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Customer Service Representative - Full-time

Compensation Range: $15.00 to $24.68 HourlyLocation:8900 S Cicero Ave, Oak Lawn, Illinois 60453 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.U-Haul Offers:+ Career stability+ Opportunities for advancement+ Mindset App Reimbursement+ Gym Reimbursement Program+ Health insurance & Prescription plans, if eligible+ Paid holidays, vacation, and sick days, if eligible+ Life insurance+ MetLaw Legal program+ MetLife auto and home insurance+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more+ 401(k) Savings Plan+ Employee Stock Ownership Plan (ESOP)+ 24-hour physician available for kids+ Dental & Vision Plans+ Business travel insurance+ You Matter EAP+ LifeLock Identity Theft Protection+ Critical Illness/Group Accident Insurance+ Dave Ramsey’s SmartDollar ProgramCustomer Service Representative Responsibilities:+ Assist customers inside and outside a U-Haul center with U-Haul products and services.+ Use smartphone-based U-Scan technology to manage rentals and inventory.+ Move and hook up U-Haul trucks and trailers.+ Clean and inspect equipment on the lot including checking fluid levels.+ Answer questions and educate customers regarding products and services.+ Prepare rental invoices and accept equipment returned from rental.+ Install hitches and trailer wiring.+ Fill propane (certification offered through U-Haul upon employment)+ Drive a forklift (certification offered through U-Haul upon employment)+ Other duties as assigned+ Participate in ongoing continuous U-Haul education through U-Haul University.Customer Service Representative Minimum Qualifications:+ Valid driver’s license and ability to maintain a good driving record+ High school diploma or equivalentWork Environment:The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.Physical Demands:The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.Compensation Range: $15.00 to $24.68 HourlyLocation:8900 S Cicero Ave, Oak Lawn, Illinois 60453 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.Our motto is “Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.U-Haul Offers:+ Career stability+ Opportunities for advancement+ Mindset App Reimbursement+ Gym Reimbursement Program+ Health insurance & Prescription plans, if eligible+ Paid holidays, vacation, and sick days, if eligible+ Life insurance+ MetLaw Legal program+ MetLife auto and home insurance+ Discounts on Apple products, Dell computers, cell phone plans, hotels, and more+ 401(k) Savings Plan+ Employee Stock Ownership Plan (ESOP)+ 24-hour physician available for kids+ Dental & Vision Plans+ Business travel insurance+ You Matter EAP+ LifeLock Identity Theft Protection+ Critical Illness/Group Accident Insurance+ Dave Ramsey’s SmartDollar ProgramCustomer Service Representative Responsibilities:+ Assist customers inside and outside a U-Haul center with U-Haul products and services.+ Use smartphone-based U-Scan technology to manage rentals and inventory.+ Move and hook up U-Haul trucks and trailers.+ Clean and inspect equipment on the lot including checking fluid levels.+ Answer questions and educate customers regarding products and services.+ Prepare rental invoices and accept equipment returned from rental.+ Install hitches and trailer wiring.+ Fill propane (certification offered through U-Haul upon employment)+ Drive a forklift (certification offered through U-Haul upon employment)+ Other duties as assigned+ Participate in ongoing continuous U-Haul education through U-Haul University.Customer Service Representative Minimum Qualifications:+ Valid driver’s license and ability to maintain a good driving record+ High school diploma or equivalentWork Environment:The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.Physical Demands:The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Average salary estimate

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$20 / HOURLY (est.)
min
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$15
$24.68

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What You Should Know About Customer Service Representative - Full-time, U-Haul

Are you ready to embark on an exciting journey with U-Haul as a Customer Service Representative? Located in Oak Lawn, IL, we're eagerly looking for friendly and motivated individuals who thrive in a dynamic environment and are passionate about helping customers. As a vital part of the U-Haul team, you'll have the chance to be the face of exceptional service, guiding customers through their equipment rentals and offering assistance every step of the way. Your role will involve using smartphone technology for vehicle dispatching and returning, as well as maintaining equipment on our lot. At U-Haul, we believe in quick starts—‘Hire Fast, Pay Fast’ is our motto! You could be earning today, with an opportunity for a hands-on working interview. Plus, there’s a $100 hiring bonus to sweeten the deal! Enjoy the additional perk of a $300 bonus upon completion of our easily accessible 1-2-3 Punch Certification Program. We offer a robust benefits package complete with career stability, growth opportunities, health insurance, and even gym reimbursements. You'll also benefit from a supportive work culture focused on continuous learning through U-Haul University. If you possess a valid driver’s license and are ready for a physically engaging role where you can expect to lift equipment and work both indoors and outdoors, U-Haul might just be your next great adventure. Let's make those customer journeys smoother together!

Frequently Asked Questions (FAQs) for Customer Service Representative - Full-time Role at U-Haul
What are the responsibilities of a Customer Service Representative at U-Haul?

As a Customer Service Representative at U-Haul, you will assist customers both inside and outside the U-Haul center, providing support regarding our products and services. Your daily activities will include managing rentals and inventory through smart technology, cleaning and inspecting equipment, preparing rental invoices, and answering customer inquiries. Additionally, you may need to move and hook up trucks and trailers, fill propane tanks, and drive equipment, all while ensuring a welcoming and helpful interaction. This role is integral to U-Haul's commitment to exceptional service.

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What qualifications are needed to become a Customer Service Representative at U-Haul?

To qualify for the Customer Service Representative position at U-Haul, a valid driver's license is essential along with the ability to maintain a good driving record. Candidates should have at least a high school diploma or an equivalent qualification. We also highly value individuals with a positive attitude toward customer service and those willing to learn and engage with ongoing training opportunities provided by U-Haul University.

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What benefits does U-Haul offer to Customer Service Representatives?

U-Haul offers a comprehensive benefits package to its Customer Service Representatives including career stability, opportunities for advancement, health insurance options, and various reimbursements like for gym memberships and mindfulness apps. Employees also receive paid holidays, vacation time, and sick days, along with options for dental and vision insurance, life insurance, and participation in the Employee Stock Ownership Plan (ESOP). These benefits help foster a supportive work culture aimed at wellness and growth.

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How can I apply for the Customer Service Representative position at U-Haul?

Applying for the Customer Service Representative position at U-Haul is straightforward. Interested candidates can either visit our local U-Haul center in Oak Lawn, IL, or check the U-Haul website for current openings. After submitting your application, you can schedule a hands-on working interview where you can showcase your skills and also get paid for your time. This unique approach emphasizes U-Haul's commitment to fast hiring and earning!

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What does a typical workday look like for a Customer Service Representative at U-Haul?

A typical workday for a Customer Service Representative at U-Haul involves a mix of customer interaction and hands-on equipment management. You will start your day by preparing the lot for customers, utilizing technology to manage rentals, and ensuring that all equipment is clean and functioning properly. Throughout your day, you’ll engage with customers, addressing their needs, and helping with equipment inspections and returns. As every day can bring new challenges, employees often find it rewarding to contribute to people’s journeys via their services.

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Common Interview Questions for Customer Service Representative - Full-time
What motivated you to apply for the Customer Service Representative position at U-Haul?

When responding to this question, consider highlighting your passion for customer service and how U-Haul’s values resonate with you. Mention specific aspects of the role and U-Haul’s mission that excite you, such as their focus on helping people during significant transitions and your desire to be a part of that positive experience.

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How do you handle difficult customers?

Frame your answer by demonstrating empathy and problem-solving skills. Share a past experience where you successfully diffused a tense situation. Emphasize your approach of listening to the customer's concerns, remaining calm, and working towards a solution that satisfies both the customer and company policies.

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Can you give an example of a time you went above and beyond for a customer?

Use the STAR (Situation, Task, Action, Result) technique to structure your response. Describe a specific situation where you identified a customer's need, the actions you took to address that need, and the positive outcome it resulted in.

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What steps would you take if you were faced with an underperforming team member?

Answer this question by discussing the importance of communication and teamwork, as well as supportive peer feedback. Explain how you would approach the individual privately to identify challenges they’re facing, and offer constructive suggestions or assistance while also engaging with your manager if necessary.

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How do you prioritize multiple tasks in a fast-paced work environment?

Highlight your organizational and time management skills. Discuss the methods you use to keep yourself on track, whether through to-do lists or prioritizing tasks based on urgency. Explain how you remain adaptable to changing priorities while maintaining focus on customer satisfaction.

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What safety precautions would you take while performing your duties at U-Haul?

Demonstrate your understanding of safety awareness by explaining specific safety measures relevant to the role, such as wearing protective gear when necessary, performing routine inspections of equipment, and following U-Haul’s safety protocols during customer interactions.

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How familiar are you with U-Haul products and services?

Express your enthusiasm for learning about U-Haul’s offerings and your proactive steps in conducting research beforehand. Mention any relevant personal experiences you've had with renting from U-Haul or similar services, showing your genuine interest and eagerness to deepen your knowledge.

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How would you ensure a positive customer experience during a busy period?

Discuss strategies like remaining calm under pressure, actively listening to customers, and ensuring you communicate effectively with your team to delegate tasks efficiently. Emphasize your dedication to maintaining high customer service standards no matter the volume of customers.

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What do you believe is the most important quality for a Customer Service Representative?

Share your perspective on qualities like empathy, patience, and clear communication. Relate it back to U-Haul, emphasizing that being able to understand a customer’s needs and providing appropriate assistance is crucial for success in this role.

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How do you keep yourself motivated during repetitive tasks?

Offer insights into how you maintain focus, such as setting personal goals or finding enjoyment in achieving results. You might mention taking mental breaks to recharge or varying your approach to tasks to keep your work engaging and productive.

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DATE POSTED
April 23, 2025

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