Keyholder (PT) - The Shops at Stonefield

As a Keyholder at The Shops at Stonefield, your primary responsibilities will include creating a welcoming environment for both customers and associates, managing daily operations such as opening and closing the store, providing exceptional customer service, and executing UNTUCKit University training. You'll also engage in daily chat-in activities, ensuring that staff are motivated and well-coordinated, and maintain a tidy sales floor.

To be considered for the Keyholder position at The Shops at Stonefield, candidates should have a proven background in retail management or as a sales associate, possess a solid understanding of customer service principles, and be proficient with Apple products and Omni-channel POS systems. A high school diploma is required, and previous experience in a supervisory role is highly beneficial.

Absolutely! Customer service is at the heart of the Keyholder role at The Shops at Stonefield. You will be responsible for ensuring high levels of customer satisfaction by assisting shoppers with finding products, understanding features, and making purchasing decisions. Your ability to connect with customers will be key to creating a fun and relaxed shopping experience.

The work environment at The Shops at Stonefield is designed to be casual and enjoyable, focusing on collaboration and positive interactions. You’ll have the opportunity to work alongside a diverse team that values kindness, communication, and mentorship, making it a great place to grow both personally and professionally.

Keyholders at The Shops at Stonefield receive a range of benefits, including a retirement plan (401k), paid time off, wellness resources, and training and development opportunities. Our focus on a balanced work-life environment allows you to enjoy retail work while also advancing your career.

In answering this question, provide specific examples of your past management positions, detailing responsibilities that showcase your ability to lead a team, motivate others, and create an engaging shopping environment. Focus on achievements that highlight your customer service skills as well.

When addressing this question, illustrate your problem-solving abilities by sharing an example where you successfully turned around a negative customer experience. Emphasize the importance of listening, empathy, and finding a resolution that satisfies the customer while adhering to company policies.

Talk about your approach to team motivation, which can include regular communication, setting clear expectations, recognizing achievements, and fostering a culture of collaboration. Cite any specific initiatives you’ve implemented in the past that resulted in a more engaged team.

Outline your training strategy, emphasizing hands-on guidance, collaborative exercises, and ongoing support. Describe the importance of ensuring new hires understand product features, customer service techniques, and company values from day one.

Share your perspective on customer service, which might include active listening, empathy, promptness, knowledge of products, and follow-up. Highlight how these elements not only satisfy customers but also lead to repeat business and positive word-of-mouth.

Discuss your dedication to continuous learning through industry publications, attending workshops, and keeping an eye on competitors. Mention how this knowledge aids you in making sales and providing valuable advice to customers.

Provide a concrete example showcasing your sales techniques, perhaps detailing a promotional event or a strategy you deployed that resulted in a noticeable boost in sales. Use this as an opportunity to showcase your sales acumen and creativity.

Explain your methods for maintaining a clean store, such as regularly assigning tasks to team members, establishing a routine for daily upkeep, and leading by example. Show how you believe a clean environment enhances the shopping experience.

Highlight the importance of teamwork in a retail setting, discussing how collaboration among staff leads to better customer service, a positive work environment, and overall store success. Provide examples of how you've contributed to a strong team dynamic.

In your response, articulate your passion for retail and what attracts you specifically to The Shops at Stonefield. Share how the company's core values resonate with your personal ethos and your desire to make a positive impact in the store's community.