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RN Supervisor UM Prior Auth - job 4 of 4

Overview

Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals along with our joint ventures and partnerships we offer a robust state-of-the-art health care delivery system in the communities we serve .We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.

One Community. One Mission. One California 

Responsibilities

***This position is hybrid in-office/clinic (Rancho Cordova and Woodland) and work from home.

 

Position Summary:

 

Under the guidance and supervision of the department Manager/Director the Supervisor of Utilization Management is responsible and accountable for coordination of services for Mercy Medical Group and Woodland Clinic Medical Group through an interdisciplinary process that provides a clinical and financial approach through the continuum of care. Promotes the quality and cost effectiveness of medical care by ensuring department staff are applying clinical acumen and the appropriate application of policies and guidelines to Managed Care prior authorization referral requests. Under general supervision this position is responsible for coordinating the daily operations of the UM Pre-Authorization team in order to ensure requests are processed in a consistent and timely manner while observing regulatory guidelines.

 

Responsibilities may include:- Responsible for day to day operations of the Pre-Authorization team to include timely response and appropriate evaluation of referral reviews correct selection of criteria accurate prep to the UM Physician reviewer when indicated timely verbal and written documentation and completion of the file- Ensures adequate staffing and assignments and adjusts workflow as needed to meet department goals.- Assists manager with performance activities to include monitoring coaching educating and providing feedback to team.- Ensures UM Physicians are provided the relevant information needed to accurately review a referral. Fosters the relationship between the Pre-Authorization team and the Medical Director and Physician Reviewers.- Tracks cost savings from activities over time to evaluate success of programs. Maintains or removes programs based on organization and department goals. Develops reports for leadership as required.- Implements the Departments Policies and Procedures to remain in compliance with Regulatory Agencies (DMHC DHS CMS NCQA ICE)- Supervises the use of established criteria sets (Medicare Guidelines InterQual Health Plan Benefit Interpretation Guidelines and Medical Management Policies and DHMF Utilization Management guidelines and protocols.- Works with other staff and references ICE to regularly ensure that all required forms and resource manuals are current updated and in compliance with regulations.- Coordinates completion of Peer InterRater on an annual basis and summarizes results for the UM Committee initiating actions as requested.- Proactively supports the Pre-Authorization team department and Organization participates in all ad hoc meetings and prepares ad hoc reports.

Qualifications

Minimum Qualifications:

- Five or more (5+) year's clinical experience required. - Three to five (3-5) years Utilization Management experience required. - One to three (1-3) years charge/lead/supervisory/management experience required. Ablility to demonstrate leadership and management skills.- Graduate of an accredited school of nursing.- Clear and current CA Registered Nurse (RN) license.

 

Preferred Qualifications:

- 7 years UM experience with Charge/Lead/Supervisory/Management experience in Utilization Management department preferred. - Experience working with health plan auditors preferred.- Bachelors of Science in Nursing and/or Master's level degree preferred

Average salary estimate

$90000 / YEARLY (est.)
min
max
$80000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About RN Supervisor UM Prior Auth, UNAVAILABLE

Dignity Health Medical Foundation, a leading California nonprofit, is searching for a thoughtful and dedicated RN Supervisor UM Prior Authorization to join its team in Rancho Cordova. This is more than just a job; it's an opportunity to be part of a community focused on providing patient-centered healthcare across California. As the RN Supervisor, you'll lead the Utilization Management Pre-Authorization team in coordinating services for Mercy Medical Group and Woodland Clinic Medical Group. Your role will encompass ensuring that our clinical and financial practices align while meeting regulatory guidelines. With a blend of in-office and remote work, you'll find that this position allows for flexibility while still fostering collaboration among your skilled team. Your experience is essential here, as you will be responsible for the daily operations of the Pre-Authorization team, evaluating referrals, ensuring timely responses, and nurturing relationships with physicians and staff. Moreover, you'll be on the front lines promoting quality and efficiency in healthcare by applying clinical expertise and ensuring adherence to policies. We’re looking for someone who has at least five years of clinical experience, with a strong background in Utilization Management and leadership capabilities. At Dignity Health Medical Foundation, we believe in providing purposeful work settings and opportunities to grow while creating a positive impact on the communities we serve. We can’t wait to welcome you on board and continue our mission together: One Community. One Mission. One California.

Frequently Asked Questions (FAQs) for RN Supervisor UM Prior Auth Role at UNAVAILABLE
What are the responsibilities of the RN Supervisor UM Prior Authorization at Dignity Health Medical Foundation?

The RN Supervisor UM Prior Authorization is responsible for coordinating the daily operations of the Utilization Management Pre-Authorization team at Dignity Health Medical Foundation. This includes ensuring timely evaluation of referral requests, maintaining regulatory compliance, managing team staffing and workflow, and fostering relationships between the Pre-Authorization team and medical directors. You’ll be a key player in promoting quality care and tracking cost savings through efficient service.

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What qualifications do I need for the RN Supervisor UM Prior Authorization position at Dignity Health Medical Foundation?

Candidates for the RN Supervisor UM Prior Authorization role at Dignity Health Medical Foundation should have at least five years of clinical experience and three to five years in Utilization Management. A strong leadership background with one to three years of supervisory experience is also required. Additionally, a clear and current CA Registered Nurse (RN) license is a must. Preferred qualifications include a Bachelor’s of Science in Nursing or a Master's level degree, and experience with health plan auditors.

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Is the RN Supervisor UM Prior Authorization position at Dignity Health Medical Foundation remote?

The RN Supervisor UM Prior Authorization position at Dignity Health Medical Foundation is a hybrid role, combining in-office work at the Rancho Cordova and Woodland locations with the ability to work from home. This allows for great flexibility while maintaining effective team collaboration, making it a perfect blend for those seeking a work-life balance.

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What can I expect in terms of career development as an RN Supervisor UM Prior Authorization at Dignity Health Medical Foundation?

At Dignity Health Medical Foundation, you can expect a supportive environment for career development as an RN Supervisor UM Prior Authorization. The organization encourages continual learning through challenging assignments and opportunities to deepen your knowledge. Additionally, you’ll be playing a vital role in training and coaching team members, which enhances both personal and professional growth in a collaborative setting.

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What impact does the RN Supervisor UM Prior Authorization have on patient care at Dignity Health Medical Foundation?

As the RN Supervisor UM Prior Authorization at Dignity Health Medical Foundation, you'll have a significant impact on patient care by ensuring the quality and cost-effectiveness of medical care. By coordinating referrals and overseeing the Pre-Authorization team, your role is crucial in facilitating smooth and timely patient access to needed services, thereby enhancing overall patient satisfaction and health outcomes.

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Common Interview Questions for RN Supervisor UM Prior Auth
Can you describe your experience with Utilization Management as an RN Supervisor?

When discussing your experience, be sure to highlight specific roles and responsibilities that demonstrate your depth of knowledge in Utilization Management. Share examples of how you've applied clinical expertise to coordinate referrals and ensure compliance with regulations. Emphasize any leadership experience you have in managing teams effectively in order to meet department goals.

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How do you ensure compliance with regulatory guidelines in your role?

In your response, discuss the importance of staying updated on regulations relevant to Utilization Management, such as DMHC, CMS, and NCQA standards. Explain how you implement these guidelines in daily operations and the steps you take to ensure your team adheres to them diligently.

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How do you handle conflicts or disagreements within your team?

Focus on your interpersonal and problem-solving skills. Explain how you approach conflict resolution with open communication, promoting a collaborative environment. Mention any strategies you use to mediate disputes and ensure a constructive dialogue amongst team members, emphasizing the importance of teamwork in achieving shared objectives.

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What strategies do you use to track performance and outcomes in your department?

Discuss your experience with data analysis and tracking metrics that reflect team performance. Explain how you use tools to gather data on referral trends, cost savings, and efficiency measures. Share examples of how this data influences decision-making and program adjustments for enhanced patient care.

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Can you give an example of how you’ve led a team through a challenging period?

Provide a specific instance where you faced challenges, such as staffing shortages or regulatory changes. Discuss your leadership style and how you motivated your team to remain focused and collaborative despite the challenges. Emphasize communication, support, and flexibility as key elements in navigating difficulties.

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What is your approach to coaching team members in clinical decision-making?

Emphasize your commitment to professional development by discussing how you mentor and coach your team in clinical acumen and decision-making. Share examples of methods you use, such as one-on-one feedback sessions or team training workshops to enhance their critical thinking skills and ensure consistent application of Utilization Management guidelines.

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How do you monitor and ensure quality in the referral review process?

Detail the importance of having well-defined criteria for referral review. Discuss the tools and processes you implement to assess the quality of reviews and how you provide feedback to team members. Mention how periodic audits and performance evaluations play a role in maintaining high standards within the referral process.

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What role do you think communication plays in your position as RN Supervisor?

Communication is vital in your role as an RN Supervisor UM Prior Authorization. Discuss how effective verbal and written communication helps clarify expectations with your team, facilitates collaboration with physicians, and ensures that all parties involved are well-informed. Highlight your strategies to foster open dialogue and active feedback loops.

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How do you incorporate patient-centric care into your management practices?

Share your belief in placing patients at the heart of every decision. Discuss how you emphasize the patient experience in Utilization Management and involve your team in developing approaches that prioritize patient needs. Explain any initiatives you’ve undertaken to enhance patient satisfaction and ensure their voices are heard in care plans.

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What do you consider the most rewarding aspect of being an RN Supervisor UM Prior Authorization?

Reflect on the joy and fulfillment you find in leading a team that makes a tangible difference in patients' lives. Discuss how facilitating access to quality healthcare and supporting your team’s growth and development are among the most rewarding aspects of your career, reinforcing your commitment to community service.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 23, 2025

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