Billing Coordinator - job 1 of 2

The Billing Coordinator at Veolia North America is responsible for ensuring timely and accurate customer billing. This includes engaging with the Technical Customer Advisor to verify job completions, matching manifests with job requests, handling billing inquiries, and addressing any discrepancies quickly. The goal is to streamline the invoicing process while maintaining a high standard of accuracy in every aspect of billing.

To qualify for the Billing Coordinator position at Veolia North America, candidates should possess a high school diploma, along with some invoicing or financial experience. Familiarity with computer invoicing systems is essential, and a basic understanding of waste streams and disposal methods is advantageous. Strong numerical skills, attention to detail, and the ability to work collaboratively are also critical for success in this role.

Billing Coordinators at Veolia North America enjoy a robust benefits package that includes health, dental, and vision insurance, paid time off, and participation in an employer-sponsored 401(k) plan. These benefits are designed to support employees’ overall well-being and long-term financial security, demonstrating Veolia's commitment to its workforce.

The Billing Coordinator role at Veolia North America is pivotal in maintaining seamless financial operations, which directly aligns with the company's mission of delivering top-notch water, waste, and energy management services. By ensuring accurate invoicing and addressing billing queries effectively, the Billing Coordinator helps reinforce client trust and satisfaction, ultimately contributing to the company's reputation and success.

A successful Billing Coordinator at Veolia North America should be very numerate, detail-oriented, and highly organized. Proficiency in invoicing software and the ability to learn quickly about hazardous waste business practices are important. Moreover, the capacity to collaborate effectively with colleagues across different functions is essential for resolving issues and ensuring billing accuracy.

When discussing your invoicing experience, be specific about the systems you’ve used and any special techniques you've developed to ensure accuracy and efficiency. Highlight your familiarity with documentation processes, how you've handled discrepancies, and your overall approach to maintaining data integrity.

Prioritization is key in a fast-paced billing environment. Explain your process, such as assessing urgency based on due dates or amounts, using organizational tools to track progress, and communicating with team members to ensure that critical tasks are addressed promptly.

In response to a billing dispute, emphasize the importance of remaining calm and professional. Discuss how you'd gather all relevant details, consult with the Technical Customer Advisor if needed, and propose a solution that addresses the customer's concerns while ensuring compliance with company policies.

To ensure accuracy, detail methods such as double-checking your work, using checklists, and leveraging technology for error reduction. Emphasize the importance of attention to detail in billing and your commitment to maintaining high standards.

Provide a specific example that highlights your ability to communicate effectively and work towards a common goal. Focus on the steps you took to facilitate collaboration, keep everyone informed, and how the situation was resolved, showcasing your problem-solving skills.

Share your passion for financial operations as well as your alignment with Veolia's mission of sustainability and efficiency. Highlight what drew you to the company, such as its commitment to environmental stewardship or the comprehensive benefits package, which showcases a supportive work culture.

Discuss methods you use to cope with stress, like maintaining a positive attitude, prioritizing tasks efficiently, taking short breaks, and practicing time management skills. Emphasize your adaptability and the strategies you implement to stay focused during busy periods.

If you have specific experience, share clear examples and how you’ve applied it in your previous roles. If lacking direct experience, articulate your understanding of the importance of responsible waste management and your eagerness to learn more through the Billing Coordinator position.

Emphasize your proactive learning approach. Provide examples of how you’ve successfully adapted to new technologies in the past, whether through formal training, self-study, or seeking guidance from colleagues, highlighting your eagerness to embrace new tools.

Share a specific situation in which your attention to detail directly impacted a project's success. Explain the context, your actions, and the positive outcomes that resulted from your careful work, underscoring the importance of precision in billing.