Student Services Advisor

As a Student Services Advisor at Unitek Learning, your primary role is to support student success throughout their academic journey. Responsibilities include regular outreach to students through various communication channels, conducting proactive check-ins, assisting with orientation preparation, managing at-risk advising, and facilitating student engagement activities. You'll also work closely with internal departments to provide comprehensive support and problem resolution, ensuring that students have access to necessary resources.

To qualify for the Student Services Advisor position at Unitek Learning, a minimum of a Bachelor’s degree is required. Experience in counseling, education, or a related field is preferred. Strong communication skills, both written and oral, along with excellent organizational abilities and comfort with technology are essential. A commitment to integrity and a strong work ethic will also be key components for success in this role.

The work environment for a Student Services Advisor at Unitek Learning is fully remote, offering flexibility and the opportunity to engage with students from various backgrounds. As this role involves collaboration with different departments, you will often participate in team meetings and virtual events. The culture fosters support and teamwork, making it easy to contribute towards the shared goal of student success.

Student retention is a key focus for a Student Services Advisor at Unitek Learning. You will implement communication campaigns, conduct regular outreach, and support initiatives aimed at engaging students in their programs. By providing continuous support, addressing students' issues proactively, and promoting available resources, you will play an essential role in helping students stay on track and successfully complete their programs.

Working as a Student Services Advisor at Unitek Learning comes with competitive benefits, including medical, dental, and vision coverage starting after 30 days. You'll also enjoy generous vacation time, paid holidays, a 401K with company matching, and leadership development opportunities. Additionally, tuition assistance is available for you and your family, enhancing the overall appeal of this rewarding career path.

When supporting a struggling student, I would first initiate a compassionate conversation to understand their challenges. It's important to assess the root causes of their struggles, whether they are academic, personal, or logistical. Once I have clarity, I would guide them to university resources such as tutoring or counseling, while also maintaining regular check-ins to monitor their progress and provide ongoing encouragement.

In my previous roles, I've consistently engaged students through personalized outreach via phone, email, and virtual meetings. I prioritized creating a welcoming environment that encourages students to share their concerns. By maintaining consistent communication and initiating proactive outreach, I ensure students feel supported and involved throughout their academic experience.

I once worked with a student who was upset about their course load. Initially, they felt overwhelmed. I took the time to listen to their concerns and validated their feelings. Together, we outlined potential solutions, including adjusting their course schedule and connecting them with tutoring resources. By demonstrating empathy and offering concrete options, the situation was resolved positively.

To motivate students, I employ a mix of encouragement and accountability. Setting achievable goals with students helps them visualize their progress and feel a sense of accomplishment. I also regularly check in to celebrate their achievements, no matter how small, reinforcing their motivation to continue. Building a rapport and understanding their unique motivators is essential in this process.

Prioritizing tasks involves assessing student needs based on urgency and impact. I maintain organized lists of follow-up actions for each student, categorizing them by deadlines and importance. Regularly reviewing my responsibilities and adjusting my schedule accordingly helps ensure that all students receive the timely support they deserve.

Collaboration is crucial for a Student Services Advisor. By working closely with academic departments, support services, and other teams, I can provide comprehensive support to students. This collaboration helps ensure that all student inquiries are addressed efficiently, and information flows seamlessly, enhancing the overall experience for our students.

I have a solid understanding of compliance regulations, including FERPA, which governs the confidentiality of student information. I prioritize handling sensitive student data with utmost care and ensure that all interactions align with these regulations, safeguarding student privacy while promoting their success.

To gather feedback, I often implement surveys and hold focus group discussions with students after key events or milestones in their programs. Additionally, I encourage open communication through check-ins, where students can share their thoughts candidly. Analyzing this feedback helps inform improvements in our processes and services.

A positive student experience is vital as it directly impacts retention and success rates. When students feel supported and engaged, they are more likely to remain committed to their educational goals. A positive experience fosters a sense of belonging, which motivates students to thrive academically and personally, ultimately benefiting the institution as well.

Staying current with student resources involves continuous learning, attending departmental trainings, and networking with colleagues. I regularly review updates from academic departments about available support services, such as tutoring or counseling, and I also reach out to students for feedback about what they find most helpful. This enables me to provide accurate information and relevant recommendations to students.