General Manager - job 1 of 3

As the General Manager at Via, your primary responsibilities include managing the daily operations of our innovative intermodal transit service, supervising dispatchers and shift managers, and developing good relationships with our driver partners and community leaders. You'll also prepare reports, analyze operational processes, and ensure compliance with relevant regulations while providing the team with clear metrics and KPIs to track progress.

To be eligible for the General Manager position at Via, candidates should have at least 8 to 10 years of experience in operations management, along with proven leadership skills and experience managing teams. You must also possess strong communication skills, a detail-oriented mindset, and the ability to manage multiple tasks efficiently. Experience in the transit industry is a plus but not a strict requirement.

Working as a General Manager at Via offers a unique experience of being at the forefront of a tech company that is changing transportation globally. You'll have the freedom to build solutions, foster a positive work culture, and lead a committed team dedicated to providing exceptional customer service, all while having a significant impact on local mobility solutions.

The General Manager at Via can enhance operational processes by preparing detailed reports, analyzing data for insights, and continually assessing allocation of resources. By developing clear metrics for performance and working collaboratively with the team, you'll be able to identify areas for improvement that drive efficiency and customer satisfaction.

The base salary for the General Manager role at Via is between $110,000 and $160,000, reflecting the candidate's experience, knowledge, and skill set. In addition, Via offers a robust benefits package, including free medical plans and 401K matching.

Managing high-pressure situations involves clear communication and quick thinking. Begin by actively listening to the concerns of your drivers and dispatchers. Demonstrate your problem-solving skills by presenting creative solutions and showcasing your ability to prioritize essential operational issues effectively.

My leadership style focuses on empowerment and collaboration. I believe in fostering open communication, encouraging team members to share their ideas, and providing support to develop their skills. By creating a cohesive environment, I motivate my team to achieve their best work and work harmoniously together.

To monitor KPIs effectively, I would establish clear metrics and utilize data analytics tools to track progress in real-time. Regular check-ins with the team would also ensure transparency around performance and allow for adjustments in strategy when needed, always aligning with our overall operational goals.

Prioritizing tasks requires a strategic approach. I assess the urgency and impact of each project, set clear deadlines, and delegate tasks when possible. Using project management tools helps me keep track of responsibilities and ensures that we stay on target without compromising quality.

I have led initiatives that focus on customer feedback and implemented changes based on those insights. For example, I’d review customer interactions, gather team input, and develop training sessions that center around providing exceptional service while ensuring that the team remains engaged in the process.

When handling conflicts, I prioritize a calm and diplomatic approach. I would bring the involved team members together to facilitate an open discussion, encouraging both parties to share their perspectives. I guide them towards finding a mutually beneficial solution and reinforcing a collaborative atmosphere.

Data analysis is pivotal in my decision-making process. It provides objective insights into performance, highlights trends, and identifies areas needing improvement. Decisions supported by data lead to more effective outcomes while minimizing risks and enhancing overall operational efficiency.

In one instance, I noticed inefficiencies in our scheduling process. I researched alternative methods, implemented a new scheduling software, and trained my team on its features. This improved workflow, reduced overtime, and ultimately enhanced driver satisfaction and customer service experience.

I thrive in fast-paced environments because they present exciting challenges and opportunities for growth. The dynamic nature pushes me to think creatively and rapidly solve problems while inspiring my team to remain agile and committed to delivering outstanding results.

To ensure compliance, I would regularly review relevant regulations and conduct training sessions to keep the team updated. Furthermore, I would establish a compliance monitoring system and maintain open communication with external partners to ensure that we meet all requirements effectively.