Director - North America Product

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Essential Functions

• Analyze, comprehend and assess the scope of the data quality trends within the US Business and Commercial issuer portfolios
• Develop and implement a comprehensive data quality program consisting of multiple work streams to address the data quality issues with Acquirers, Merchants, and Visa platforms.
• Understand and maintain a deep understanding of the commercial payment landscape, with a focus on the issuing side.
• Provide subject matter expertise to external partners at the issuing banks, the issuing processors and develop and implement a complete plan for issuer reporting and changes – US region (awareness, education, commitment, change execution, monitoring, post support).
• Provide SME-level support to teams engaged with issuer data quality reviews.
• Maintain monitoring system to track data provider engagement efforts.
• Provide statistical analysis on data quality trending.
• Provide program status updates to stakeholders at all levels with applicable detail based on the targeted audience.

Secondary Job Responsibilities:

• The candidate will interact with various stakeholders across the organization as well as with external clients and will have close working relationship with our Commercial Data Solutions team.
• Strong leadership and interpersonal skills are required as cross-functional projects occur on a regular basis.
• Must demonstrate well-developed interpersonal, organizational, and communication skills.
• Collaborates easily and successfully with varying levels of stakeholders and management in a matrix organization structure.
• Operates with minimal supervision and able to make informed, well-reasoned decisions independently.
• Thrives on an environment that is fast paced, rapidly changing, and customer focused.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications
• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Proven experience in launching new solutions and solving business problems for client entities
• Experienced with online and digital products that support Commercial Cards, ACH, Real-Time Payments, Cross-Border Payments and/or other emerging payments rails
• Proven experience in all aspects of product management and the ability to lead strategic to tactical discussions as well as bridge business and technical teams
• Deep understanding of payment systems (card networks, ACH, RTP, digital wallets)
• Experience with payment network, banks, payment processors or financial technology software providers is a plus
• Strong analytical skills with experience conducting data research, developing hypotheses based on unstructured data, validate the hypothesis, and provide recommendations
• Effective communication skills, storytelling, strong presentation skills, executive presence, and ability to explain complex business and technical concepts to broad audiences and C-suite individuals in an engaging way
• Detail oriented and highly execution focused by working in conjunction with various counterparts across multiple functional groups
• Excellent collaboration skills and ability to work internally across business, technology, and delivery teams, and externally with clients and other stakeholders
• Ability to quickly learn about the internal Visa solutions, processes, culture, leadership principles and how it all works together and embrace changes in an ecosystem that is rapidly evolving
• Ability to manage, and coordinate across complex cross-functional teams including technical and non-technical resources
• Strong results-oriented contributor, analytic and fact-based consultative discipline demonstrating a growth mindset
• Adds value to customers by insightful and thoughtful questioning, offering new ideas, and delivering solutions
• Team oriented, collaborative, diplomatic, and flexible

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 151,600 to 258,750 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.