Senior Process Black Belt

As a Senior Process Black Belt at Wrist, you will lead and manage various business process improvement projects, focusing on enhancing efficiency, quality, and customer satisfaction. You will collaborate with cross-functional teams, conduct thorough analyses of existing processes, and utilize Lean Six Sigma methodologies to redesign and optimize workflows, ensuring that projects are aligned with organizational goals.

To qualify for the Senior Process Black Belt role at Wrist, you should have a bachelor's degree in Business or Supply Chain Management, a Lean Six Sigma Black Belt certification, and at least 10 years of experience in operations/technical management. Additionally, 5 years of experience in a shared service setup and proven expertise in various continuous improvement techniques are essential.

In this role at Wrist, the Senior Process Black Belt will manage complex improvement projects across different functions, including Operations, HR, Finance, IT, and Business Intelligence. You will identify opportunities tailored to the marine supply industry, develop innovative solutions, and implement best practices for operational excellence.

Wrist encourages continuous learning through staying updated on industry trends and best practices. As a Senior Process Black Belt, you will share knowledge and insights with team members, mentor junior staff, and foster organizational capabilities to enhance professional development and operational efficiency.

The working conditions for a Senior Process Black Belt at Wrist are hybrid with flexible schedules. The position is based in our Times Plaza Building in Manila, and the role may involve accommodating global operations, so flexibility and the willingness to travel are key components of the job.

Certainly! In my previous roles, I have extensively applied Lean Six Sigma methodologies to identify process inefficiencies, streamline operations, and enhance service quality. I focus on data-driven decision-making and prioritize projects that yield the greatest impact on performance and customer satisfaction, resulting in measurable improvements.

I foster a culture of collaboration and open communication, ensuring that all team members understand the project objectives and their roles. I provide ongoing support and mentoring, encourage creative problem-solving, and celebrate milestones to keep the team motivated and aligned with our goals.

Effective stakeholder engagement begins with building strong relationships based on trust and transparency. I communicate clearly with all stakeholders, involve them in the decision-making process, and actively seek their feedback to ensure they feel valued and that their needs are being met throughout the project lifecycle.

I proactively identify potential risks during the project planning phase and develop mitigation strategies to address them. I continually monitor project progress and adjust plans as necessary, ensuring issues are resolved swiftly, thus minimizing impact on the project's success.

One of the most notable projects I led involved analyzing a supply chain process that was causing delays in service delivery. By applying Lean Six Sigma tools, we identified bottlenecks, restructured workflows, and implemented standardized procedures, resulting in a 30% reduction in processing time and significantly enhanced customer satisfaction.

I prefer using advanced data analysis tools such as Tableau and Microsoft Excel for data visualization and analysis. I find that these tools allow me to effectively interpret complex datasets and present insights in a clear and actionable format to stakeholders.

I promote a continuous improvement culture by encouraging my team to consistently look for opportunities to enhance processes and share best practices. Regular training sessions and knowledge-sharing initiatives play a vital role in fostering a mindset of innovation and improvement.

Change management is integral to successful process improvement as it helps facilitate smooth transitions during projects. I prioritize effective communication, training, and support for staff throughout the change process to minimize resistance and maximize acceptance of new processes.

I have extensive experience with project management tools like Microsoft Project and Asana. I choose the tools based on project complexity, using them for task tracking, deadline management, and team collaboration, ensuring projects are delivered on time and within scope.

I measure the success of a process improvement initiative by analyzing predefined key performance indicators (KPIs) that align with project objectives. Post-implementation assessments, including service performance surveys, help gauge the impacts of changes made, ensuring long-term benefits are realized.