Medical Assistant - Capitol Mall Clinic (M-F)

The Medical Assistant at Capitol Mall Clinic is responsible for a range of crucial tasks. Key duties include interviewing patients to collect their medical history, recording vital signs, assisting providers during medical procedures, and ensuring that the clinic runs smoothly by scheduling and registering patients. The role also involves performing point-of-care testing, drawing blood specimens, and maintaining proper documentation for all patient care activities.

To qualify for the Medical Assistant role at Capitol Mall Clinic, candidates must have a High School Diploma or GED, along with completion of a Medical Assistant training program from an accredited institution. Preferred qualifications include at least one year of experience in phlebotomy or as a Medical Assistant, BLS (CPR) certification, and experience in an ambulatory care setting. These qualifications ensure candidates are well-prepared to provide quality patient care.

Absolutely! UAMS is committed to the professional growth of its employees, including Medical Assistants at Capitol Mall Clinic. Employees are encouraged to participate in continuing education and professional development opportunities, allowing you to enhance your skills, stay updated on the latest practices, and engage in advancement opportunities within the organization.

As a Medical Assistant at Capitol Mall Clinic, you can expect an impressive array of benefits. These include comprehensive health insurance plans (medical, dental, and vision), paid holiday and sick leave, a generous retirement plan with up to a 10% matched contribution from UAMS, and education discounts for you and your dependents. Other perks include merchant discounts and concierge prescription delivery on the main campus.

The Medical Assistant position at Capitol Mall Clinic follows a typical day shift schedule from Monday to Friday. This consistent work pattern enables you to maintain a healthy work-life balance while contributing effectively to patient care and clinic operations during weekday hours.

When answering this question, focus on specific experiences where you provided direct patient care. Share examples of how you recorded vital signs, gathered medical histories, or assisted in procedures. This showcases your hands-on experience and ability to connect with patients, which are vital attributes for a successful Medical Assistant.

Discuss your strategies for effective communication and de-escalation. Emphasize your ability to remain calm and empathetic in challenging situations, as well as how you’ve successfully resolved conflicts or addressed concerns in the past, particularly in a clinical setting.

When responding, emphasize meticulous attention to detail. Discuss your process for documenting patient information accurately, such as cross-checking details and following dictated protocols. This highlights your commitment to quality patient care and compliance with healthcare standards.

Discuss your ability to manage multiple responsibilities by prioritizing based on urgency and patient needs. Illustrate your time management skills with examples of how you’ve handled busy periods while ensuring all patients receive timely care.

Focus on both technical and interpersonal skills. Talk about the importance of clinical skills like phlebotomy and vital sign measurement alongside soft skills like communication, teamwork, and empathy. This demonstrates a holistic understanding of the role.

Mention your commitment to continuous learning through workshops, online courses, or following medical journals. This shows your proactive approach to professional development and your dedication to providing high-quality patient care at the Capitol Mall Clinic.

Share a specific example that highlights your problem-solving skills and resilience. Describe the situation, your actions, and the positive outcome, demonstrating your capability to handle challenges effectively in a clinical setting.

In answering this question, share specific aspects of the role that resonate with you, such as building relationships with patients or being part of a healthcare team. Your passion for the position will leave a positive impression on the interviewer.

Emphasize your collaborative spirit by discussing how you communicate and partner with colleagues for patient care. Provide examples where teamwork led to better patient outcomes, demonstrating your ability to thrive in a team-oriented environment.

Tailor your response to reflect your admiration for UAMS’s commitment to patient care and community health. Connecting your personal values with the organization's mission will show your genuine interest in contributing to their goals.