Patient Logistics Coordinator - CA - job 4 of 6

Overview

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2300 clinics care sites and 137 hospital-based locations in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157000 employees 45000 nurses and 25000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care community benefits and unreimbursed government programs. Together with our patients physicians partners and communities we are creating a more just equitable and innovative healthcare delivery system.

Responsibilities

Position Summary:

The Patient Logistics Coordinator performs on activities delegated by the Transfer Center RN and Patient Logistics Manager to facilitate the appropriate placement of patients within Dignity Health GSSA and specialized facilities. The incumbent uses effective interpersonal skills in all interactions involved with the position including the explanation of care needed as directed by the Transfer Center RN sending physician or receiving physician. This position assists with the process of efficiently and effectively coordinating movement of patients throughout the designated Dignity Health facilities and in specialize care facilities; specifically inpatient psychiatric. The Patient Logistics Coordinator assists in implementing the transfer of care plan through effective communication with care providers and administration.  Reports to the Patient Logistics Manager.

Core Duties:

• Works independently to facilitate the placement of patients as directed by the Patient Logistics Manager Patient Logistics RN and physician orders
• Facilitates the transfer of patients to the appropriate facility and unit
• Identifies potential problems and brings them to the attention of the Supervisor ANS and/or Leadership to prevent and/or resolve barriers to timely placement and/or transfer of patients throughout the acute care setting
• Communicates with referring and receiving facility staffs to ensure timely placement of patients to the appropriate level of care and unit
• Documents activities clearly and accurately to promote effective communication with members of the care team including Transfer Center Hospital EDs Hospital Units Leadership and receiving facilities.
• Uses effective communication skills with colleagues customers physicians and care team members both internal and external to facilitate the timely placement of patients
• Willingly provides and accepts direct constructive feedback to and from colleagues
• Verbalizes knowledge and support of Dignity Health and department Mission and Vision statements.
• Exhibits a customer oriented philosophy that emphasizes both internal and external relationships focusing on customer vendor and patient expectations and strives to exceed them
• Actively participates in and encourages others to utilize creative and innovative approaches to accomplish duties
• Performs duties in a self-directed manner with minimal supervision or direction

Qualifications

Required Experience

• 1 plus year of experience in health care setting in an acute hospital setting; preferably in patient placement or transfer center capacity
• Proven proficiency with all Google Suite products.
• Excellent verbal and electronic communication stills including professional telephone and email etiquette
• Must have the ability to coordinate effectively with a variety of customers including providers hospital and office staff health plans medical groups internal departments community resources and peers.
• Knowledge of levels of care and basic medical terminology

Preferred Qualifications:

• MA, CNA or equivalent experience in a health care setting
• 2+ years working in a healthcare setting
• Familiarity with Cerner and TeleTracking

Minimum Knowledge, Skills and Abilities Required

• Experience in health care setting, preferably in bed control and/or transfer center capacity
• Must have the ability to coordinate effectively with a variety of customers including providers, hospital and office staff, health plans, medical groups, internal departments, community resources, and peers.
• Knowledge of levels of care and basic medical terminology
• Ability to work independently and apply critical thinking skills toward making appropriate decisions, as well as in a team environment
• Excellent organizational and communication skills and ability to meet timeframes
• Ability to learn quickly and retain complex information
• Ability to multi-task and prioritize
• Detail oriented
• Excellent organizational and communication skills and ability to meet timeframes
• Ability to learn quickly and retain complex information
• Flexible and adaptable to change
• Pulling Up to 20 lbs. of force to initiate and/or maintain Occasionally
• Lifting Up to 20 lbs. Occasionally