Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
#892 - Proactive Grace Support - M365 Ambassador (Spanish) image - Rise Careers
Job details

#892 - Proactive Grace Support - M365 Ambassador (Spanish)

Company Description

Upwork, in collaboration with a leading American multinational technology company, is looking for a Spanish Speaking M365 Grace Period Support Specialist. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have expertise in M365 products and a passion for innovation, we encourage you to apply.

About Upwork:
Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client’s business products, a game-changing initiative that will define the future of technology.

Job Description

About the Role:
The client is seeking skilled and experienced M365 Grace Period Support Specialist to support Spanish Speaking clients. The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in “Grace” period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.

Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional person to join our dynamic team.

Qualifications

What should you have:

  • Strong command of the English and Spanish language
  • Superior communication skills including active listening
  • General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)
  • Experience with Microsoft 365 web applications and feature sets
  • Excellent problem-solving skills
  • Strong interpersonal skills
  • Persuasion skills are a plus
  • ​​A positive attitude and the ability to build relationships with clients
  • Ability to speak a second language may be advantageous

Device Specifications:

  • Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools
  • Windows 10 Pro (latest updates installed)
  • Minimum of 8 GB RAM (16 is recommended)
  • Core i3 processor (i5 is recommended)
  • Minimum of 256GB Hard disk (256 SSD is recommended)
  • LAN (local access network) required
    • For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
  • A minimum of 25 Mbps download speed & 10 Mbps upload speed
  • No 3rd-party antivirus software installed
  • Media devices that are Teams compliant
  • Microphone/headset with background noise canceling (not a phone headset)
  • Webcam, preferably compatible with Windows Hello Technology

If you are selected to move forward you will need to complete the following steps with our onboarding team:

  • Background check and authorization
  • Identity check and location check
  • Live hardware check confirming the technical specifications required for the role
  • Payroll vendor documentation

Additional Information

  • Fortune 500 Client
  • Competitive Pay
  • Remote Work

All your information will be kept confidential according to EEO guidelines.

Upwork Glassdoor Company Review
3.8 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Upwork DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Upwork
Upwork CEO photo
Hayden Brown
Approve of CEO
Similar Jobs
Photo of the Rise User

Join Upwork Managed Services to contribute your Cantonese language skills to exciting recording projects as part of a flexible talent pool.

Photo of the Rise User

We are seeking a skilled M365 Administrator who is fluent in Chinese to join a global tech leader and support their IT ticketing needs.

Photo of the Rise User
Posted 10 days ago

As a pivotal member of Cielo, the Vice President – Client Services will drive client success and operational excellence in remote talent acquisition.

Photo of the Rise User

Enhabit Home Health & Hospice is looking for a Full-time weekend RN to deliver exceptional home-based patient care with a focus on innovation and collaboration.

We are seeking a detail-oriented Customer Collections Specialist to effectively manage delinquent utility accounts and enhance customer relations in Tampa, Florida.

Photo of the Rise User

Join Allied Universal as a Security Professional in San Francisco and help maintain a secure environment for clients and visitors.

Join CommonSpirit Health as a Certified Medical Assistant and play a key role in delivering holistic care to patients in a supportive healthcare team environment.

Ochsner Hybrid Meridian - Central Mississippi Region - Mississippi
Posted 6 days ago

Ochsner Health is seeking an Access Navigator to expertly manage referral processes and enhance patient access in our Meridian location.

Join a mission-driven team in Newark as a Peer Support Specialist, empowering individuals on their recovery journey with personal insight and support.

Photo of the Rise User

Join FlatWorld as a Customer Service Representative and contribute to making education more accessible with our digital-first textbooks.

Posted 14 days ago

As a Telemetry Nurse at St. John’s Regional Medical Center, you'll play a vital role in providing cardiac care and monitoring for patients while working alongside a skilled team.

Photo of the Rise User

Seeking a dedicated Customer Service Representative to enhance our team in Plano, Texas.

Photo of the Rise User
American Express Hybrid Salt Lake City, Utah, United States
Posted 9 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Be a pivotal part of American Express by leading a team to ensure an extraordinary customer experience at the Centurion Lounge in Salt Lake City.

Seeking a proactive Senior Computer User Support Specialist to provide top-notch technical support and maintain IT systems for government clients.

Photo of the Rise User
Leapfrog Services Hybrid Atlanta, Georgia, United States
Posted 7 days ago

Join Leapfrog Services as an IT Support Analyst and be part of a talented team delivering top-notch technical support across diverse networks.

Our vision is independent talent at the heart of every business. Our mission is to create economic opportunities so people have better lives.

252 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Contract, remote
DATE POSTED
January 8, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cleveland just viewed Contracts Assistant at Macmillan Learning