Account Manager

Skills

• Strong business acumen
• Ability to engage and influence various stakeholders
• Excellent written and verbal communication skills
• Analytical and decision-making abilities
• Project and program management experience

Responsibilities

• Develop and manage relationships with key stakeholders
• Drive client retention, renewals, upsells, and satisfaction
• Collaborate with internal teams to optimize processes and troubleshoot
• Identify and pursue new revenue opportunities
• Ensure accurate billing and invoicing

Education

• Minimum 3+ years in Customer Support, Account Management, or related roles
• Experience working with state and local governments preferred

Benefits