Supervisor Production Floor

As a Supervisor Production Floor at SelectQuote, your main responsibilities include overseeing departmental personnel, ensuring effective training and orientation for new staff, delegating assignments, and managing daily workflows in the pharmacy. You will also evaluate the performance of team members, assist with corrective disciplinary actions, and participate in hiring processes, ensuring that our pharmacy operations meet our internal standards while delivering quality service.

To become the Supervisor Production Floor at SelectQuote, you are required to hold a Bachelor’s Degree in a related field or have equivalent work experience. Additionally, having at least 2 years of experience in clinical manufacturing and over 3 years of leading fast-paced teams is essential. Familiarity with Six Sigma principles and holding a Six Sigma Green or Yellow Belt is preferred, showcasing your commitment to process improvement and operational excellence.

In the role of Supervisor Production Floor at SelectQuote, you play a crucial part in quality improvement by collaborating with the Pharmacy Manager and Assistant Manager to develop and implement Performance Improvement Plans (PIPs). Your involvement in evaluating and enhancing processes directly contributes to improving service delivery and patient care, ensuring that we maintain our commitment to high-quality pharmacy operations.

To excel as Supervisor Production Floor at SelectQuote, strong time management and problem-solving skills are vital. You should also possess effective conflict management abilities, excellent communication skills, and high professional ethics. With your strong interpersonal skills, you'll interact with various management levels, staff, and customers. Proficiency in pharmacy software is also necessary for this role.

The work environment for the Supervisor Production Floor at SelectQuote is primarily indoors, with moderate noise levels. While most duties involve office work and sitting for extended periods, occasional travel to operational sites may be required. Safety and health regulations are strictly observed to maintain a safe working environment for all employees.

When answering this question, focus on specific examples from your previous roles. Share how you effectively managed team dynamics, delegated tasks, and maintained performance metrics while adapting to rapid changes.

To respond effectively, describe your conflict resolution strategy. Emphasize communication and mediation skills, providing an example of a past conflict you successfully navigated to maintain team harmony.

Provide a relevant example where you identified an inefficiency and led a change. Discuss the steps you took, the outcome of your initiatives, and how it benefited your team or organization.

Explain your approach to onboarding, discussing structured training programs, mentorship, and ongoing support you provide to ensure new employees feel confident and capable.

Share your experience with performance evaluations. Discuss the criteria you use, the feedback process, and how you address areas needing improvement while balancing positive reinforcement.

Emphasize your understanding of relevant regulations and standards in the pharmacy industry. Detail your methods for monitoring compliance and the role of team training in ensuring adherence to policies.

Talk about specific motivational techniques, such as recognizing accomplishments, setting clear goals, and promoting a culture of collaboration and respect to foster engagement.

Discuss your approach to prioritization, including tools or methodologies you utilize (like time blocking or task lists) to ensure critical tasks are completed efficiently without compromising quality.

Identify qualities such as strong leadership skills, effective communication, empathy, and adaptability. Provide examples of how these qualities have positively impacted your performance as a supervisor.

Share your methods for staying informed, such as attending relevant workshops, networking with industry professionals, subscribing to industry newsletters, or participating in professional organizations.