Valsoft Corporation acquires and grows vertical market software businesses that provide mission-critical solutions across a wide range of industries. Headquartered in Montreal, Canada, Valsoft is part of the larger Valnet and Aspire Software families, backed by a unique buy-and-hold philosophy that allows acquired companies to focus on long-term growth rather than short-term exits.
We empower our companies with the resources, expertise, and autonomy to thrive—while preserving their entrepreneurial spirit and deep industry knowledge. Joining a Valsoft company means becoming part of a global network of software professionals passionate about innovation, operational excellence, and customer success.
As the Director of Customer Success & Revenue, you will own the full lifecycle of our customer relationships — from onboarding and adoption to renewal and expansion. You’ll lead the Customer Success, Account Management, and Professional Services teams while partnering closely with Sales and Product to maximize customer value, reduce churn, and grow revenue. This is a highly visible, cross-functional leadership role that blends operational excellence with strategic growth.
As the Director of Customer Success & Revenue, you will own the full lifecycle of our customer relationships — from onboarding and adoption to renewal and expansion. You’ll lead the Customer Success, Account Management, and Professional Services teams while partnering closely with Sales and Product to maximize customer value, reduce churn, and grow revenue. This is a highly visible, cross-functional leadership role that blends operational excellence with strategic growth.
Key Responsibilities:
🔹 Customer Success & Account Management Lead and scale the Customer Success and Account Management teams to ensure customer satisfaction, retention, and expansion Build processes and playbooks to drive product adoption, usage, and ROI for customers Monitor key metrics (NPS, renewal rate, churn, health scores) and implement data-driven improvements
🔹 Revenue Growth Own customer expansion strategy through upsells, cross-sells, and value realization Partner with Sales and Marketing to align customer growth campaigns and revenue targets Forecast renewals and expansion revenue, and proactively manage risks
🔹 Professional Services & Onboarding Oversee implementation and onboarding processes to ensure timely and effective customer go-lives Improve delivery frameworks, resource allocation, and client readiness assessments
🔹 Strategic Leadership Serve as the voice of the customer internally, influencing product roadmap and support processes Collaborate with Sales, Product, Support, and Marketing to build an integrated customer journey Report directly to the executive leadership team on customer health and growth trends
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Join Valsoft Corporation as their Director of Customer Success & Revenue, and become a pivotal force in enhancing the relationships we have with our customers. At Valsoft, we pride ourselves on acquiring and nurturing vertical market software businesses that deliver essential solutions across diverse industries. In this highly visible leadership role, you'll take ownership of the entire lifecycle of customer relationships – from onboarding to renewal and expansion. You'll collaborate closely with our Sales and Product teams to implement strategies that maximize customer value, minimize churn, and facilitate growth. Your leadership will expand our Customer Success and Account Management teams while establishing processes that ensure product adoption and usage. With a data-driven mindset, you'll monitor key metrics like NPS and churn rates to make informed decisions that propel our customers and their successes. You will also oversee our professional services and onboarding, streamlining processes to guarantee a smooth transition for customers. Valsoft fosters a culture of operational excellence paired with entrepreneurial spirit, empowering you to influence our product roadmap by serving as the voice of the customer. If you're ready to make an impact in a dynamic, customer-centric environment, come be a part of our global network of innovators at Valsoft Corporation.
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Founded in 2011, Valsoft is a vertical software business that provides mission-critical solutions in their respective niche or market.Velsoft is located in Canada
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