Sales Operating Agent

As a Sales Operating Agent at UCW Logistics, your primary responsibilities include managing customer and carrier interactions, negotiating rates, accepting tenders, assigning carriers, and tracking loads. You will also be expected to leverage our state-of-the-art TMS operating system to streamline your operations effectively.

To join UCW Logistics as a Sales Operating Agent, candidates should possess a sound understanding of the logistics industry, an entrepreneurial mindset, and the ability to create a profitable customer base. Relevant experience in logistics or brokerage services can be beneficial for this role.

UCW Logistics provides an extensive support system for its Sales Operating Agents, including access to a dedicated agent support team, finance and billing assistance, customized marketing support, and generous commission splits that are flexible to suit different business models.

Sales Operating Agents at UCW Logistics can expect competitive benefits, including access to advanced technology, fast processing of customer applications, quick-pay programs, and opportunities for team events and retreats that foster camaraderie and professional growth.

Yes, as a Sales Operating Agent with UCW Logistics, you have the flexibility to work independently from virtually anywhere, which allows you to create your ideal work-life balance while still receiving the support you need to succeed.

When negotiating rates with carriers, it's essential to understand the market conditions and the value your services bring. I research industry standards, prepare to justify my rates with data, and communicate openly to find a win-win situation that builds lasting relationships.

Building a profitable customer base involves identifying target markets, cultivating relationships through effective communication and exceptional service, and leveraging marketing strategies to reach potential clients. I focus on understanding their unique needs to tailor my approach accordingly.

In challenging situations, I prioritize open communication and actively listen to understand the concerns of the customer or carrier. By addressing issues head-on and finding solutions collaboratively, I aim to maintain trust and credibility while resolving the situation effectively.

I find that utilizing a powerful TMS operating system is invaluable for logistics management. It helps me track shipments in real-time, manage carrier relationships efficiently, and maintain organized records, which ultimately saves time and enhances productivity.

Certainly! My experience in the logistics industry includes roles in both brokerage and operational capacities. I've developed expertise in logistics coordination, customer service, and strategic negotiations, which I believe will significantly contribute to my success as a Sales Operating Agent.

I stay informed about industry trends through various channels, including reputable logistics publications, webinars, and networking with other professionals. Additionally, I engage in continuous learning to adapt my skills and approaches based on current industry dynamics.

Customer service is at the heart of my logistics approach. I strive to exceed customer expectations by being responsive, transparent, and proactive in resolving issues. Providing a top-notch customer experience not only fosters loyalty but drives my success as a Sales Operating Agent.

I prioritize tasks by assessing urgency and impact. By focusing on critical deadlines while ensuring smooth communication with all parties involved, I can effectively manage multiple shipments without compromising service quality.

I am motivated by the challenge of building relationships and creating beneficial solutions for customers and carriers. The freedom to manage my own business while having the support of a dedicated team with UCW Logistics inspires me to excel.

I want to work with UCW Logistics because of its strong commitment to support its agents and its focus on customer-centric solutions. The opportunity to work independently while benefiting from a robust support system makes it an ideal place for me to grow my career in logistics.