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Director, Data Center Operations - job 12 of 21

The Director of Data Center Operations is responsible for overseeing the efficient and reliable operation of data center facilities. This role involves strategic planning with internal and external partners, optimization, and management of the physical space within the data center, team leadership, and ensuring the highest levels of uptime, performance, and security for the data center infrastructure. The ideal candidate will have extensive experience in data center management, strong leadership skills, and a deep understanding of industry best practices.  This role involves leading a team of data center technicians coordinating operational rack and stack and maintenance activities and is responsible for oversight of mainframe and Tape systems.

Essential Functions

Team Leadership:

  • Lead and mentor a team of data center planners, managers, and technicians, providing strategic guidance and support.

  • Foster a culture of continuous improvement, innovation, and operational excellence.

  • Develop and implement professional development programs and succession planning for the team.

Operational Management:

  • Oversee and direct the day-to-day operations of the data center, ensuring high availability, performance, and alignment with organizational goals.

  • Establish and manage preventive and corrective maintenance programs.

  • Set and monitor key performance indicators (KPIs) for data center operations and implement strategic improvements.

Strategic Planning: 

  • Develop and implement long-term strategies for optimizing the use of white space within the data center.

  • Create and maintain comprehensive white space plans, including rack elevations, floor layouts, and cable management.

  • Collaborate with facilities, network, and operations teams to ensure alignment with the organization's strategic goals.

Capacity and Resource Management: 

  • Monitor, analyze, and forecast data center capacity, including space, power, and cooling.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Data Center Operations, Visa

Are you ready to take your career to the next level? Join us as the Director of Data Center Operations in Highlands Ranch! In this exciting role, you will oversee the efficient and reliable operation of our state-of-the-art data center facilities, ensuring that everything runs smoothly and meets our high standards for uptime, performance, and security. As the go-to person for strategic planning, you'll collaborate with both internal teams and external partners to optimize the physical space within the data center. Your leadership skills will shine as you guide a dedicated team of data center technicians, fostering a culture of innovation and operational excellence. You'll lead daily operations, implement preventive maintenance programs, and monitor key performance indicators to ensure our data center continues to be a benchmark in the industry. You’ll also develop long-term strategies to optimize white space, work closely with other departments for seamless integration, and conduct capacity analyses for power and cooling. If you have extensive experience in data center management and a passion for leading teams, we'd love to hear from you. This onsite opportunity awaits a dynamic leader who is ready to make an impact!

Frequently Asked Questions (FAQs) for Director, Data Center Operations Role at Visa
What are the key responsibilities of the Director of Data Center Operations at our company?

The Director of Data Center Operations will be responsible for overseeing day-to-day operations of the data center, leading a team of technicians, ensuring uptime and performance, and implementing strategic plans for capacity and resource management.

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What qualifications are needed for the Director of Data Center Operations position?

Ideal candidates for the Director of Data Center Operations role should have extensive data center management experience, strong leadership skills, and a deep understanding of industry best practices. A background in operational management and strategic planning is also crucial.

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How does the Director of Data Center Operations contribute to the overall success of the company?

The Director of Data Center Operations plays a pivotal role by ensuring that data center facilities operate efficiently and securely, which directly impacts the performance and reliability of the company’s IT infrastructure and services.

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What is the work environment like for the Director of Data Center Operations in Highlands Ranch?

The work environment for the Director of Data Center Operations is dynamic and fast-paced, requiring both technical expertise and strong leadership in an onsite setting, where collaboration with team members and other departments is essential.

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What opportunities for professional development are available for the Director of Data Center Operations?

As the Director of Data Center Operations, you will have opportunities for professional development through mentorship programs, leadership training, and succession planning initiatives aimed at fostering your growth within the company.

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Common Interview Questions for Director, Data Center Operations
Can you describe your experience in data center operations?

When discussing your experience in data center operations, focus on specific projects you've managed, types of data centers you have worked in, and how you've implemented best practices in uptime and performance.

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How do you approach team leadership in a technical environment?

Explain your leadership philosophy, emphasizing your commitment to fostering a culture of continuous improvement and how you support your team's professional development to align with operational goals.

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What strategies do you utilize for capacity management in data centers?

Discuss your approach to monitoring and forecasting data center capacity needs, including methods for analyzing power, cooling, and space usage to ensure operational efficiency.

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How do you handle emergency situations in the data center?

Detail your experience with emergency response protocols, emphasizing your ability to remain calm under pressure, make quick decisions, and ensure the team follows safety and operational procedures.

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What metrics do you consider most important for tracking data center performance?

Address key performance indicators (KPIs) such as uptime percentages, response times, and energy efficiency metrics, explaining how they drive your decision-making and operational improvements.

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Describe a successful project you've led in a data center environment.

Share a specific example of a project where you improved operations, detailing your role in strategizing, planning, and executing the project while achieving measurable results.

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How do you ensure compliance with data center security protocols?

Talk about your experience with security measures and compliance standards, including how you develop and implement policies while fostering a culture of security awareness among your team.

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In your opinion, what are the biggest challenges facing data center operations today?

Discuss industry trends such as scaling operations, energy efficiency, or the impact of cloud solutions, along with your strategies for mitigating these challenges within your role.

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How do you maintain a positive company culture in the data center?

Mention your strategies for promoting teamwork and open communication among staff, along with initiatives you've introduced to enhance job satisfaction and professional development.

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What technology tools do you rely on for data center management?

Identify specific tools or software you have used for monitoring, managing, and optimizing data center operations, and explain how they enhance efficiency and performance.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, on-site
DATE POSTED
April 3, 2025

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