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Mortgage Loan Processor - job 1 of 2

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

East West Bank is currently seeking a Mortgage Loan Processor. The Loan Processor is responsible for reviewing loan applications for completeness and accuracy, verifying supporting income, asset and liability documentation. The applicant is expected to demonstrate a sense of urgency, willingness to work cooperatively with others, and be an effective team player whose primary focus is to service customers, since this position is their main point of contact.

Responsibilities

  • Processes loan applications for portfolio and Fannie Mae mortgage loans (e.g., opening escrow, ordering title reports, requesting information needed in order to complete loans)
  • Uses knowledge of title conditions to work with Mortgage Loan Officers, escrow/title, and customers to resolve pending conditions and stipulations
  • Obtains and reviews documents for compliance with loan conditions (i.e., coordinates with buyers, sellers, title companies, escrow agents, and real estate agents to obtain additional documentation, complete loan submissions and perform closings)
  • Maintains system accuracy, issues proper disclosures as required by federal regulatory compliance and reviews rate lock and loan point for accuracy
  • Performs other duties as assigned

Qualifications

  • Minimum 2-3 years of Experience in mortgage loan processing
  • At least 2-3 years of computer experience, preferable with Encompass automated origination system
  • Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive customer experience
  • Excellent organizational skills (ability to prioritize) preferred
  • Excellent written and verbal communication skills preferred
  • Solid analytical and problem-solving skills preferred
  • Professional working proficiency in Spanish is a plus.

Compensation

The base pay range for this position is USD $25.00/Hr. - USD $32.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

Average salary estimate

$59280 / YEARLY (est.)
min
max
$52000K
$66560K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Mortgage Loan Processor, UNAVAILABLE

If you're looking to take your career to the next level in the financial sector, East West Bank has the perfect opportunity for you as a Mortgage Loan Processor in New York! We pride ourselves on being a premier financial bridge between the East and West, and we're excited to welcome a team player who thrives on customer service and collaboration. As our Mortgage Loan Processor, you'll take the reins on reviewing loan applications, ensuring they are complete and accurate, and verifying essential documentation related to income and assets. The role will see you interfacing not just with our clients, but also with mortgage loan officers, escrow agents, and real estate professionals to ensure a smooth processing experience. With a commitment to excellence, you’ll also need to maintain regulatory compliance and manage system accuracy. We're looking for someone with at least 2-3 years of experience in mortgage loan processing and a strong knack for customer service. If you're organized, have excellent communication skills, and can navigate difficult conversations with ease, you're a great fit for this role. Come join East West Bank, where we equip you with the tools you need to confidently build your career in this dynamic industry!

Frequently Asked Questions (FAQs) for Mortgage Loan Processor Role at UNAVAILABLE
What are the main responsibilities of a Mortgage Loan Processor at East West Bank?

As a Mortgage Loan Processor at East West Bank, your primary responsibilities include processing loan applications for both portfolio and Fannie Mae mortgage loans. This entails opening escrow, ordering title reports, and coordinating with buyers, sellers, title companies, and escrow agents to gather the necessary documentation. You will also review documents for compliance with loan conditions and maintain system accuracy while issuing disclosures required by federal regulations.

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What qualifications do I need to become a Mortgage Loan Processor at East West Bank?

To qualify as a Mortgage Loan Processor at East West Bank, you should have a minimum of 2-3 years of experience in mortgage loan processing. Familiarity with the Encompass automated origination system is preferred alongside strong customer service skills. Excellent written and verbal communication, organizational abilities, and problem-solving skills are essential. Additionally, professional proficiency in Spanish can be advantageous.

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How does East West Bank support career advancement for Mortgage Loan Processors?

East West Bank is committed to nurturing growth and will support your career advancement as a Mortgage Loan Processor through continuous training and a culture that values ingenuity and collaboration. With a strong foothold in various industries, we provide ample opportunities for professional development and advancement within our organization.

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What type of work environment can I expect as a Mortgage Loan Processor at East West Bank?

As a Mortgage Loan Processor at East West Bank, you can anticipate a fast-paced and collaborative work environment. We emphasize teamwork and customer service, allowing individuals to develop strong relationships internally and externally. You'll work alongside a diverse team committed to excellence, all aimed at providing fantastic service to our clients.

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What is the salary range for a Mortgage Loan Processor position at East West Bank?

The salary range for a Mortgage Loan Processor at East West Bank is USD $25.00 to $32.00 per hour. The exact pay offered will depend on your job-related knowledge, experience, and the location of the position.

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Common Interview Questions for Mortgage Loan Processor
Can you describe your experience with the mortgage loan processing cycle?

When answering this question, reflect on your past positions and describe your familiarity with all stages of the mortgage loan process, from application to closing. Emphasize any direct responsibilities you had and the successful outcomes you achieved.

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How do you ensure accuracy in loan documentation?

Highlight your attention to detail and methodologies you employ to verify documents. Discuss specific practices you use to double-check information, maintain compliance, and avoid errors.

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What strategies do you use to handle difficult conversations with clients?

Demonstrate your customer service skills by explaining your approach to stressful discussions. Share examples of how you've resolved conflicts in a positive manner, focusing on listening and problem-solving.

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How do you prioritize tasks when managing multiple loan applications?

You can draw on your organizational skills by explaining your methods for prioritizing tasks. Discuss techniques you utilize like creating checklists or using project management tools to stay on track.

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What tools or software are you proficient in related to loan processing?

Mention any specific software you've used, such as Encompass. Discuss how these tools have helped enhance your efficiency in processing loans and ensuring compliance.

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What do you think is the most important aspect of customer service in loan processing?

Share your perspective on communication and empathy being fundamental. Explain how understanding client needs and providing timely updates can significantly enhance the customer’s experience.

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Can you give an example of how you resolved a compliance issue in the past?

Prepare to discuss a scenario where you identified a compliance issue, outlining your steps to resolve it. This shows your problem-solving skills and adherence to regulatory requirements.

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How do you stay updated with industry regulations and changes?

Talk about your commitment to professional development, such as attending workshops, following relevant publications, or being a member of professional associations to stay updated.

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Why do you want to work as a Mortgage Loan Processor at East West Bank?

Use this opportunity to express your admiration for East West Bank’s values and mission. Connect your career goals with the bank’s commitment to integrity and opportunity in the financial sector.

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What unique skills do you bring to the Mortgage Loan Processor role?

Highlight specific skills or experiences that make you a standout candidate. Whether it’s language proficiency, strong analytical abilities, or a background in customer service, explain how these traits can benefit the team.

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TEAM SIZE
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 13, 2025

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