Strategy & Operations Principal, Partner Operations

As the Strategy & Operations Principal for Partner Operations at Via, your primary responsibilities include managing daily on-site operations, prioritizing operational issues, mentoring dispatchers and shift managers, building relationships with various stakeholders, analyzing performance metrics, and ensuring compliance with all relevant regulations.

To qualify for the Strategy & Operations Principal position at Via, you should have 8 - 10 years of experience in operations management, proven leadership skills, and a track record of fostering a customer service-driven culture. Strong communication abilities and a knack for problem-solving are also essential.

Via is committed to the professional growth of its employees. As a Strategy & Operations Principal, you will have the opportunity to lead and develop your team, participate in training initiatives, and engage with senior management to enhance your leadership skills while driving innovative solutions in operations.

The salary range for the Strategy & Operations Principal position at Via varies between $120,000 and $180,000 per year, depending on the candidate's experience, knowledge, and skills. Additional compensation options, like equity and variable pay, may also be included.

The workplace culture at Via is open, inclusive, and collaborative. As a Strategy & Operations Principal, you will engage with a diverse and motivated team, foster positive relationships with partners, and work in an environment that values innovative thinking and a commitment to exceptional customer service.

In interviews, articulate your management style by highlighting how you engage, motivate, and mentor your team. Provide examples of how you foster collaboration and drive performance while ensuring a supportive work environment.

Discuss your problem-solving strategies, such as analyzing issues quickly, prioritizing tasks, and communicating effectively with team members. Provide specific instances where you navigated challenges successfully.

Outline your approach to operational efficiency improvements, such as analyzing current processes, setting clear KPIs, and utilizing data-driven decision-making. Share previous experiences where you realized efficiency gains.

Explain your understanding of relevant regulations and your strategies for ensuring compliance, including regular audits, ongoing training for team members, and clear communication channels.

Share an experience where you built strong community or partner relationships, highlighting the importance of transparency, engagement, and mutual benefit. Emphasize the outcomes of those relationships.

Discuss your prioritization techniques, such as using project management tools and regular check-ins with your team. Share examples of how these methods helped you successfully manage concurrent projects.

Talk about the key performance indicators (KPIs) you monitor, such as service delivery times, customer satisfaction rates, and team productivity. Explain how you use these metrics to inform decisions.

Describe a specific situation where you faced considerable change and how you led your team through it, emphasizing your adaptability and proactive communication.

Highlight your strategies for promoting outstanding customer service, such as regular training sessions, personalized coaching, and recognizing team members who exemplify customer-first attitudes.

Discuss your methods for leading a diverse team, like embracing varied perspectives, fostering an inclusive environment, and utilizing individualized motivational strategies based on team members’ strengths.