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Director Environmental Services - job 1 of 2

Overview

In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities. CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

Responsibilities

JOB SUMMARY / PURPOSE

The Director will provide leadership, guidance and management oversight for continuous improvement of theCommonSpirit Health’s standard EVS operating model within the facility. Creates a highly equipped and engagedEnvironmental Services Team using evidence-based techniques, process and mission metrics (KPIs) to ensurewe provide a clean safe environment as we help save lives.

Leads all operational coordination for environmental services for one or multiple sites as deemed necessary.Provides staff leadership, makes sound business decisions in support of CommonSpirit Health’s mission, visionand values. Provides best in class patient care, safety, service, and value.

In collaboration with CommonSpirit Health’s EVS Leadership and multidisciplinary team, establishes policies,standard work, and objectives to maintain a clean safe environment in alignment with CommonSpirit Health’smission, vision and values. Directs the day to day operations of the department; ensures a consistent high level ofcleanliness and appearance for patients, visitors, families, physicians, nurses and staff. Leads, plans, coordinatesthe overall operational model of Environmental Services.

ESSENTIAL KEY JOB RESPONSIBILITIES

  • Creates and Implements EVS strategic plan for the department in alignment with overall organizational plan.
  •  Hardwires EVS departmental mission and vision statement: Educate our People, Quality Service, UnderstandingDeliverables, Integrity in Serving Others, Pursue Excellence (EQUIP), objectives, scope of services and KPItargets.
  • Formulates in collaboration with finance, local Leadership, EVS Division Director, and productivity EVS budgetand capital needs.
  • Monitoring/validation of EVS Dashboard to include, but; not limited to key performance indicator initiatives(Finance/Stewardship, Quality/Safety/Efficiency, Patient Experience and Employee Engagement).
  • In collaboration with multidisciplinary team, develops/initiates comprehensive waste management program toinclude, but not limited to goals, operation requirements, reporting procedures, manifests and documentation forall forms of waste. Must be in alignment with state and federal regulations.
  • Ensure compliance with state and federal regulations, standards and professional standards related to workspace design, labor, transport, and maintenance and operations of environmental services.
  • In collaboration with EVS Division Director, conducts quarterly EVS performance reviews.
  • As applicable, in collaboration with EVS Division Director and Supply Chain, secure cleaning contractors foroffsite care buildings to ensure alignment with competencies to meet standards and regulatory requirements.
  • Oversees performance of all contractors for external care sites.

Qualifications

Education/Experience:

  • Bachelor’s Degree preferred.
  • Required - 5 years in Environmental Services and/or hospital related services.
  • Preferred – 7 years in Director or Manager level experience,particularly for management of staff.

Licensure and Certifications:

  • Certified Healthcare Environmental Services Professional(CHESP) certification preferred.

Required Minimum Knowledge, Skills, Abilities and Training

  • Proficient in google required; MS Project, PM software, and EVS software systems preferred.
  • Excellent verbal and written communication skills with ability to prepare and deliver executive level presentations.
  • Bilingual preferred.
  • Proficient in OSHA, TJC, DOT, CDC Policy and Standard Work development/implementation preferred.
What You Should Know About Director Environmental Services, UNAVAILABLE

If you're ready to step into a pivotal role at Virginia Mason Franciscan Health, the position of Director of Environmental Services in Tacoma is calling your name! In this leadership role, you will oversee the continuous improvement of our environmental services operations, ensuring that we maintain the highest standards of cleanliness and safety for our patients and staff. You'll have the unique opportunity to lead a dedicated team, using evidence-based techniques to create a safe and welcoming environment within our facilities. Your responsibilities will include implementing strategic plans that align with our organization’s mission, developing waste management programs, and ensuring compliance with state regulations. Your guidance will help shape the operational model of our environmental services, influencing every aspect of patient care and experience. We value your ability to make sound business decisions and foster a culture of excellence among your team members. If you have a strong background in environmental services, particularly within healthcare, and you're passionate about playing a crucial role in patient-centered care, this is your chance to shine. Enjoy a comprehensive benefits package, including health, dental, and vision plans, paid vacation, and opportunities for career growth while making a difference in the lives of our community. Join us in building the future of healthcare in the Pacific Northwest.

Frequently Asked Questions (FAQs) for Director Environmental Services Role at UNAVAILABLE
What are the responsibilities of the Director of Environmental Services at Virginia Mason Franciscan Health?

The Director of Environmental Services at Virginia Mason Franciscan Health is responsible for overseeing the continuous improvement of the environmental services operations. This role involves creating a comprehensive strategic plan, ensuring the highest cleanliness standards for patients and staff, and collaborating with multidisciplinary teams to develop effective waste management programs. Additionally, you'll monitor key performance indicators and conduct performance reviews, all while ensuring compliance with relevant regulations.

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What qualifications do I need for the Director of Environmental Services position at Virginia Mason Franciscan Health?

Candidates for the Director of Environmental Services position at Virginia Mason Franciscan Health should ideally hold a Bachelor’s Degree and possess at least five years of experience in environmental services, particularly in a healthcare setting. Preferred qualifications include seven years of managerial experience and certification as a Healthcare Environmental Services Professional (CHESP). Strong knowledge of compliance and regulatory standards is also essential.

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How does the Director of Environmental Services contribute to patient care at Virginia Mason Franciscan Health?

The Director of Environmental Services significantly impacts patient care by ensuring a clean and safe environment, which is crucial for patient safety and comfort. By leading and managing the environmental services team, you will create processes that prioritize hygiene and compliance with health regulations, ultimately enhancing the overall patient experience and aiding in the delivery of high-quality care.

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What kind of team will I be leading as the Director of Environmental Services at Virginia Mason Franciscan Health?

As the Director of Environmental Services, you will be leading a dedicated and skilled team responsible for maintaining the cleanliness and safety of our healthcare facilities. This team will include environmental services staff, contractors, and possibly multidisciplinary partners, all working together to uphold our shared mission of providing exceptional patient care.

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What benefits can I expect as the Director of Environmental Services at Virginia Mason Franciscan Health?

In the role of Director of Environmental Services, you will enjoy a competitive benefits package, including health, dental, and vision insurance, paid time off, retirement plans with matching, adoption assistance, and eligibility for annual bonuses. Additionally, you'll be part of a mission-driven organization dedicated to improving community health, which can be immensely rewarding.

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Common Interview Questions for Director Environmental Services
Can you explain your experience in managing environmental services in a healthcare setting?

Highlight specific roles where you've led teams and ensured compliance with healthcare standards. Discuss your strategies for improving cleanliness and how you measure success through KPIs.

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What strategies would you implement to enhance the patient experience related to environmental services?

Talk about practices you've used to receive patient feedback, how to respond to complaints, and ways to continuously improve services based on those insights.

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How do you ensure compliance with regulations in environmental services?

Discuss your knowledge of OSHA and state regulations and the steps you've taken in past positions to ensure adherence to these standards, including training programs for staff.

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How do you approach team leadership and motivation?

Share examples of how you have built cohesive teams, your methods for recognizing and rewarding success, and how you maintain engagement among staff.

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Describe a time when you had to improve the efficiency of an environmental services operation.

Provide a specific example, outlining the challenge, the steps you took to address it, and the resulting improvements in service or cost savings.

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What is your process for developing and enforcing cleanliness standards?

Explain your approach to creating cleanliness protocols, including staff training, regular audits, and methods of tracking compliance.

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How would you handle conflicts within your team?

Discuss your conflict resolution techniques and provide an example of a past situation where you successfully resolved a conflict in a professional manner.

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What role does data play in your management of environmental services?

Emphasize the importance of data analysis in decision-making, discussing how you use KPIs to drive improvements and measure success.

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Can you share your experience with developing waste management programs?

Detail your past experiences and the regulations you are familiar with, and outline how you would develop a compliant, efficient waste management program.

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Why do you want to join Virginia Mason Franciscan Health as the Director of Environmental Services?

Articulate your alignment with the organization's mission and your passion for contributing to patient-centered care, as well as the positive impact you aspire to make in the community.

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MATCH
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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 17, 2025

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