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Account Manager - job 2 of 50

Position Summary...What you'll do...The Walmart Marketplace is a curated community of respected, professional sellers who offer only top-quality, authentic products and best-in-class customer services. As a Senior Manager, you will be responsible for driving strategy and delivering growth in strategic priority categories. You'll partner with senior executives and leaders across the organization to deliver on the strategy while managing Strategic Account Managers working with them to build their accounts through strategic account planning, performance analysis, inventory insights, exclusive deals, events, and new product launches. If being in the front seat of driving a business is exciting, this is the role for you!This role would be on the Marketplace team. It requires someone who is comfortable working with all levels and teams within the organization, including executive leadership. Experience managing a team is a must. Exceptional presentation skills and the ability to build strategic roadmaps and business plans is critical.You'll sweep us off our feet if...• You are seller obsessed and relationship driven.• You're a visionary always looking for ways to distinguish from the competition.• You thrive in constantly evolving, fast-paced, dynamic environments.• You're results-oriented with a proven track record of leadership and taking ownership to produce exceptional results.• You build trust quickly and lead by influence with the ability to translate to varied audiences.• You believe in and prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members.• You are creative and resilient - always looking for new ways to approach problems and drive business performance.• You enjoy the learning journey and like working with your manager and partners to continue to add to your tool box.You'll make an impact by:• Developing an assortment strategy and management for a specific category or department; follows processes and procedures for managing assortment quality; assists with the development of lists of assortment needs for a department or category; develops plans to address needs; records information used to assess assortment performance and opportunities.• Overseeing business performance: Lead annual and quarterly business planning and performance tracking for category, as well as direct reports managed sellers. Conduct deep dive analysis on issues effecting category business performance and implement corrective actions. Drive performance against P&L levers including gross merchandise value (GMV) and contribution profit.• Being a trusted advisor: Develop strong and trusting relationships with partners working across the organization to solve issues, address pain points and implement growth initiatives. Employ a "one team" approach to accomplish the goals of the business and drive negotiations from a "win-win" perspective that establishes credibility and trust with our partners and delivers consistently improved performance.• Guide direct reports on delivering growth for managed sellers - optimizing offer quality to maximize search optimization and discoverability across the platform, driving adoption of seller services, and developing strategic marketing plans that drive incremental traffic and GMV. Lean in as needed with sellers directly.• Working cross-functionally: Collaborate with Omni Merchant team, Product Management, Strategy, Operations, Site and Marketing to deliver best-in-class customer and seller experiences.• Building a team: Managing a team of strategic account manager(s); developing their skills and acting as a mentor.Preferred Qualifications:• 7+ years' experience in Business Management, Omni-Channel Category Merchandising, Account Management, digital commerce or a related area. E-Commerce experience strongly preferred.• Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.• Strong negotiation, interpersonal and influential skills.• Detail and results-oriented with sense of urgency.The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.Benefits & Perks:Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.Equal Opportunity EmployerWalmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.Who We AreJoin Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.comAt Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.For information about PTO, see https://one.walmart.com/notices .Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.For information about benefits and eligibility, see One.Walmart .Hoboken, New Jersey US-10279/Bellevue, Washington US-11075:The annual salary range for this position is $108,000.00-$216,000.00Sunnyvale, California US-08479/San Bruno, California US-08848:The annual salary range for this position is $117,000.00-$234,000.00Bentonville, Arkansas US-10467:The annual salary range for this position is $90,000.00-$180,000.00Additional compensation includes annual or quarterly performance bonuses.Additional compensation for certain positions may also include:- StockMinimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.Primary Location...221 River St, Hoboken, NJ 07030, United States of America
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What You Should Know About Account Manager, Walmart

Are you an experienced Account Manager looking to make an impactful change? Look no further than Walmart Marketplace! As an Account Manager at Walmart in Kearny, NJ, you'll be stepping into a vibrant role where you will drive strategy and contribute to growth in priority categories. Your expertise will not only guide Strategic Account Managers but also allow you to collaborate with senior executives to elevate our sellers’ success. Your day-to-day will involve deep-dive business analysis, crafting effective assortment strategies, and steering performance management to optimize seller growth. We’re seeking someone who is not just seller-obsessed but also results-driven, with the ability to build strong relationships across all levels of the organization. If you find excitement in fast-paced environments and hold a proven track record in account management or e-commerce, this might just be the perfect fit for you! With an emphasis on teamwork, creativity, and proactive problem-solving, you will contribute to a collective success that reflects the values we hold dear. Join us and make an impact across the marketplace while developing your skills and enabling a successful team dynamic. With your significant experience, your vision can truly distinguish Walmart from the competition, setting the stage for excellence in e-commerce.

Frequently Asked Questions (FAQs) for Account Manager Role at Walmart
What are the main responsibilities of an Account Manager at Walmart Marketplace?

As an Account Manager at Walmart Marketplace, your main responsibilities include driving strategic initiatives for sellers, overseeing business performance through annual and quarterly planning, and developing assortment strategies for specific categories. You will work closely with your team of Strategic Account Managers, guiding them on delivering optimal growth for managed sellers while collaborating cross-functionally with departments like Product Management and Marketing.

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What qualifications are preferred for an Account Manager position at Walmart in Kearny, NJ?

Preferred qualifications for an Account Manager role at Walmart include a minimum of 7 years of experience in Business Management, Account Management, digital commerce, or a related field. E-commerce experience is particularly desirable. Strong organizational skills, negotiation abilities, and a detail-oriented mindset are crucial, as well as the capacity to lead teams effectively and communicate across all organizational levels.

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How does an Account Manager at Walmart support seller success?

An Account Manager at Walmart supports seller success by building trusting relationships and acting as a strategic advisor. This includes optimizing offer quality to enhance discoverability, advising on seller services, and developing targeted marketing plans. You'll guide your team in addressing issues, implementing growth initiatives, and ensuring that all strategies align with both seller and company goals.

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What skills are essential for a successful Account Manager at Walmart Marketplace?

Essential skills for a successful Account Manager at Walmart Marketplace include exceptional presentation abilities, strategic thinking, and the capacity to analyze performance data deeply. Relationship-building skills are critical, along with resilience and creativity to navigate challenges. Being results-oriented and having the ability to prioritize effectively while working within dynamic environments are also vital for success in this role.

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What can I expect in terms of career growth as an Account Manager at Walmart?

As an Account Manager at Walmart, you can expect substantial career growth opportunities through mentorship, skill development, and engagement in significant projects that influence the marketplace. Our commitment to diversity, inclusion, and professional development empowers you to bring your best self to work and engage in continuous learning, paving the way for advancements in your career.

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Common Interview Questions for Account Manager
How do you prioritize tasks as an Account Manager?

In prioritizing tasks as an Account Manager, it's vital to align your activities with the strategic goals of the organization and your sellers. Begin by identifying urgent and high-impact tasks, then use a structured approach like the Eisenhower Matrix to categorize your workload. Communicate regularly with your team and adjust priorities as needed based on real-time business needs.

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Can you describe a time you drove a successful marketing strategy for a seller?

When answering this question, focus on a specific instance where your marketing strategy led to notable results. Use the STAR method, describing the Situation, Task, Action, and Result. Emphasize data-driven decisions and collaboration with sellers to create tailored marketing plans that significantly improved their performance metrics.

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What techniques do you use for relationship management in your accounts?

Effective relationship management techniques include active listening, regular check-ins, and being proactive in addressing challenges. Share examples of how your communication style fosters trust and collaboration, and mention strategies for negotiating that prioritize a 'win-win' outcome for both Walmart and the seller.

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How would you analyze underperformance in one of your categories?

To analyze underperformance, I would first identify key performance indicators (KPIs) related to the category, then conduct a root cause analysis to pinpoint specific issues. This may include reviewing sales data, market trends, and seller feedback to develop targeted corrective actions, which I would implement while collaborating with cross-functional teams.

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What experience do you have with e-commerce platforms?

Detail your experience with e-commerce platforms you've worked on, such as the specific tools used for performance analysis and seller management. Discuss any successes in driving growth through marketplace optimization and share how you adapted strategies based on platform changes or market dynamics.

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How do you ensure your team is motivated and achieving results?

To ensure my team remains motivated, I prioritize open communication, regular performance check-ins, and providing developmental opportunities. I foster a mentoring culture where team members feel supported and encouraged to take ownership of their projects. Recognizing achievements, however small, goes a long way in boosting morale and driving results.

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Describe a time you had to manage a conflict between team members.

When faced with a conflict, the first step is to facilitate a conversation between the involved parties to understand their perspectives. I guide the discussion toward solutions rather than blame and encourage collaboration. Highlight the positive outcome and lessons learned from the process to showcase your conflict management skills.

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What strategies do you use to stay updated with market trends?

I leverage a combination of resources to stay updated with market trends, including industry publications, market research reports, and networking with other professionals in the e-commerce space. Attending relevant webinars and conferences is also key, as it allows me to gain fresh insights and adapt strategies accordingly.

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How would you handle a situation where a seller is not meeting expectations?

In such a situation, I would first seek to understand the root of their underperformance through one-on-one discussions, performance reviews, and operational assessments. From there, I would collaborate with the seller to develop a tailored improvement plan, offering strategic support and resources to help them achieve their goals.

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What is your approach to data analysis in account management?

My approach to data analysis involves systematically reviewing KPIs and performance metrics to derive actionable insights. I use data visualization tools to highlight trends and anomalies that require attention. By combining quantitative analysis with qualitative feedback from stakeholders, I can craft a comprehensive strategy for each managed account.

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"To save people money so they can live better.”

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December 10, 2024

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