Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
IT Sr End User Services Specialist image - Rise Careers
Job details

IT Sr End User Services Specialist - job 1 of 2

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

This is an onsite position.

Job Summary

Members of the End User Services (EUS) Technical Support team are responsible for on-site and/or remote installation, maintenance, troubleshooting and/or repair of desktop, notebook and mobile PC workstations, printers, and associated peripherals. Responsibilities include responding to incidents and problems, and fulfilling requests. They also understand the business implications of computer hardware and system issues allowing them to appropriately set incident severity levels. They can troubleshoot a wide variety of technical problems and engage parties in other areas of IT to address problems. The EUS team member understands the technical infrastructure and requirements of the hardware in their respective area and how it aligns to enterprise infrastructure standards. They also are responsible for understanding and supporting aspects of the integration of desktop systems with other systems in the enterprise. The EUS team member monitors the performance of desktop hardware and maintains a secure environment. Professionals in this job family understand the Key Performance Indicators (KPIs) that identify the success of the services they provide and continually strive for improvements to operational efficiencies and seek to continually add value to the services delivered to the user community. 

Job Responsibilities

  • Provides desktop hardware support expertise and direction in the implementation of highly complex / enterprise wide cross functional programs or projects. May lead team to resolution of highly complex problems. 
  • Leads the team in troubleshooting of highly complex hardware, software and system problems. 
  • Works or coordinates on multiple projects, engaged in enterprise wide projects as a team member, sometimes a team leader. Acts a subject matter expert for multiple areas. 
  • Responsible for working with and leading the business and other IT areas in the support, maintenance and deployment of desktop hardware as well as information support processes. 
  • Oversees the EUS team to ensure customer and production support needs are achieved. Diagnoses and resolves highly complex issues and provides guidance to other team members. Leads team in problem resolution activities. Works with leadership to develop strategies for problem reporting and resolution to be used by both the customer and team. 
  • Responds to customer requests of high complexity, typically requiring high-level customer service to facility administration and/or VIPs. Interacts with customers and business stakeholders in a courteous and professional manner. Generates activity and status reports. Oversees the request fulfillment functions of the team. 
  • Ensures the accuracy of information input in the device asset management system. Oversees the team knowledge management contributions and identification of critical knowledge, availability and use. 
  • Leads the team in assigning issues, troubleshooting, purchasing, and deployment of new devices, upgrades, fixes and new installations. Works with Site Directors and project leaders to staff and execute moderate to highly complex, enterprise solutions. Serves as an escalation and issue resolution point for team members. Coordinates with facility and IT leadership regarding readiness and delivery issues. 
  • Possesses a deep knowledge of all aspects of desktop services, utilizes advanced principles to deliver End User support to their customers and to advice and mentor team members. Extensive understanding of CommonSpirit Health processes, policies, procedures and standards, and ensures team compliance. 
  • Interfaces with customers on Operational Level Agreements (OLAs) and monitors and reports on deviations. Ensures proper monitoring and reporting of OLA deviations. 
  • Day to day interactions with user community and works consistently with all levels of the Business and IT Stakeholders as it relates to Incident Management, Request fulfillment, Problem Management and Project Delivery of medium to highly complex enterprise scale projects. Seeks opportunities for improvement in adherence to OLA's and Customer Satisfaction. 
  • Understanding and adherence to policies and procedures. Ensures team understanding and adherence to those policies and procedures. 
  • Demonstrates leadership through team motivation, coaching, mentoring, and delegating.

Qualifications

  • Associates degree or technical institute degree/certificate or 4-6 years relevant experience is required.
  • 4-6 years of experience in the service industry.
  • Advanced customer service skills required. 
  • Proficient in Windows operating system environment network printing systems and Microsoft Office modules.
  • Google Suite experience is preferred.
  • Healthcare experience strongly preferred. 

*Compensation is determined by direct related experience and company employee equity.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Posted 6 days ago

Explore the opportunity to coordinate pediatric healthcare services while contributing to a community-driven healthcare system at Dignity Health.

Posted 6 days ago

Join Dignity Health Medical Foundation as a Medical Office Representative II to enhance patient care and support clinic operations.

Photo of the Rise User
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Mission Driven
Transparent & Candid

Be a part of Coinbase's mission to secure the cryptocurrency landscape as a Blockchain Security Analyst & Researcher in an innovative and dynamic team.

Posted 6 days ago

Become a pivotal part of Porter as a Production Support Engineer, driving change in the healthcare delivery space.

Photo of the Rise User

Join Singer Equipment Company as a Network Administrator, where you will play a vital role in maintaining and optimizing our computer networks.

Photo of the Rise User

Lapeer County Community Mental Health seeks an IT Support Specialist to provide critical support for their IT needs and software systems.

Photo of the Rise User
Posted 4 days ago

As a Site Reliability Consultant at Pythian, you will leverage your expertise in cloud and infrastructure to enhance operational efficiency for clients.

As a Business Information Security Officer at Bank of America, you'll play a critical role in shaping information security strategies while collaborating closely with business and technology teams.

Photo of the Rise User
Posted 10 days ago
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

We are looking for a talented Network Engineer with a strong background in automation to join our remote team.

Photo of the Rise User
Generix Group Remote R. Lionesa, 4465 Leça do Balio, Portugal
Posted 8 days ago

Join Generix as an EDI Flow Analyst and drive improvement in data exchange processes for a global clientele.

Photo of the Rise User

The Associate Director of Digital Services & Platform Business is a pivotal role for shaping technology solutions in collaboration with business and IT teams.

Photo of the Rise User

Join ConnectOS as a Cloud Ops Engineer to leverage your expertise in AWS and enhance our infrastructure for international education delivery.

Photo of the Rise User
Posted 11 days ago

Join F1RST Digital Services as an IT Analyst II to support innovative technology solutions for millions of clients.

Photo of the Rise User

Be a key player at Novartis as Associate Director of AI Enterprise Security Architecture, driving security initiatives in AI landscapes.

Photo of the Rise User
Posted 8 days ago

Join Peraton as a Digital Forensic Analyst where you will leverage your expertise in network security to safeguard national security interests.

MATCH
Calculating your matching score...
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 11, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
95 people applied to Cybersecurity Intern at Dewberry
Photo of the Rise User
Someone from OH, Cincinnati just viewed Finance Intern at Roche
Photo of the Rise User
Someone from OH, Cincinnati just viewed Personal Shopper - Sam's at Walmart
F
Someone from OH, Cincinnati just viewed CART - Captionist at Focus Interpreting
P
Someone from OH, Brecksville just viewed Verification Specialist at Planned Parenthood of Illinois
Photo of the Rise User
Someone from OH, Sheffield Lake just viewed Busser/Server Assistant at Chili's Grill and Bar
Photo of the Rise User
88 people applied to Jr SOC Analyst at IBM
Photo of the Rise User
Someone from OH, Cincinnati just viewed Furniture Sales Representative at Furniture Fair
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer | NDA at GT
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Koddi
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Launchpad Technologies
Photo of the Rise User
Someone from OH, Columbus just viewed Accounts Receivable Specialist at Brixio
Photo of the Rise User
Someone from OH, Cincinnati just viewed Training & Education Specialist at Finalsite
L
Someone from OH, Cincinnati just viewed Head of Performance Marketing (Remote) at Lavendo
O
Someone from OH, Cincinnati just viewed VP of Marketing at OnePlan Solutions
T
Someone from OH, Cincinnati just viewed Senior Director, Demand Generation at Typeface
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Analyst at Waymo
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Director at Nextdoor
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Demand Generation at Relay