Keyholder (PT) - 2ND & PCH

The Keyholder (PT) at UNTUCKit is responsible for a variety of vital tasks that include creating an engaging work environment, executing training programs, ensuring high levels of customer satisfaction, and managing daily store operations such as opening and closing procedures. You will also be interacting closely with customers to understand their needs and provide product information, making the role both dynamic and rewarding.

To be a successful Keyholder (PT) at UNTUCKit, you should have prior management or sales associate experience, as well as a solid understanding of retail operations. Proficiency in Apple products and POS systems is required, along with strong communication skills and a customer service focus. A high school diploma is also necessary, along with flexibility in your schedule to accommodate retail hours.

The work environment at UNTUCKit for a Keyholder (PT) is described as casual and supportive, where creativity and enthusiasm are welcomed. You will work collaboratively with your team to ensure a fun shopping experience for customers, promoting the company’s core values of kindness, teamwork, and communication. This upbeat atmosphere is designed to foster mentorship and engagement among staff.

UNTUCKit is committed to the professional development of its Keyholder (PT) employees through various training programs and resources, including UNTUCKit University training. You'll have the opportunity to engage in daily chat-in activities designed to enhance skills and knowledge about products, ensuring you are well-equipped to lead and inspire your team and provide excellent customer service.

The pay for the Keyholder (PT) position at UNTUCKit ranges from $20 to $22 per hour, depending on experience. In addition to competitive pay, the position includes a 401k retirement plan, paid time off, wellness resources, and opportunities for training and development, creating a holistic package that values employee well-being and growth.

When answering this question, highlight your past retail management or associate experience and emphasize your understanding of excellent customer service. Discuss your communication style and how you can motivate and engage with a team, aligning your values with UNTUCKit’s core principles.

You can frame your answer by discussing your approach to assessing customer needs, your familiarity with UNTUCKit products, and share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.

Provide a specific example that showcases your leadership skills, including how you set expectations, deployed tasks, and fostered a positive team dynamic. Emphasize results achieved and feedback received.

Focus on your conflict resolution strategies by sharing a relevant experience. Highlight the importance of communication, understanding different perspectives, and working collaboratively to find solutions, which underscores your commitment to teamwork.

Talk about your motivational techniques, whether through recognition, setting clear objectives, or creating a fun atmosphere. Share any effective strategies you've used previously that helped elevate team performance.

Discuss the importance of organization and regular maintenance. Share your strategies for delegating tasks, conducting regular checks, and instilling a sense of pride and responsibility within your team regarding the store's appearance.

Describe your understanding of customer needs and how you would leverage product knowledge to suggest complementary items. Provide an example of how you’ve successfully cross-sold in the past by being attentive and making relevant recommendations.

Share personal tactics for staying upbeat and productive during quieter times, such as focusing on organizing the sales floor, working on personal development, or preparing for busier periods, showing your commitment to the role.

Discuss how a great customer experience is built on understanding customer needs, providing friendly service, and creating a lasting positive impression that encourages return visits.

Reiterate the importance of product knowledge in retail, mentioning any experience you have with UNTUCKit or similar brands. Demonstrating enthusiasm for learning about products will resonate well with your interviewer.