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Director, Data Center Operations - job 17 of 21

The Director of Data Center Operations is responsible for overseeing the efficient and reliable operation of data center facilities. This role involves strategic planning with internal and external partners, optimization, and management of the physical space within the data center, team leadership, and ensuring the highest levels of uptime, performance, and security for the data center infrastructure. The ideal candidate will have extensive experience in data center management, strong leadership skills, and a deep understanding of industry best practices.  This role involves leading a team of data center technicians coordinating operational rack and stack and maintenance activities and is responsible for oversight of mainframe and Tape systems.

Essential Functions

Team Leadership:

  • Lead and mentor a team of data center planners, managers, and technicians, providing strategic guidance and support.

  • Foster a culture of continuous improvement, innovation, and operational excellence.

  • Develop and implement professional development programs and succession planning for the team.

Operational Management:

  • Oversee and direct the day-to-day operations of the data center, ensuring high availability, performance, and alignment with organizational goals.

  • Establish and manage preventive and corrective maintenance programs.

  • Set and monitor key performance indicators (KPIs) for data center operations and implement strategic improvements.

Strategic Planning: 

  • Develop and implement long-term strategies for optimizing the use of white space within the data center.

  • Create and maintain comprehensive white space plans, including rack elevations, floor layouts, and cable management.

  • Collaborate with facilities, network, and operations teams to ensure alignment with the organization's strategic goals.

Capacity and Resource Management: 

  • Monitor, analyze, and forecast data center capacity, including space, power, and cooling.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Data Center Operations, Visa

The Director of Data Center Operations at our prestigious company in Highlands Ranch is a pivotal role that combines leadership with technical expertise to ensure the seamless operation of our data center facilities. In this vibrant and engaging position, you will oversee everything from strategic planning to team leadership, ensuring our data center remains a beacon of efficiency and reliability. It's more than just a management role; it's about fostering a culture of innovation and continuous improvement among your team of seasoned technicians. You'll be responsible for monitoring key performance indicators, implementing preventive maintenance programs, and refining operational processes to achieve the highest levels of uptime and performance. Your keen interest in industry best practices will guide your efforts as you develop comprehensive plans for optimizing our physical space and resource management. With your extensive experience in data center management and strong leadership skills, you'll work closely with various internal and external partners to implement long-term strategies that align with our organizational goals. At the heart of this role is a commitment to excellence and the drive to elevate our operations. If you thrive in a dynamic, on-site environment and are ready to lead a passionate team towards success, we want to hear from you!

Frequently Asked Questions (FAQs) for Director, Data Center Operations Role at Visa
What are the key responsibilities of the Director of Data Center Operations at our company?

As the Director of Data Center Operations, you will oversee the daily management of data center operations, focusing on high availability and performance. Your responsibilities will include leading a team of technicians, optimizing physical space, and implementing maintenance programs. You'll also play a significant role in strategic planning to align operations with organizational goals, monitor key performance indicators, and ensure data center security and reliability.

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What qualifications do I need to apply for the Director of Data Center Operations position?

To be considered for the Director of Data Center Operations role, you should have extensive experience in data center management. This includes a strong background in leadership, operational management, and familiarity with industry best practices. A degree in a related field and certifications in data center management or facilities management could also enhance your candidacy.

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How does the Director of Data Center Operations contribute to team leadership?

In your role as Director of Data Center Operations, you will lead and mentor a dedicated team of data center professionals. You will provide strategic guidance, foster a culture of continuous improvement, and implement professional development programs to enhance team skills and effectiveness. Your leadership will be instrumental in driving operational excellence and innovation within the data center.

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What is the importance of strategic planning in the Director of Data Center Operations role?

Strategic planning is essential for the Director of Data Center Operations as it helps optimize white space utilization and aligns data center activities with business goals. You will create and maintain comprehensive space plans and collaborate with various teams to ensure resource management aligns with organizational strategies, contributing significantly to the overall performance of the data center.

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What does a typical day look like for the Director of Data Center Operations?

A typical day for the Director of Data Center Operations involves navigating a dynamic and fast-paced environment. You'll review performance reports, engage with your team for updates, oversee daily operational tasks, and attend meetings with various departments. Balancing strategic planning sessions with hands-on leadership ensures that you meet the needs of your team and the organization effectively.

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Common Interview Questions for Director, Data Center Operations
Can you describe your experience with data center management?

When answering this question, focus on specific instances where you've managed data center operations. Highlight your leadership roles, the size and scope of the data centers you've managed, and any successes you've had in improving efficiency or ensuring uptime. Use metrics and data where possible.

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How do you ensure data center security and reliability?

Discuss your approach to data center security, including procedures you've implemented for physical and cybersecurity measures. Talk about how you monitor systems for vulnerabilities and respond to threats, emphasizing the importance of maintaining high availability and reliability.

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What strategies have you implemented for team management and development?

Be ready to discuss specific strategies you've used to develop your teams, such as mentorship programs, skill assessments, and performance evaluations. Highlight the outcomes of these strategies, showcasing how they led to improved team performance and morale.

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Describe a major challenge you faced in a previous role and how you resolved it.

Reflect on a specific challenge, whether related to operational efficiency, team dynamics, or technical issues. Detail the steps you took to analyze the situation, implement a solution, and the results of your actions. This will show your problem-solving skills.

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How do you prioritize tasks within data center operations?

Explain your method for evaluating the urgency and importance of various tasks. Discuss how you utilize tools or software for project management and how you communicate priorities with your team to ensure all hands are on deck for critical operations.

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What metrics do you consider essential for evaluating data center performance?

Discuss key performance indicators (KPIs) such as uptime, energy efficiency, cooling effectiveness, and response times. Explain how you continuously monitor these metrics and use them to drive operational improvements and strategic decisions.

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How would you handle conflicts within your team?

Detail your conflict resolution approach, which should involve open communication and a focus on finding common ground. Emphasize the importance of maintaining a positive team environment and how you encourage team members to openly share their concerns.

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What is your experience with capacity planning in data centers?

Speak to your knowledge and hands-on experience with capacity planning, including methods for forecasting data center resources like power, cooling, and space. Discuss any tools or systems you use to assist in this process and how you align capacity planning with business growth.

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Can you share your approach to implementing new technologies in data center operations?

Outline your method for researching and integrating new technologies into data center operations. Discuss how you evaluate new tools, involve your team in the adoption process, and measure the success of these technology integrations.

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What do you believe is the future of data centers?

Give your insights into trends and innovations shaping the future of data centers, such as green technologies, cloud integration, and automation. Discuss the importance of adapting to these changes and remaining competitive in the industry.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, on-site
DATE POSTED
April 3, 2025

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