employee self-service portal, and/or document management to enhance service delivery.• Ability to implement Operational Excellence methodologies and design tools to innovate and improve processes• Can implement and continuously improve and scale processes that are durable and relevant.• Quantitative and qualitative analytical skills. Expertise in utilizing data to scale and improve services and employee experience.• Strong knowledge of multiple Human Capital disciplines & knowledge of Labor Laws• Communicates effectively in all levels of the organization• Strong leadership presence and proven track records in driving transformations in the Human Capital function• Minimum of 10 years of Talent Acquisition & Human Capital experience.• Minimum of 5 years of management experience in managing dual role of Talent Acquisition & Human Capital in IT / ITES/ Enterprise Services domain• Post-Graduate/Masters Degree in Human Resources ManagementWhat You Can Expect· An annual incentive program· Medical, dental, and vision· Tax-advantaged healthcare accounts· Financial and income protection benefits· Paid time off (PTO) and wellness time off· Tuition reimbursement and access to thousands of free online courses Visit our benefits website for more information.The anticipated range is $80,000-90,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI-Remote
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What You Should Know About Manager, Human Capital, TTEC

Join TTEC as a Manager, Human Capital, where you'll have the incredible opportunity to brighten days and be part of our mission to bring humanity to business! Working remotely from Englewood, CO, you’ll lead a talented team of Human Capital Generalists in delivering innovative human capital solutions that truly impact our employees and their experiences. You'll play a pivotal role by understanding business initiatives, identifying gaps, and driving changes that benefit our workforce. As a valued member of the Human Capital management team, you’ll collaborate with key leaders, become the go-to contact for escalated issues, and partake in corporate-wide people initiatives. At TTEC, we pride ourselves on our vibrant culture, recognized by our Great Place to Work® certification, and we're looking for someone passionate about people management with a strong service delivery background and a knack for leading transformations in the Human Capital space. If you have a minimum of 10 years of experience in talent acquisition and human capital in IT or related fields, we want to hear from you! This role not only offers a competitive salary range of $80,000-$90,000, but also a comprehensive benefits package, including paid time off, wellness time off, and tuition reimbursement. Step into a role where your contributions truly matter and help us continue to make customers happy every day!

Frequently Asked Questions (FAQs) for Manager, Human Capital Role at TTEC
What are the main responsibilities of the Manager, Human Capital at TTEC?

As the Manager, Human Capital at TTEC, you will be responsible for leading a team of Human Capital Generalists to address employee relations and partner with business units. Your role will involve understanding key business initiatives, identifying gaps, and implementing human capital solutions to support organizational goals. Additionally, you will act as a 'Trusted Advisor' to leaders, handling escalated human capital issues and participating in corporate-wide initiatives.

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What experience is required for the Manager, Human Capital position at TTEC?

To excel as the Manager, Human Capital at TTEC, candidates should have a minimum of 10 years’ experience in talent acquisition and human capital, with at least 5 years in a management role. Experience in IT/ITES or enterprise services is particularly beneficial. A postgraduate degree in Human Resources Management is also required, alongside a strong service delivery background and knowledge of labor laws.

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What is the work culture like at TTEC for the Manager, Human Capital role?

TTEC fosters a positive and inclusive work culture that genuinely values its employees. As the Manager, Human Capital, you'll be part of a company recognized as a Great Place to Work®, where collaboration and authenticity are encouraged. Our commitment to diversity ensures that every employee feels valued and empowered to contribute from their unique perspectives, enriching our workforce and client interactions.

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What benefits can I expect as a Manager, Human Capital at TTEC?

TTEC offers an attractive benefits package for the Manager, Human Capital position, including an annual incentive program, medical, dental, and vision coverage, and tax-advantaged healthcare accounts. Employees also enjoy financial protection benefits, paid time off, wellness time off, and tuition reimbursement, allowing for both personal and professional development.

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How does TTEC support the growth of the Manager, Human Capital?

TTEC emphasizes employee growth and development by providing access to various online courses, along with regular professional development opportunities. As the Manager, Human Capital, you'll be encouraged to leverage data and innovative practices to enhance human capital processes, fostering an environment in which you can continuously scale your skills and make impactful contributions to the organization.

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Common Interview Questions for Manager, Human Capital
How do you approach team leadership in a Human Capital role?

In leading a team, I prioritize open communication and collaboration. I believe in empowering each team member by encouraging them to share ideas and take ownership of their work. I also ensure that everyone understands our shared goals and objectives, aligning individual strengths with the team's needs.

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Can you provide an example of a human capital challenge you faced and how you addressed it?

Certainly! In my previous role, we faced high turnover rates within a specific business unit. I conducted exit interviews to understand the reasons behind this. Based on the feedback, I worked with the leadership team to implement flexible work arrangements and improved training programs, which significantly reduced turnover and increased employee satisfaction.

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Explain how you handle escalated human capital issues.

When faced with escalated issues, my first step is to listen and understand the concerns of all parties involved. I analyze the situation thoroughly and work towards a resolution that is fair and aligns with the organization’s values. Maintaining confidentiality and respect is key to fostering trust while addressing sensitive matters.

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What strategies do you use to ensure compliance with labor laws?

I stay updated on current labor laws and regulations through continuous education and networking with HR professionals. Additionally, I implement regular training sessions for my team and ensure that our HR practices are regularly reviewed and audited to maintain compliance and minimize risks compliant with labor standards.

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How do you measure the success of human capital initiatives?

Measuring the success of human capital initiatives involves tracking key performance indicators such as employee engagement scores, turnover rates, and feedback from surveys. I also utilize qualitative data to gather insights from employee experiences and adjust strategies accordingly to ensure ongoing improvement.

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Describe your experience with HRIS tools.

I have significant experience working with various HRIS tools, including SAP, Workday, and Oracle. I utilize these systems to streamline HR processes, enhance reporting capabilities, and improve the overall employee experience through efficient self-service portals and data management.

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How do you develop strong relationships with business leaders?

Building strong relationships with business leaders begins with understanding their objectives and challenges. I prioritize regular check-ins, offer valuable insights tailored to their needs, and proactively communicate how human capital strategies can support their goals, ensuring I become a trusted advisor in the process.

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What is your approach to creating a diverse and inclusive workforce?

My approach to fostering diversity and inclusion begins with creating an open dialogue about these topics within the organization. I advocate for unbiased recruitment practices and support programs that promote inclusion, ensuring that all employees feel valued and empowered to share their unique perspectives.

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How would you implement operational excellence in a global outsourcing environment?

In implementing operational excellence, I focus on analyzing processes across different regions and identifying best practices. I'd use data-driven insights to streamline operations, encourage innovation, and scale successful processes across global teams while promoting a culture of continuous improvement.

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What motivates you as a Human Capital leader?

I am passionate about impacting organizational culture and employee satisfaction positively. Seeing employees thrive and succeed within their roles motivates me deeply, and I find fulfillment in creating an environment where everyone can contribute their best selves to the organization.

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DATE POSTED
December 14, 2024

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