Account Manager, SynBio MidWest

The Account Manager at Twist Bioscience is responsible for driving revenue growth in their assigned territory, delivering accurate financial forecasts, maintaining client relationships, and providing valuable customer feedback to guide product innovation. They also engage at trade shows, track competitor activities, and collaborate with internal teams to enhance operational efficiency.

To join Twist Bioscience as an Account Manager, candidates should have a bachelor's degree in Biology or a related field, at least three years of experience in selling life science reagents, and a solid understanding of synthetic biology products. Experience in a made-to-order business and familiarity with Salesforce.com are also preferred.

The Account Manager plays a crucial role in business growth by developing key relationships, achieving revenue targets, providing market insights, and collaborating on product strategies. Their feedback helps fine-tune the company's offerings to meet customer needs, directly influencing Twist Bioscience's market presence and success.

Successful Account Managers at Twist Bioscience exhibit strong communication skills, scientific problem-solving abilities, and a proven track record in technical sales. They should have the drive and determination to meet financial targets while maintaining excellent internal and external relationships.

The work environment for an Account Manager at Twist Bioscience is dynamic and fast-paced, characterized by collaboration and innovation. The company culture promotes teamwork and adaptability, ideal for professionals who thrive in start-up and change-oriented settings.

When answering this question, highlight your previous experiences detailing specific roles, products sold, and successful outcomes. Be sure to mention your strategy for meeting or exceeding sales targets and how you navigated complex sales processes.

Discuss your approach to prioritizing leads, maintaining an organized CRM system, and regularly following up with clients. Consider explaining how you assess opportunities and manage your time effectively to capitalize on potential sales.

Share specific strategies, such as active listening, personalizing your interactions, and providing tailored solutions based on client needs. Highlight how these practices contribute to long-term client satisfaction and business growth.

Explain your method for researching competitors and how you leverage that information to position your offerings more effectively. Discuss your commitment to continuously improving your understanding of the market and adapting your strategies.

Reflect on your passion for the life sciences and how contributing to innovative products excites you. Be specific about personal drivers, such as achieving targets, helping clients, or developing your professional skills.

Provide a detailed account of a particular sale, emphasizing what strategies and techniques worked well. Discuss any challenges faced and what you learned that you would apply to future sales.

Discuss your specific methods for forecasting, including analyzing historical data, market trends, and customer feedback. Consider mentioning your use of tools like Salesforce.com to inform your predictions.

Mention the resources you use, such as industry publications, networking events, or online forums. Describe how staying updated helps you in positioning products and addressing customer needs effectively.

Emphasize the importance of teamwork in achieving common goals and delivering on customer expectations. Explain how you coordinate with operations, marketing, and product development teams to enhance sales outcomes.

Articulate your knowledge of synthetic biology, citing specific applications and how they relate to Twist Bioscience's products. Discuss why understanding this field is critical for an Account Manager in effectively meeting client needs.