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Executive Administrator - job 10 of 15

The role provides direct administrative support to two SVPs (Head of Client Services, Head of Risk) as well as general assistance to other team members. This position handles details of a highly confidential and critical nature and requires a broad working knowledge of departmental and company policies and practices.

This role is an individual contributor with a primary focus on execution. This position is at a developing professional level and solves a range of straightforward problems/analyzes possible solutions using standard procedures. This position receives a moderate level of guidance and supervision.

 

Essential Functions

  • Manage a complex calendar that includes scheduling meetings and travel, video conferences, trainings (off-site and / or internal), group events and booking conference rooms.
  • Perform administrative support duties, including but not limited to drafting and typing correspondence, making copies, preparing binders, answering and screening managers´ phone calls and directing inquiries to the proper party within the team, and maintaining and ordering office supplies.
  • Establish and maintain effective and cooperative professional business relationships with all levels of management, employees and outside companies.
  • Manage and address escalated complaints/issues from Visa cardholders coordinating with Corporate Communications and respective functional group accountable for action.
  • Act as a liaison, problem solver, and facilitator as the first contact for the senior leader.
  • Manage quarterly All Staff and Quarterly Senior Leadership Meetings including logistics, agenda/materials, onsite support and event management.
  • Travel on occasion to manage offsite leadership and client meetings, approximately 3-4 times per year.
  • Help manage departmental communications to internal key stakeholders collaborating with Corporate Communications and Human Resources.
  • Maintain Business Continuity Management contact information. Prepare meeting materials including assisting with the creating of the presentation, handouts and other related materials as well as printing, binding and collating of materials.
  • Coordinate conference/meeting room set-up, order catering, and make logistical arrangements.
  • Assist with developing and updating complex PowerPoint presentations, Excel spreadsheets and documents in support of team activities.
  • Handle contract management, monthly budget tracking (including POs, invoices and accruals) and updating and interfacing with accounting as needed.
  • Process expense reports and providing general information to incoming calls regarding Accounts Payables, Purchasing, Travel Policy and Expense Reporting.
  • Support projects as needed for senior executive.
  • Coordinate and direct the work of other Administrative Assistants/Administrators on functional/regional projects.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Executive Administrator, Visa

Looking for an exciting opportunity as an Executive Administrator in Miami? Join our dynamic team where you'll play a vital role by providing direct administrative support to two Senior Vice Presidents—Head of Client Services and Head of Risk. This isn't just any ordinary administrative position; it’s a chance to dive deep into a fast-paced environment where you will manage complex calendars, organize essential meetings, and help keep everything running smoothly. The work you do here is of critical importance and requires a keen understanding of our departmental and company practices. You'll be the go-to person for scheduling everything from video conferences to training events, ensuring that every detail is taken care of. Your ability to create effective communication and foster professional relationships will be crucial as you interact with various levels of management and employees. In addition, your problem-solving skills will come into play as you manage escalated issues from Visa cardholders. Given the nature of this hybrid position, flexibility is essential, as you'll be expected to balance time in the office with remote working hours. If you are a detail-oriented professional looking to support senior executives and enhance your career in a collaborative atmosphere, this Executive Administrator role could be the perfect fit for you. Your contributions will directly impact the efficiency and effectiveness of our leadership team, so bring your organizational skills, adaptability, and commitment to excellence to our Miami office.

Frequently Asked Questions (FAQs) for Executive Administrator Role at Visa
What are the main responsibilities of an Executive Administrator at our Miami location?

As an Executive Administrator in Miami, your primary responsibilities involve providing direct administrative support to two Senior Vice Presidents and coordinating various office activities. You'll handle complex scheduling, manage logistical arrangements for meetings, and maintain professional relationships with team members and external partners. Additionally, you'll assist with preparing meeting materials, managing communication flows, and addressing escalated issues from clients, making this role pivotal to our operations.

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What qualifications are required for the Executive Administrator position in Miami?

The ideal candidate for the Executive Administrator position in Miami should possess strong organizational skills and have experience in administrative roles, ideally supporting senior executives. A good working knowledge of business practices, proficiency in tools like Microsoft PowerPoint and Excel, and excellent communication abilities are essential. Attention to detail and the capacity to manage multiple tasks in a fast-paced environment will also set you up for success in this role.

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How does the hybrid work model affect the Executive Administrator position in Miami?

In the hybrid Executive Administrator position in Miami, you'll be balancing time between remote work and in-office days. While specific in-office expectations will be confirmed by your hiring manager, this flexible model allows you to manage your work environment while still providing critical support to senior executives. Staying connected with the team and being available for onsite meetings will be important aspects of this role.

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What types of skills are important for an Executive Administrator at the company in Miami?

Key skills for the Executive Administrator role in Miami include exceptional organizational and multitasking abilities, proficiency in office software, and strong communication skills. Furthermore, problem-solving capabilities and a proactive approach to handling escalated client issues are vital. Building effective working relationships with all levels of management and being adaptable to changing priorities are also crucial traits that will help you thrive in this position.

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Can you explain the team dynamics for the Executive Administrator role in Miami?

As an Executive Administrator in Miami, you will collaborate closely with two Senior Vice Presidents and various team members. Your role will involve liaising and facilitating communications across different departments, thus requiring strong interpersonal skills. You'll also coordinate with other administrative staff on regional projects, fostering a supportive atmosphere where teamwork and cooperation are paramount to success.

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Common Interview Questions for Executive Administrator
What experience do you have supporting senior executives as an Executive Administrator?

When answering this question, highlight specific instances where you managed complex schedules, handled confidential information, and provided logistical support for executives. Emphasize your ability to prioritize tasks, showcase your problem-solving skills, and mention any tools or software you've used efficiently to enhance productivity.

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How do you prioritize tasks when managing a busy schedule for executives?

Discuss your strategies for task prioritization, such as using a digital calendar to manage your time effectively, assessing the urgency and importance of tasks, and being proactive in anticipating the needs of executives. Mention any specific examples where your method helped maintain productivity.

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Can you describe a challenging situation you've faced while working as an Executive Administrator?

Provide an example of a challenging situation and how you overcame it while maintaining professionalism. Whether it’s managing a last-minute meeting change or resolving an escalated complaint from a client, detail the steps you took to handle the situation and the positive outcome.

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How do you ensure confidentiality in your role as an Executive Administrator?

Emphasize your commitment to confidentiality by discussing best practices you follow, such as securely managing documents, limiting access to sensitive information, and communicating discreetly. Provide examples where maintaining confidentiality was crucial to your work.

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What tools and software are you proficient in that are relevant to the Executive Administrator position?

Highlight your proficiency in Microsoft Office Suite, especially PowerPoint and Excel, as well as any project management software. Mention how you've utilized these tools to enhance productivity and provide tangible examples of how they helped you execute your responsibilities.

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How do you handle escalated issues from clients as an Executive Administrator?

Discuss strategies for addressing complaints effectively, such as remaining calm, listening actively, and providing timely resolutions. Share an example of when you successfully managed an escalated issue and what steps you took to ensure client satisfaction.

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Can you tell me about a time you had to coordinate a large meeting or event?

Provide a detailed account of the event you coordinated, focusing on the planning stages, logistical challenges, and how you ensured everything went smoothly. Highlight your collaboration with team members and the successful outcome of the event.

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What strategies do you use to maintain effective communication with your team?

Discuss your preferred communication tools and methods, such as regular check-ins, updates via email, and collaborating through project management software. Highlight instances where effective communication led to project success.

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How do you stay organized in a fast-paced work environment?

Share organizational techniques, such as maintaining a well-structured filing system, using digital tools for task management, and setting reminders for upcoming deadlines. Provide an example of how these techniques helped you stay on top of time-sensitive tasks.

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Why do you want to work as an Executive Administrator with our company?

Convey your enthusiasm for the company’s mission and culture. Tie your career goals to the responsibilities of the Executive Administrator role, expressing how you believe your skills can contribute to the team’s success and how you can grow in this position.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 9, 2025

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