General Manager - job 1 of 2

The General Manager at Via plays a crucial role in managing the daily operations of our intermodal transit service. You'll act as a real-time point of contact for drivers and dispatchers, providing creative solutions to operational challenges. Additionally, you’ll be responsible for developing strong relationships with various stakeholders, including driver partners and local organizations, ensuring compliance with all relevant regulations, and preparing analytical reports to enhance operational processes.

To be a successful General Manager at Via, candidates should possess 5-10 years of operations management experience. An independent self-starter, excellent communicative skills, and the ability to foster a collaborative team culture are essential. Also, having a proven track record of managing teams and being comfortable with high levels of responsibility will greatly benefit the candidate in this fast-paced environment.

In the General Manager role at Via, leading and developing an engaged team is paramount. The manager will coach and mentor dispatchers and shift managers, fostering a cohesive environment where collaboration thrives. Understanding how to motivate individual team members and create a culture committed to exceptional customer service is essential for success in this role.

The salary range for the General Manager at Via is between $120,000 and $180,000 per year, depending on the candidate's experience, knowledge, and skills. Please note that this figure does not include equity or variable pay, which may be applicable.

Via is proud to provide a generous and comprehensive benefits package for General Managers, which includes free medical plans and 401K matching. We're committed to ensuring that our employees are well taken care of while they contribute to making transformative changes in the transportation sector.

When answering this question, consider highlighting how you balance hands-on leadership with the delegation of tasks. Discuss how your management style encourages collaboration and empowers team members to take ownership of their roles, emphasizing communication and transparency in decision-making.

Provide a specific example that clearly illustrates your problem-solving skills. Outline the context, the challenge you encountered, the steps you took to resolve it, and how it positively impacted operations. This shows not only your ability to confront challenges but also your proactive nature.

Focus on your approach to relationship building. You might emphasize active listening, regular communication, and understanding stakeholder needs. Discuss how these strategies foster mutual respect and collaboration, which are essential for the success of any operation.

Here, you can discuss your commitment to staying informed on relevant laws and regulations, implementing training programs for team members, and maintaining open lines of communication among all staff. Provide an example of how you previously managed compliance effectively.

Select a specific instance where your initiatives led to tangible improvements. Detail the problem before your intervention, the strategy you implemented, and the measurable results that followed. This demonstrates your proactive approach to enhancing operations.

Discuss the tools and systems you implement to monitor and evaluate performance against KPIs. Mention the importance of data analysis, regular reviews with your team, and how you adapt goals as necessary to achieve operational excellence.

Explain your conflict resolution approach, highlighting your emphasis on open communication and facilitating discussions. Share an example that showcases your ability to mediate disputes effectively while ensuring team cohesion.

Your response should reflect your understanding of Via's mission and values. Discuss how the goals of the company resonate with you, and why you believe your skills align with those needed to drive success in this role. Passion for tech and sustainability in transportation could provide excellent points of connection.

Share your experience in fast-paced and changing environments. Emphasize your flexibility and creativity in problem-solving, and provide an example of a situation where you successfully adapted and thrived despite unexpected shifts.

Discuss a variety of tools or software that you find effective for team performance management, like project management systems, performance tracking software, or communication tools. Highlight how these contribute to efficiency and accountability within a team setting.