Infor Application System Analyst I

The Infor Application System Analyst I at UMMS is responsible for routine analysis and design support for applications, daily tracking of operational issues, and providing support to end users. This role includes performing applications testing and drafting various types of documentation. Collaborating on project work and assisting in designing applications under change management are also key responsibilities.

To apply for the Infor Application System Analyst I role at UMMS, candidates should have a bachelor’s degree in a health, science, or business field, or substantial relevant professional experience. While one year of experience in information applications or business analysis is preferred, experience as a provider or clinician can also be considered a substitute. IT certifications related to the job function are also preferred.

Customer service experience is highly valuable for the Infor Application System Analyst I role at UMMS. The position requires the ability to analyze and resolve customer needs, making problem-solving skills essential. Experience in a customer service environment helps candidates effectively manage user support requests and enhances communication with end users.

Career growth for an Infor Application System Analyst I at UMMS can be significant, as the role offers exposure to various aspects of healthcare IT. Employees can enhance their skills through ongoing professional development programs and in-service training, potentially advancing to higher-level analyst roles or management positions within the organization.

The work environment for the Infor Application System Analyst I at UMMS is collaborative and supportive. The focus is on high-quality healthcare delivery, and there’s a strong emphasis on teamwork and sharing knowledge. Employees are encouraged to participate in educational programs and contribute ideas that foster innovation and improvement.

When answering this question, express your passion for healthcare technology and how UMMS's commitment to high-quality care aligns with your professional values. Highlight specific aspects of UMMS that resonate with you, such as their innovative approach or the opportunity to impact patient care.

Discuss your relevant experience in application or business analysis, focusing on specific projects you've worked on. Share examples of how you identified user needs, recommended solutions, or improved application functionality, emphasizing your analytical skills and problem-solving capabilities.

Explain your approach to managing difficult support requests, including how you assess the situation, communicate with the user, and implement solutions. Highlight your commitment to providing excellent customer service while showcasing your problem-solving skills.

Discuss your specific experience with application testing, including the methods and tools you've used. Provide examples of how you contributed to testing phases in previous roles and how your efforts helped enhance application performance or user satisfaction.

Share your strategies for staying informed about health IT trends, such as reading industry publications, attending conferences, or participating in relevant online communities. Emphasize your commitment to continuous learning and professional development in the rapidly evolving field.

Provide a specific example of a time you had to escalate an issue, describing the context and the steps you took to address it. Highlight your ability to assess complexity and make judicious decisions about when to escalate, demonstrating effective communication and collaboration skills.

List the specific tools, software, or applications you have experience with that are applicable to the Infor Application System Analyst I position. Provide details on how you've utilized these tools in previous roles to support your applications or analyze data.

Share a detailed example of a process you improved in application support. Discuss the challenges faced, the actions you took, and the measurable results that followed. This showcases your analytical thinking and initiative in enhancing efficiency and user satisfaction.

Discuss your organizational strategies and time management techniques that help you prioritize tasks effectively. Provide examples of how you have successfully met deadlines without compromising quality in previous roles, highlighting your ability to thrive in a dynamic work environment.

Explain your approach to gathering user requirements, including conducting interviews or surveys, observation, and analysis of current workflows. Emphasize your focus on empathy and understanding user perspectives, which are crucial for successful implementation.