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Patient Logistics Coordinator - CA - job 1 of 3

Overview

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2300 clinics care sites and 137 hospital-based locations in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157000 employees 45000 nurses and 25000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care community benefits and unreimbursed government programs. Together with our patients physicians partners and communities we are creating a more just equitable and innovative healthcare delivery system.

Responsibilities

Position Summary:

The Patient Logistics Coordinator performs on activities delegated by the Transfer Center RN and Patient Logistics Manager to facilitate the appropriate placement of patients within Dignity Health GSSA and specialized facilities. The incumbent uses effective interpersonal skills in all interactions involved with the position including the explanation of care needed as directed by the Transfer Center RN sending physician or receiving physician. This position assists with the process of efficiently and effectively coordinating movement of patients throughout the designated Dignity Health facilities and in specialize care facilities; specifically inpatient psychiatric. The Patient Logistics Coordinator assists in implementing the transfer of care plan through effective communication with care providers and administration.  Reports to the Patient Logistics Manager.

 

Core Duties:

  • Works independently to facilitate the placement of patients as directed by the Patient Logistics Manager Patient Logistics RN and physician orders
  • Facilitates the transfer of patients to the appropriate facility and unit
  • Identifies potential problems and brings them to the attention of the Supervisor ANS and/or Leadership to prevent and/or resolve barriers to timely placement and/or transfer of patients throughout the acute care setting
  • Communicates with referring and receiving facility staffs to ensure timely placement of patients to the appropriate level of care and unit
  • Documents activities clearly and accurately to promote effective communication with members of the care team including Transfer Center Hospital EDs Hospital Units Leadership and receiving facilities.
  • Uses effective communication skills with colleagues customers physicians and care team members both internal and external to facilitate the timely placement of patients
  • Willingly provides and accepts direct constructive feedback to and from colleagues
  • Verbalizes knowledge and support of Dignity Health and department Mission and Vision statements.
  • Exhibits a customer oriented philosophy that emphasizes both internal and external relationships focusing on customer vendor and patient expectations and strives to exceed them
  • Actively participates in and encourages others to utilize creative and innovative approaches to accomplish duties
  • Performs duties in a self-directed manner with minimal supervision or direction

Qualifications

Required Experience

  • 1 plus year of experience in health care setting in an acute hospital setting; preferably in patient placement or transfer center capacity
  • Proven proficiency with all Google Suite products.
  • Excellent verbal and electronic communication stills including professional telephone and email etiquette
  • Must have the ability to coordinate effectively with a variety of customers including providers hospital and office staff health plans medical groups internal departments community resources and peers.
  • Knowledge of levels of care and basic medical terminology

Preferred Qualifications:

  • MA, CNA or equivalent experience in a health care setting
  • 2+ years working in a healthcare setting
  • Familiarity with Cerner and TeleTracking

Minimum Knowledge, Skills and Abilities Required

  • Experience in health care setting, preferably in bed control and/or transfer center capacity
  • Must have the ability to coordinate effectively with a variety of customers including providers, hospital and office staff, health plans, medical groups, internal departments, community resources, and peers.
  • Knowledge of levels of care and basic medical terminology
  • Ability to work independently and apply critical thinking skills toward making appropriate decisions, as well as in a team environment
  • Excellent organizational and communication skills and ability to meet timeframes
  • Ability to learn quickly and retain complex information
  • Ability to multi-task and prioritize
  • Detail oriented
  • Excellent organizational and communication skills and ability to meet timeframes
  • Ability to learn quickly and retain complex information
  • Flexible and adaptable to change
  • Pulling Up to 20 lbs. of force to initiate and/or maintain Occasionally
  • Lifting Up to 20 lbs. Occasionally

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Patient Logistics Coordinator - CA, UNAVAILABLE

If you're looking for a rewarding opportunity to make a difference in healthcare, the Patient Logistics Coordinator position at CommonSpirit Health in Rancho Cordova might just be your perfect match! This role is all about facilitating the smooth placement of patients across Dignity Health facilities, ensuring they receive the care they need promptly and efficiently. You'll work closely with the Transfer Center RN and Patient Logistics Manager to coordinate patient movements, particularly focusing on inpatient psychiatric transfers. Your strong interpersonal skills will come into play as you communicate with various stakeholders, including physicians and care teams, to streamline operations. From identifying potential barriers in patient placement to documenting activities accurately, your contributions will have a direct impact on patient care. We're seeking someone who is self-directed, detail-oriented, and capable of multitasking in a fast-paced environment. If you have at least a year of experience in a healthcare setting and a knack for effective communication, this is an amazing opportunity to help shape a more just and innovative healthcare delivery system. Join us in building a healthier future for all!

Frequently Asked Questions (FAQs) for Patient Logistics Coordinator - CA Role at UNAVAILABLE
What are the primary responsibilities of the Patient Logistics Coordinator at CommonSpirit Health?

The primary responsibilities of the Patient Logistics Coordinator at CommonSpirit Health include facilitating the placement of patients within Dignity Health facilities, coordinating patient transfers, and maintaining effective communication with care providers. This role involves working independently under the direction of the Patient Logistics Manager and Transfer Center RN, while effectively documenting activities and managing communication with various hospital departments and staff.

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What qualifications are needed for the Patient Logistics Coordinator position at CommonSpirit Health?

To qualify for the Patient Logistics Coordinator position at CommonSpirit Health, candidates should have at least one year of experience in a healthcare setting, particularly in patient placement or transfer center roles. Proficiency with Google Suite products and strong verbal and electronic communication skills are essential. Preferred qualifications include a medical assistant or certified nursing assistant background and familiarity with healthcare software like Cerner or TeleTracking.

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How does the Patient Logistics Coordinator at CommonSpirit Health ensure timely patient transfers?

The Patient Logistics Coordinator ensures timely patient transfers at CommonSpirit Health by actively communicating with referring and receiving facility staff to facilitate smooth handoffs. They are responsible for identifying potential barriers in the placement process and collaborating with supervisors and leadership to resolve any issues, enabling timely and appropriate patient care across facilities.

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What skills are important for success as a Patient Logistics Coordinator at CommonSpirit Health?

Success as a Patient Logistics Coordinator at CommonSpirit Health hinges on several key skills, including excellent organizational capabilities, detail orientation, and the ability to communicate effectively with diverse stakeholders. Critical thinking and problem-solving skills are vital for making informed decisions during patient transfers, alongside flexibility to adapt to changes in a fast-paced healthcare environment.

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What is the work environment like for the Patient Logistics Coordinator role at CommonSpirit Health?

The work environment for the Patient Logistics Coordinator role at CommonSpirit Health is dynamic and team-oriented, centered around providing high-quality patient care. Coordinators engage with various healthcare professionals, fostering collaboration and communication. The role requires multitasking abilities and comfort with change, as the healthcare landscape is continuously evolving, and patient needs can shift rapidly.

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Common Interview Questions for Patient Logistics Coordinator - CA
Can you describe your experience with patient placement in a healthcare setting?

In response, share specific examples from your previous roles. Highlight instances where you successfully coordinated patient placements, detailing the processes you followed and any challenges you overcame. Demonstrating a clear understanding of patient needs and the importance of timely care can leave a positive impression.

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How do you handle communication with multiple stakeholders during patient transfers?

Emphasize the importance of clear, concise communication and active listening. Discuss strategies you’ve used in the past, such as checking in regularly with teams or using technology to document and share updates promptly, ensuring everyone is informed and aligned.

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What steps do you take to resolve barriers in patient transfer processes?

You can outline a systematic approach by identifying potential barriers early, collaborating with team members to strategize solutions, and maintaining open lines of communication throughout the process. Sharing a specific success story can strengthen your response.

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How do you prioritize tasks when managing multiple patient placements?

Describe your method for prioritizing tasks, which may include assessing urgency based on patient needs, deadlines, and dependencies. Mention the use of to-do lists or digital task management tools to ensure efficient workflow and timely outcomes.

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Tell me about a time you received constructive feedback and how you responded.

Share a genuine example where you took feedback positively and used it to improve your performance. Discuss changes you made and how it impacted your work, showcasing your ability to adapt and grow professionally.

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What do you think are the biggest challenges facing Patient Logistics Coordinators today?

Address current industry trends and challenges such as increasing patient volumes, the importance of integrating new technologies, and maintaining high standards of care amidst these demands. Suggesting potential strategies for meeting these challenges can demonstrate your understanding of the role.

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How do you stay organized in a fast-paced environment?

Convey your organization techniques such as maintaining an organized workflow, using prioritization tools, and effective time management skills. Explain how these strategies help you maintain a high level of efficiency while ensuring patient care remains the top priority.

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How familiar are you with medical terminology and levels of care?

Demonstrate your knowledge by discussing your background in healthcare settings and any specific experiences that have helped you understand medical terminology and levels of care. Providing examples of how this knowledge has helped you in previous roles can be beneficial.

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Why do you want to work as a Patient Logistics Coordinator at CommonSpirit Health?

Share your passion for healthcare and your desire to contribute to the mission of CommonSpirit Health. Discuss how the organization’s values resonate with you, and express your excitement about the potential to make a positive impact on patients' lives.

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What techniques do you use to communicate effectively with diverse teams?

Discuss your approach to communication, emphasizing adaptability based on the audience, whether it’s healthcare professionals, administrative personnel, or patients. You can mention using clear language, checking for understanding, and being receptive to feedback as part of effective communication.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 17, 2025

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