Supply Market Strategy Manager - 664 (East Coast)

Job DescriptionEtsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.What’s the role?Etsy is seeking a Senior Manager, Supply Market Strategy who will be responsible for developing and executing a roadmap with teams that seeks to make it easier for sellers to export to buyers in more markets, and reduce complexity and risk of cross border transactions for buyers and sellers.This person will partner across marketing, product, legal, strategy and operations, fulfillment, payments, and other parts of the company to provide education and offerings to international sellers, particularly export focused sellers based in key markets. This person will represent the cross border seller and buyer in relevant long-term company strategy work streams.What’s this team like at Etsy?The International team is a small group responsible for coordinating the efforts of many teams at Etsy that contribute to Etsy’s International growth and customer experience. They are responsible for defining strategy and goals, and successfully executing on and achieving goals to drive profitable growth in non-US markets.What does the day-to-day look like?• Leverage insights about macro factors and seller and buyer behavior to identify opportunities for sellers to improve buyer experience related to cross border business, and work with teams to implement initiatives based on these trends.• * Work with research to unlock insights related to the international seller experience and buyer pain points associated with cross border transactions• Monitor supply market trends across merchandising, GMS, trade routes, fraud, and risk to develop actionable insights• Propose and manage programs that support sellers to meet buyer expectations when exporting, including developing trainings, ensuring existing content is up to date and widely disseminated in key export markets, developing handbook articles on cross border service quality and best practices, and designing cross border specific content for Etsy Success and Etsy Up.• Drive adoption of seller programs, including third party partnerships and Etsy programs like Etsy Up and Etsy Design Awards, that support improvement to the cross border experience.• Represent the International team on a revised take rate strategy that balances risk management to Etsy and seller growth opportunities aligned with inventory gaps and trade route priorities• In partnership with CSS, identify opportunities to improve and localize customer support, balancing scalability and the specific needs of export sellers (i.e. devising a chat bot support strategy that translates into a seller’s local language)• Program manage Etsy’s country specific risk/crisis playbook, ensuring stakeholder coordination and execution of deliverables.• Partner with merchandising and finance to have a view of supply markets critical to our inventory strategy and define methods of engagementOf course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.Qualities that will help you thrive in this role are:• Successful track record devising roadmaps with cross functional partners to drive customer outcomes.• 6+ years of experience in a global marketplace, e-commerce, or consumer facing setting.• Ability to work effectively in a matrixed organization structure.• A track record of building positive relationships with people and teams across a broad, diverse organization.• Experience standing up international market expansion programs• Knowledge of international export regulations and barriers for small businesses.Our PromiseAt Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.