Sales Associate - The Shops at La Cantera - job 1 of 2

As a Sales Associate at UNTUCKit, your primary responsibilities will include ensuring customer satisfaction through excellent sales service, assessing customer needs, and providing comprehensive information about our product offerings. You'll create a welcoming shopping environment while maintaining the sales floor and stockroom. Additionally, you'll be responsible for managing multiple customers simultaneously, contributing to brand decisions based on customer feedback, and achieving individual and team sales goals.

To apply for the Sales Associate position at UNTUCKit, candidates should have prior retail or customer service experience. A basic understanding of sales principles, strong communication skills, and a customer service focus are essential. While a high school diploma is required, a BA/BS degree is considered a plus. Proficiency in utilizing Apple technology and Omnichannel POS systems will also be beneficial for success in this role.

As a Sales Associate at UNTUCKit, you can expect to work a flexible schedule based on store and company needs. This may include day, evening, weekend, and holiday shifts. Dependable attendance and punctuality are vital, and candidates should be comfortable working alone, including tasks like opening and closing the store.

Yes, UNTUCKit offers a variety of benefits for Sales Associates. These benefits include a retirement plan (401k), paid time off, public holidays, and access to training and development resources. Employees can enjoy a casual working environment, as well as wellness resources to support their well-being.

Successful Sales Associates at UNTUCKit should possess solid communication and interpersonal skills, have a strong customer service focus, and be able to work collaboratively as part of a team. Proficiency in Apple technology and Omnichannel POS systems is important, alongside the ability to be a self-starter and manage multiple customers at once while providing an enjoyable shopping experience.

Excellent customer service as a Sales Associate involves actively listening to customers, understanding their needs, and providing helpful recommendations. It's about creating a warm atmosphere and ensuring that each customer feels valued and appreciated throughout their shopping experience.

Handling a difficult customer requires patience and empathy. I would listen attentively to their concerns, acknowledge their feelings, and try to find a resolution that addresses their needs. My goal would be to turn their experience around, ensuring they leave satisfied.

I recall a time when I set a personal goal to increase my sales by 20% within a month. To achieve this, I focused on understanding customer preferences and tailored my recommendations accordingly. By building rapport with customers and utilizing effective upselling techniques, I exceeded my sales goal by 5% during that month.

To maintain an organized sales floor, I prioritize tasks by regularly checking the layout and ensuring products are well-stocked and neatly arranged. I also take a few moments during quiet periods to tidy up displays and ensure everything is in its right place, which helps enhance the overall shopping experience.

Staying motivated during busy sales periods involves focusing on the positive experience I can create for customers. I remind myself of the impact I can have and celebrate small wins throughout the day. Additionally, collaborating with my team and maintaining a light-hearted attitude keeps energy levels high.

I have experience using various POS systems, including Omnichannel options, which help streamline transactions and enhance customer service. I’ve learned to navigate these systems efficiently, ensuring fast checkouts while ensuring accuracy in handling sales.

Contributing to a positive team culture means being supportive, communicative, and open to collaboration. I would share ideas, celebrate team achievements, and support my colleagues, helping foster a sense of camaraderie and shared success.

UNTUCKit is known for its unique clothing designed for a relaxed fit that can be worn untucked. The brand offers stylish options for both men and women, catering to those looking for comfort without sacrificing style. I appreciate how the brand encourages a lifestyle that embraces casual elegance.

I assess a customer's needs by observing their body language and engaging them in friendly conversation. I ask open-ended questions to understand what they're looking for, whether it's a specific item or general guidance, which allows me to provide tailored recommendations.

I want to work as a Sales Associate at UNTUCKit because I'm passionate about retail and enjoy helping customers discover the perfect styles. The company's core values resonate with me, and I appreciate its commitment to creating a fun, collaborative environment where I can thrive and make a positive impact.